Heart Internet Outage History

Heart Internet degraded · 1 active incident View live status →

Pingoru has recorded 67 incidents for Heart Internet: 67 in the last 12 months and 36 in the last 90 days.

Source: heartstatus.uk

67incidents recorded
67last 12 months
36last 90 days
3 daystypical duration
Incidents per month
01020AprMayJunJulAugSepOct11
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct21%
Pingoru began tracking Heart Internet in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20261292 of 720 (13%)
May 20261346 of 744 (47%)
June 2026231 of 720 (4%)
July 20267378 of 744 (51%)
August 2026924 of 744 (3%)
September 20261295 of 720 (13%)
October 202611125 of 585 (21%)

Incidents, newest first

Major October 21, 2026 Cluster 10 (web32, 33, 34, 35, 36), Cluster 44 (web1, 2, 3, 4), and 2 other services are down 1h 31m

Started Oct 21, 2026, 02:05 AM UTC· resolved Oct 21, 2026, 03:36 AM UTC

  1. investigating Oct 21, 2026, 02:05 AM UTC

    Cluster 10 (web32, 33, 34, 35, 36) went down.

  2. resolved Oct 21, 2026, 03:36 AM UTC

    Cluster 10 (web32, 33, 34, 35, 36) recovered.

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Major October 20, 2026 Cluster 24 (web100, 101, 102, 103), Cluster 38 (web75, 76, 77, 78), and 1 other service are down 3h 17m

Started Oct 20, 2026, 02:36 AM UTC· resolved Oct 20, 2026, 05:54 AM UTC

  1. investigating Oct 20, 2026, 02:36 AM UTC

    Cluster 38 (web75, 76, 77, 78) went down.

  2. resolved Oct 20, 2026, 05:54 AM UTC

    Cluster 24 (web100, 101, 102, 103) recovered.

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Major October 19, 2026 Cluster 54 (web189, 190, 191, 192) is down 14m

Started Oct 19, 2026, 12:58 PM UTC· resolved Oct 19, 2026, 01:12 PM UTC

  1. investigating Oct 19, 2026, 12:58 PM UTC

    Cluster 54 (web189, 190, 191, 192) went down.

  2. resolved Oct 19, 2026, 01:12 PM UTC

    Cluster 54 (web189, 190, 191, 192) recovered.

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Major October 15, 2026 Cluster 10 (web32, 33, 34, 35, 36), Cluster 25 (web105, 106, 107, 108), and 8 other services are down 16h 29m

Started Oct 15, 2026, 02:05 AM UTC· resolved Oct 15, 2026, 06:35 PM UTC

  1. investigating Oct 15, 2026, 02:05 AM UTC

    Cluster 39 (web80, 81, 82, 83) went down.

  2. resolved Oct 15, 2026, 06:35 PM UTC

    Cluster 25 (web105, 106, 107, 108) recovered.

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Major October 14, 2026 Cluster 24 (web100, 101, 102, 103), Cluster 26 (web110, 111, 112, 113), and 2 other services are down 3h 42m

Started Oct 14, 2026, 01:56 AM UTC· resolved Oct 14, 2026, 05:39 AM UTC

  1. investigating Oct 14, 2026, 01:56 AM UTC

    Cluster 46 (web11, 12, 13, 14) went down.

  2. resolved Oct 14, 2026, 05:39 AM UTC

    Cluster 26 (web110, 111, 112, 113) recovered.

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Major October 8, 2026 Cluster 48 (web21, 22, 23, 24) and Cluster 55 (web193, 194, 195, 196) are down 1h 14m section-234538 (Cluster 48 (web21, 22, 23, 24)), section-234538 (Cluster 55 (web193, 194, 195, 196))

Started Oct 08, 2026, 03:58 AM UTC· resolved Oct 08, 2026, 05:13 AM UTC

  1. investigating Oct 08, 2026, 03:58 AM UTC

    Cluster 55 (web193, 194, 195, 196) went down.

  2. resolved Oct 08, 2026, 05:13 AM UTC

    Cluster 48 (web21, 22, 23, 24) recovered.

