Keap Outage History
Keap is up right nowPingoru has recorded 8 incidents for Keap: 8 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 552 (0%) |
Incidents, newest first
Critical July 8, 2026 Thryv Business Center - Platform Down 1h 8m
Started Jul 08, 2026, 04:42 PM UTC· resolved Jul 08, 2026, 05:51 PM UTC
- identified Jul 08, 2026, 04:42 PM UTC
Discovered: 7/8/26 11:10 AM CT Resolved: Impacted Product: Business Center Affected Feature: All Features What does this mean for you? Users are currently getting a 503 error when attempting to access the Thryv Business Center. Geographic Scope: Global Current Workaround: There is no current workaround. If one becomes available we will share it here. We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 12:40 PM CT
- monitoring Jul 08, 2026, 05:26 PM UTC
Our development team identified the issue and implemented a fix. Issues with accessing the Thryv Business Center have been resolved and the platform is functioning normally again. We will continue to monitor for any further disruptions.
- resolved Jul 08, 2026, 05:51 PM UTC
This issue has been fully resolved.
Critical June 11, 2026 Marketing Center Reputation Review Response - Continuous Loading 30m
Started Jun 11, 2026, 01:39 PM UTC· resolved Jun 11, 2026, 02:10 PM UTC
- investigating Jun 11, 2026, 01:39 PM UTC
Discovered: 6/11/2026 2 AM CST Resolved: Impacted Product: Marketing Center Affected Feature: Reputation - Review Response What does this mean for you? The Reputation tab is not loading for all users. When attempting to visit the Reputation tab we get the 3 loading dots and the page never fully loads. Include Geographic Scope: Global Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 10:30 AM CST
- resolved Jun 11, 2026, 02:10 PM UTC
Our development team was able to quickly identify the root cause for this issue and a fix has been implemented. We are seeing the Reputation tab fully loading and functioning as expected within the Marketing Center platform. Please reach out to our Thryv Support Team if any further issues persist.
Major March 11, 2026 ThryvPay 1h 33m
Started Mar 11, 2026, 08:27 PM UTC· resolved Mar 11, 2026, 10:00 PM UTC
- identified Mar 11, 2026, 08:27 PM UTC
Discovered: 2:50pm CT Resolved: 5:00pm CT Impacted Product: ThryvPay Affected Feature: All features What does this mean for you? Users are unable to access the ThryvPay platform at this time. Users will get an error screen when attempting to access the ThryvPay platform. Business Center users who utilize ThryvPay as their payment processor may experience issues with processing customer payments at this time. Include Geographic Scope: All ThryvPay users Current Workaround: No available workaround at this time. If one becomes available this section will be updated. We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 4:30pm CT
- monitoring Mar 11, 2026, 09:19 PM UTC
A fix has been implemented and we are seeing the ThryvPay platform return to functioning normally. We will continue to monitor for any further disruptions.
- resolved Mar 11, 2026, 10:00 PM UTC
This incident is fully resolved.
Critical March 4, 2026 Business Center & Marketing Center - Listings Management, Reputation 2h 45m
Started Mar 04, 2026, 02:53 PM UTC· resolved Mar 04, 2026, 05:39 PM UTC
- investigating Mar 04, 2026, 02:53 PM UTC
Discovered: 3/4/2026 @ 8:18am CT Resolved: 3/4/2026 @ 9:30am CT Impacted Product: Business Center & Marketing Center Affected Feature: Listings Management, Reputation What does this mean for you? Users will see issues with trying to access the Reputation or Listings Management feature in their Marketing Center or Business Center Geographic Scope: All users in the USA Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 10 AM CT
- monitoring Mar 04, 2026, 03:47 PM UTC
A fix for this issue has been implemented and we are seeing the Online Listings Management and Reputation features functioning properly again in both Marketing Center and Business Center. We will continue to monitor for any further disruptions.
- resolved Mar 04, 2026, 05:39 PM UTC
This issue has been resolved. All systems are operational.
Major February 13, 2026 Scheduled Social Posting - Marketing Center & Business Center 39m
Started Feb 13, 2026, 04:15 PM UTC· resolved Feb 13, 2026, 04:54 PM UTC
- identified Feb 13, 2026, 04:15 PM UTC
Current Status: Partially Operational Discovered: February 13, 2026 at 9:30am CT Resolved: February 13, 2026 at 10:30am CT Impacted Product: Marketing Center & Business Center Affected Feature: Social tab - Scheduled posts What does this mean for you? We are currently aware of an issue preventing clients from scheduling posts via the Social Calendar. Our development team is actively investigating the matter. Current Workaround: Clients may use the Content Library to create and schedule posts as a temporary workaround. We are working diligently to resolve this issue; we will provide ongoing status updates.
