Level365 incident
Investigating issues with Level365 Web App Login
Level365 experienced a minor incident on September 10, 2026 affecting Web App / Portal, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 01:44 PM UTC
We are currently investigating reports of some users being unable to log in to the Level365 Web App (app.level365.com). Our team is actively working to identify the cause, and further updates will be provided as more information becomes available.
- investigating Sep 10, 2026, 02:57 PM UTC
We are continuing to investigate reports of issues with the Web App related to logging in and components not loading properly once logged in. Further updates will be provided as more information becomes available.
- identified Sep 10, 2026, 05:46 PM UTC
We are continuing to investigate reports of some users being unable to log in to the Level365 Web App (app.level365.com). Our team has identified the cause and is working on a fix. We will provide a further update once it has been implemented.
- identified Sep 10, 2026, 08:15 PM UTC
We are continuing to work on a fix for the login issues affecting some users of the Level365 Web App (app.level365.com). We will provide a further update once the fix has been implemented.
- monitoring Sep 11, 2026, 12:32 PM UTC
A fix has been implemented for intermittent issues affecting some users of the Level365 Web App (app.level365.com). We are continuing to monitor the situation. If you experience any new issues, please contact our support team at support.level365.com.
- resolved Sep 11, 2026, 07:07 PM UTC
We have monitored and confirmed that all services are functioning as expected, with no new reports of issues. This incident is now resolved. If you experience any further problems, please contact our support team at support.level365.com.