JumpCloud Outage History

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JumpCloud had 17 outages in the last 2 years totaling 45h 43m of downtime — averaging 0.7 incidents per month.

There were 17 JumpCloud outages since October 9, 2025 totaling 45h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.jumpcloud.com

Minor September 25, 2026

Degraded Commands Service

Detected by Pingoru
Sep 25, 2026, 05:27 PM UTC
Resolved
Sep 25, 2026, 06:33 PM UTC
Duration
1h 5m
Affected: Commands - US RegionCommands - EU RegionCommands - IN Region
Timeline · 4 updates
  1. investigating Sep 25, 2026, 05:27 PM UTC

    We're currently investigating reports of degraded performance with updating Details or Associations to Commands in the Admin Portal. We are investigating the cause of the issues currently, and will update the status event once resolved.

  2. identified Sep 25, 2026, 05:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 25, 2026, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2026, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026

Dynamic Group Delays

Detected by Pingoru
Sep 03, 2026, 06:07 AM UTC
Resolved
Sep 03, 2026, 12:22 PM UTC
Duration
6h 15m
Affected: Groups (user/devices) - US Region
Timeline · 6 updates
  1. investigating Sep 03, 2026, 06:07 AM UTC

    JumpCloud is currently experiencing delays in assigning Users and Systems to Dynamic Groups. Administrators may see delays in these Group membership updates, and thus delays in provisioning to connected resources.

  2. identified Sep 03, 2026, 06:14 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 03, 2026, 08:56 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 03, 2026, 10:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 03, 2026, 10:54 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 03, 2026, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Degraded Console Service - Devices Page slowness

Detected by Pingoru
May 08, 2026, 06:41 AM UTC
Resolved
May 08, 2026, 08:28 AM UTC
Duration
1h 46m
Affected: Admin Console - US Region
Timeline · 4 updates
  1. investigating May 08, 2026, 06:41 AM UTC

    We are currently investigating delays or timeouts loading the devices page in the admin console. We are investigating the cause of the issues currently, and will provide an update within one hour.

  2. identified May 08, 2026, 06:44 AM UTC

    The issue has been identified and the team is working on the fix.

  3. monitoring May 08, 2026, 06:51 AM UTC

    A fix has been implemented. We are currently monitoring the results.

  4. resolved May 08, 2026, 08:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026

Degraded Agent Service on MacOS, Windows and Linux

Detected by Pingoru
Apr 28, 2026, 08:01 AM UTC
Resolved
Apr 28, 2026, 09:55 AM UTC
Duration
1h 53m
Affected: Agent - US Region
Timeline · 4 updates
  1. investigating Apr 28, 2026, 08:01 AM UTC

    We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.

  2. identified Apr 28, 2026, 08:57 AM UTC

    The issue has been identified and a fix will be implemented soon.

  3. monitoring Apr 28, 2026, 09:00 AM UTC

    A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability.

  4. resolved Apr 28, 2026, 09:55 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor April 2, 2026

LDAP Directory Processing Delay

Detected by Pingoru
Apr 02, 2026, 05:08 PM UTC
Resolved
Apr 02, 2026, 05:55 PM UTC
Duration
47m
Affected: LDAP - US Region
Timeline · 4 updates
  1. investigating Apr 02, 2026, 05:08 PM UTC

    We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate. The team is actively working to increase processing capacity and accelerate synchronizations.

  2. identified Apr 02, 2026, 05:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 05:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2025

Console slowness due to CloudFlare Network issue in Asia region

Detected by Pingoru
Nov 21, 2025, 12:34 PM UTC
Resolved
Nov 21, 2025, 02:30 PM UTC
Duration
1h 56m
Affected: Cloudflare CDN/Cache
Timeline · 3 updates
  1. investigating Nov 21, 2025, 12:34 PM UTC

    We had reports of delays or timeouts when accessing the Admin and User Portal consoles but now recovering. This issue has been traced to an ongoing network problem within the Asia region reported by Cloudflare. We are closely monitoring the situation and will provide an update as soon as new information becomes available.

  2. monitoring Nov 21, 2025, 12:44 PM UTC

    Per the latest update from CloudFlare, a fix has been implemented and results are being monitored. https://www.cloudflarestatus.com/incidents/5p8c3l54b5cl

  3. resolved Nov 21, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Remote-Assist Intermittent issues

Detected by Pingoru
Nov 11, 2025, 08:17 AM UTC
Resolved
Nov 11, 2025, 09:41 AM UTC
Duration
1h 23m
Affected: Remote Assist - US Region
Timeline · 4 updates
  1. investigating Nov 11, 2025, 08:17 AM UTC

    We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.

  2. identified Nov 11, 2025, 08:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 09:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 09:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2025

Navigation affected at the JumpCloud website

Detected by Pingoru
Oct 14, 2025, 08:52 AM UTC
Resolved
Oct 14, 2025, 02:18 PM UTC
Duration
5h 26m
Affected: www.jumpcloud.com
Timeline · 6 updates
  1. investigating Oct 14, 2025, 08:52 AM UTC

    We are currently investigating an issue, where navigating links (specifically redirects) at the JumpCloud website are affected. We are suspecting an ongoing "Bot Management Cookie" incident declared by CloudFlare to be at the root. More details can be found at https://www.cloudflarestatus.com We will update as soon as CloudFlare has fixed the issue.

  2. identified Oct 14, 2025, 08:59 AM UTC

    CloudFlare has identified the issue and is implementing a fix. We are monitoring https://www.cloudflarestatus.com for updates.

  3. identified Oct 14, 2025, 12:51 PM UTC

    CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com

  4. identified Oct 14, 2025, 01:34 PM UTC

    CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com

  5. monitoring Oct 14, 2025, 02:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 14, 2025, 02:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 9, 2025

JumpCloud Remote Assist Unavailable

Detected by Pingoru
Oct 09, 2025, 02:20 PM UTC
Resolved
Oct 09, 2025, 02:40 PM UTC
Duration
19m
Affected: Remote Assist - US RegionRemote Assist - EU Region
Timeline · 4 updates
  1. investigating Oct 09, 2025, 02:20 PM UTC

    We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.

  2. investigating Oct 09, 2025, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 09, 2025, 02:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2025, 02:40 PM UTC

    This incident has been resolved.

Read the full incident report →