KnowBe4 incident

Protect blank purchasing page on store.knowbe4.com

Major Resolved View vendor source →

KnowBe4 experienced a major incident on July 17, 2026 affecting KnowBe4 Website, lasting 56d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 01:18 PM UTC
Resolved
Sep 11, 2026, 03:04 PM UTC
Duration
56d 1h
Detected by Pingoru
Jul 17, 2026, 01:18 PM UTC

Affected components

KnowBe4 Website

Update timeline

  1. investigating Jul 17, 2026, 01:18 PM UTC

    We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.

  2. monitoring Jul 17, 2026, 06:55 PM UTC

    We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.

  3. investigating Jul 20, 2026, 06:24 PM UTC

    We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.

  4. monitoring Jul 29, 2026, 06:40 PM UTC

    We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.

  5. monitoring Aug 17, 2026, 09:02 PM UTC

    We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.

  6. resolved Sep 11, 2026, 03:04 PM UTC

    This incident has been resolved.