Hedra Outage History
Hedra is up right nowPingoru has recorded 6 incidents for Hedra: 5 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Minor February 27, 2026 An elevated number of generations failures are reported. 1h 4m
Started Feb 27, 2026, 04:35 PM UTC· resolved Feb 27, 2026, 05:40 PM UTC
- investigating Feb 27, 2026, 04:35 PM UTC
The team is working on a fix.
- identified Feb 27, 2026, 04:53 PM UTC
We've mitigated the issue and are working on a longer term fix. Generations should be working again.
- resolved Feb 27, 2026, 05:40 PM UTC
The issue has been resolved. All failed generations will be refunded by EOD.
Notice December 25, 2025 High Queue times for Character-3 1h 42m
Started Dec 25, 2025, 03:46 PM UTC· resolved Dec 25, 2025, 05:28 PM UTC
- monitoring Dec 25, 2025, 03:46 PM UTC
Character-3 generations will be delayed for approximately the next hour due to a backlog of jobs. Please consider alternative models on the platform from the drop down in the interim.
- monitoring Dec 25, 2025, 04:29 PM UTC
Queue size has reduced 50% in the last hour
- monitoring Dec 25, 2025, 05:05 PM UTC
Queue size is now 3000 jobs (down from 10000 ~1 hour ago)
- resolved Dec 25, 2025, 05:28 PM UTC
The queue has returned to normal operating levels. We will retain scaled capacity to ensure we can meet the demand.
Notice December 5, 2025 Cloudflare outage: authentication impacted 6h 15m
Started Dec 05, 2025, 08:59 AM UTC· resolved Dec 05, 2025, 03:14 PM UTC
- identified Dec 05, 2025, 08:59 AM UTC
Cloudflare is reportedly down, breaking WorkOS. We're monitoring the situation
- resolved Dec 05, 2025, 03:14 PM UTC
Cloudflare has resolved the issue.
Minor November 6, 2025 An elevated number of generation failures are occuring with the Character-3 model 40m
Started Nov 06, 2025, 11:21 PM UTC· resolved Nov 07, 2025, 12:02 AM UTC
- identified Nov 06, 2025, 11:21 PM UTC
Our compute provider has reported an issue with our cluster and is bringing up a new cluster. Other image and video generation models on the platform are unaffected.
- resolved Nov 07, 2025, 12:02 AM UTC
Queue is recovering, generations are restored to full capacity.
Major November 6, 2025 Scheduled Maintenance - Brief Service Interruption 18m
Started Nov 06, 2025, 10:03 PM UTC· resolved Nov 06, 2025, 10:22 PM UTC
- monitoring Nov 06, 2025, 10:03 PM UTC
We will be performing required maintenance on Thursday, November 6 at 5:15 PM ET. During this 15-minute window, you may experience: • Degraded performance • Brief loss of access (a few minutes) All in-progress work will be automatically saved before the maintenance begins. We apologize for any inconvenience and appreciate your patience as we work to improve our service.
- resolved Nov 06, 2025, 10:22 PM UTC
Maintenance is complete and service is fully restored. Thank you for your patience!
Minor October 20, 2025 User account linking 1d 8h
Started Oct 20, 2025, 09:27 PM UTC· resolved Oct 22, 2025, 06:12 AM UTC
- identified Oct 20, 2025, 09:27 PM UTC
Our recent authentication migration caused approximately 0.2% of user accounts to be linked to a second account that was created prior to our upgrade. The second accounts were created by users logging into Hedra using multiple methods (Google SAML logins and Email/Password logins). This also affected users who created multiple accounts using emails with different capitalization. We are working to merge affected accounts, which will restore users' account state, including generated videos and images. Current ETA is 4pm PT on 10/21/2025.
- resolved Oct 22, 2025, 06:12 AM UTC
We have deduplicated all user accounts. You will need to log out (hedra.com/logout) and log back in, but then will have a unified account with all of your assets.