HighLevel Outage History

We are currently investigating an issue affecting workflow triggers related to appointment creation and status changes. Our engineering team is actively working to restore normal processing and validate the fix. We will provide another update as soon as we have more information.

Impact on Contacts: From the Contacts side, we generate custom events for Contact Merge. We’re currently exploring how to recover the impacted data and safely retrigger these events from our end. On the consumption side, from contacts-update-events, we only consume appointment-related events (Created/Updated/Deleted) for CDP activity logs and ES indexing. Both flows are idempotent/safe and can handle these events being retriggered. Impact on SmartList: Since the Workflow and calendar appointment and attendee events were missed, this would return incorrect result for customers in the SmartList. Replay of these events would fix these as the workers are idempotent. There were other services impacted as well during the timelines mentioned above.

We are investigating an issue affecting WhatsApp Coexistence where echo messages are failing to sync for some contacts without WhatsApp usernames. Our team is working to resolve the issue and will share updates as more information becomes available.

We are investigating an issue affecting WhatsApp Coexistence where echo messages are failing to sync for some contacts without WhatsApp usernames. Our team is working to resolve the issue and will share updates as more information becomes available.

We are currently investigating an issue affecting Opportunity-related actions. The Find, Create, and Update Opportunity actions are currently impacted. Our team is working on a fix, and we'll share another update as soon as we have more information.

We are currently experiencing an issue with our third-party Threads integration, impacting Threads-related functionality in Social Planner and other areas across the product.

Team is currently look into it

One of our s2s model - Gemini-3.1-flash-live-preview is facing some downtime we're investigating it to restore the service with google.

We are running down issues in data sync across contacts and smartlists. Our team is actively working to identify the root cause and restore normal synchronization as quickly as possible. We will provide another update as soon as more information is available.

We're investigating an issue where the sidebar may collapse when switching from Agency view to Location view. We've identified the likely cause and are actively working on a fix. We'll share another update as soon as more information is available.

We identified an issue that affected appointment data visibility across certain views and reports between 12:30 PM and 2:30 PM IST. The issue has been resolved, and we are actively backfilling the affected data. We'll continue to provide updates as progress continues.

We’re investigating an issue affecting calendar, opportunities, contacts and several related features. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as soon as we have more information.

Contacts and Opportunities are now working as expected. We are continuing to monitor the system. We’ll provide another update as soon as we have further information.

We are currently investigating an issue affecting application asset loading in production. Our team is actively assessing the scope of impact and reviewing the production configuration. We will provide another update as soon as more information is available.

We have identified issues with Social Planner and funnel builder where pages are randomly going blank. Our team is actively looking into the issue

We’re experiencing issues with the Marketplace APIs. Our team is investigating the issue and working to restore normal service.

We are currently seeing delays when loading snapshots into sub-accounts. Users may experience longer than usual processing times when applying a snapshot. Our team is actively investigating the issue. Existing sub-account data is not affected. We will share an update shortly

we’ve been seeing issues with creating opportunities and moving leads from one stage to another. Team is looking into this

we’ve been seeing issues with creating opportunities and moving leads from one stage to another. Team is looking into this

We've identified an issue with Pinterest's API that is causing some Social Planner posts to Pinterest to fail. Posting to all other platforms is working normally. The issue began on Aug 12 at 4:00 PM UTC and originates on Pinterest's side. We're monitoring the situation closely and following up with Pinterest. Failed Pinterest posts can be retried from Social Planner once the issue is resolved. We'll share further updates as we learn more.

gohighlevel.com went down

We are currently investigating an issue impacting the GHL MCP service. Customers may experience failures when attempting to perform operations through the HighLevel MCP API. The service is experiencing intermittent availability due to an ongoing issue.Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.

We are investigating an issue affecting CRM Opportunities. Some customers may experience a blank screen when opening the Opportunities tab, and bulk actions may be unavailable. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will share another update as soon as more information becomes available.

Investigating: We are currently investigating an issue causing "Subscription Payment Failed" errors across our platform, which may impact subscription payment processing for customers. Our engineering team has identified a potential fix and has deployed a change. We will continue to provide updates as more information becomes available. Thank you for your patience.

Documents & Contracts went down

Courses went down