Is Incident IQ down?

We are aware of some districts having issues accessing the Incident IQ platform.  There are no issues with the Incident IQ platform but rather a larger internet infrastructure issues where some 3rd party firewalls are blocking internet traffic that go through Cloudflare. Cloudflare has reported this issue and is actively working on remediation. https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

Cloudflare has resolved the third-party network incident impacting district access. All services are operating normally, and districts should now be able to access Incident IQ without issue. For details on the incident, please refer to https://www.cloudflarestatus.com/incidents/dk2obcyw2aew.

We want to inform you that we are currently experiencing a performance issue that may impact your experience on our platform. Our engineering team is actively investigating the issue, and we are working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated on our progress and notify you as soon as the platform is performing at optimal levels.

Our engineering team has identified the root cause and applied a fix. We are actively monitoring the results, and services are recovering.

Our internal monitoring and testing confirm that the platform and all services are fully restored and operating normally. We apologize for any disruption this issue may have caused and appreciate your patience while our team worked on a fix. If you continue to experience any issues, please don't hesitate to reach out to our support team.

We are experiencing intermittent site responsiveness issues, causing slow page loads and feature performance. Our engineering team is currently investigating and working on a solution. We will provide updates here as soon as they become available. We apologize for the inconvenience and appreciate your patience.

Our engineering team has identified the root cause and applied a fix. We are actively monitoring the results and expect services to recover over the next 30 minutes.

Our internal monitoring and testing confirm that the platform and all services are fully restored and operating normally. We apologize for any disruption this issue may have caused and appreciate your patience while our team worked on a fix. If you continue to experience any issues, please don't hesitate to reach out to our support team.

On Tuesday morning, 08/04/2026, a performance update caused temporary and intermittent slowness across parts of the platform, particularly during batch check-in and check-out. Our team isolated the cause, reversed the update, and fully restored normal performance by early afternoon. No data was impacted. We have paused these types of updates during the busy back to school season and are updating our internal monitoring to ensure faster detection moving forward.