- monitoring Feb 13, 2026, 04:17 PM UTC
As a workaround, clients may use the Content Library to create and schedule posts. Our development team continues to work on a resolution for the issue with Scheduled Social Posting. We will continue to provide updates until fully resolved.
- resolved Feb 13, 2026, 04:54 PM UTC
A fix for this has been implemented and the Scheduled Social Posting feature is functioning normally. Users will need to log out and log back in to their thryv software. Our team will continue to monitor for any further disruptions.
Notice January 15, 2026 Social Scheduled Posting - Marketing Center and Business Center –
Started Jan 15, 2026, 02:00 PM UTC· resolved Jan 15, 2026, 02:00 PM UTC
- resolved Jan 21, 2026, 07:14 PM UTC
On January 15th 2026 at approximately 8am CT we received reports of users being unable to schedule social posts through the Social feature within Marketing Center and Business Center. Issue Experience: Users were unable to schedule social posts as they normally would through their social calendars. This incident impacted: Users: All Marketing Center and Business Center Social users Device/OS: Desktop, Mobile app on Android and iOS Effected Component: Social - Marketing Center, Business Center Current Workaround: Users were able to save and schedule content through the content library Resolution Time: 1/15/2026 at 11:30am CT
Minor December 2, 2025 Business Center - Calendar on Mobile Application and Desktop 1h 2m
Started Dec 02, 2025, 04:27 PM UTC· resolved Dec 02, 2025, 05:30 PM UTC
- investigating Dec 02, 2025, 04:27 PM UTC
Current Status: Partially Operational Discovered: 12/2/2025 9AM CST Resolved: Impacted Product: Business Center - Mobile and Desktop Affected Feature: Calendar/Scheduling What does this mean for you? Users are experiencing issues accessing the Calendar in the Business Center software. When accessing the Calendar will spin and never fully load. For users who have the Calendar as their default page, they may see a blank screen when attempting to log in. Current Workaround: Using an "incognito" or "private" browser tab will allow users to access the software with no issue. Users on the mobile app can try a mobile browser to access. We are working diligently to resolve this issue; we will provide ongoing status updates.
- monitoring Dec 02, 2025, 04:31 PM UTC
A fix has been implemented and we are monitoring the results. If any further issues persist on the Business Center mobile application or desktop application please contact our Thryv support team.
- resolved Dec 02, 2025, 05:30 PM UTC
This incident has been resolved.
Minor November 26, 2025 Business Center - Mobile App and Desktop 1d
Started Nov 26, 2025, 03:04 PM UTC· resolved Nov 27, 2025, 03:30 PM UTC
- investigating Nov 26, 2025, 03:04 PM UTC
Current Status: Intermittent downtime Discovered: 11/28/25 5am CST Resolved: Impacted Product: Business Center Affected Feature: Mobile App, Calendar on Desktop app What does this mean for you? Users are reporting issues with accessing the Business Center on the mobile app and desktop version. On the desktop, some users are seeing a blank screen when navigating to the calendar tab. In some cases the screen remains blank when attempting to navigate to a different feature in the app. On mobile app some users are seeing a blank screen after attempting to log in. Current Workaround: For the desktop; clearing your browsers cache and cookies for all time and restarting the browser will resolve desktop issues at least temporarily. For the mobile app; force stopping the app in the background and reopening the app will resolve the app issue. This step may need to be done more than once. We are working diligently to resolve this issue; we will provide ongoing status updates.
- monitoring Nov 26, 2025, 04:45 PM UTC
A fix has been implemented for this issue and we are monitoring for any further disruptions. If any further issues persist accessing the Business Center mobile app or desktop version please contact our Thryv support team.
- identified Nov 26, 2025, 07:57 PM UTC
We have confirmed that issues with the Business Center desktop app and calendar are no longer occurring. We are still experiencing issues with logging in to the Business Center mobile app. Users are still being met with a blank screen in some cases. As a reminder, force stopping the app in the background and reopening the app will resolve the mobile app issue as a workaround. This step may need to be done more than once. Our development team continues to work towards a resolution and we will send further updates as they become available.
- identified Nov 26, 2025, 10:42 PM UTC
Our development team is actively working to resolve the issue encountered when logging in to the Business Center mobile app, with an expected fix to be released early tomorrow morning, 11/27/2025. Current Workaround: Force stop the app running in the background and reopen it. This step may need to be repeated more than once.
- identified Nov 27, 2025, 01:54 PM UTC
The fix our development team released did not fully resolve the issue experienced when logging in to the Business Center mobile app. Some users are still seeing an error when first logging in to their Business Center mobile app which requires the app to be force stopped in the background and reopened. Our development team continues to work towards fully resolving this issue. We will continue to provide updates until fully resolved.
- resolved Nov 27, 2025, 03:30 PM UTC
Our development team has implemented a fix that has resolved the issue. We suggest users to log out, force close the app in the background, and log in one more time. Please reach out to our Thryv support team if any further issues persist.