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Major October 7, 2026 Cluster 19 (web180, 181, 182, 183) and Cluster 51 (web62, 63, 64, 65) are down 1h 33m section-234538 (Cluster 19 (web180, 181, 182, 183)), section-234538 (Cluster 51 (web62, 63, 64, 65))

Started Oct 07, 2026, 01:57 AM UTC· resolved Oct 07, 2026, 03:31 AM UTC

  1. investigating Oct 07, 2026, 01:57 AM UTC

    Cluster 51 (web62, 63, 64, 65) went down.

  2. resolved Oct 07, 2026, 03:31 AM UTC

    Cluster 19 (web180, 181, 182, 183) recovered.

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Major October 6, 2026 Shared cPanel - Server 3 is down 4m section-234538 (Shared cPanel - Server 3)

Started Oct 06, 2026, 12:30 AM UTC· resolved Oct 06, 2026, 12:35 AM UTC

  1. investigating Oct 06, 2026, 12:30 AM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Oct 06, 2026, 12:35 AM UTC

    Shared cPanel - Server 3 recovered.

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Major October 1, 2026 Cluster 49 (web26, 27, 28, 29) is down 6m section-234538 (Cluster 49 (web26, 27, 28, 29))

Started Oct 01, 2026, 08:37 AM UTC· resolved Oct 01, 2026, 08:43 AM UTC

  1. investigating Oct 01, 2026, 08:37 AM UTC

    Cluster 49 (web26, 27, 28, 29) went down.

  2. resolved Oct 01, 2026, 08:43 AM UTC

    Cluster 49 (web26, 27, 28, 29) recovered.

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Major September 30, 2026 Cluster 52 (web67, 68, 69, 70) and Cluster 54 (web189, 190, 191, 192) are down 1h 56m section-234538 (Cluster 52 (web67, 68, 69, 70)), section-234538 (Cluster 54 (web189, 190, 191, 192))

Started Sep 30, 2026, 02:07 AM UTC· resolved Sep 30, 2026, 04:04 AM UTC

  1. investigating Sep 30, 2026, 02:07 AM UTC

    Cluster 52 (web67, 68, 69, 70) went down.

  2. resolved Sep 30, 2026, 04:04 AM UTC

    Cluster 54 (web189, 190, 191, 192) recovered.

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Minor September 28, 2026 Mail Connectivity 23h 57m section-234514 (Heart Internet - Shared Mail)

Started Sep 28, 2026, 03:37 PM UTC· resolved Sep 29, 2026, 03:35 PM UTC

  1. investigating Sep 28, 2026, 03:37 PM UTC

    We are experiencing some intermittent mail issues and you may see some degraded service during this time. Our team are currently investigating.

  2. resolved Sep 29, 2026, 03:35 PM UTC

    The intermittent Exchange mail issue has now been resolved.

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Major September 28, 2026 Cluster 11 (web37, 38, 39, 40, 41) and Cluster 17 (web170, 171, 172, 173) are down 58m section-234538 (Cluster 11 (web37, 38, 39, 40, 41)), section-234538 (Cluster 17 (web170, 171, 172, 173))

Started Sep 28, 2026, 04:12 AM UTC· resolved Sep 28, 2026, 05:11 AM UTC

  1. investigating Sep 28, 2026, 04:12 AM UTC

    Cluster 11 (web37, 38, 39, 40, 41) went down.

  2. resolved Sep 28, 2026, 05:11 AM UTC

    Cluster 17 (web170, 171, 172, 173) recovered.

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Major September 24, 2026 Cluster 23 (web244, 245, 246, 247, 248) is down 1h 5m section-234538 (Cluster 23 (web244, 245, 246, 247, 248))

Started Sep 24, 2026, 01:58 AM UTC· resolved Sep 24, 2026, 03:04 AM UTC

  1. investigating Sep 24, 2026, 01:58 AM UTC

    Cluster 23 (web244, 245, 246, 247, 248) went down.

  2. resolved Sep 24, 2026, 03:04 AM UTC

    Cluster 23 (web244, 245, 246, 247, 248) recovered.

Read the full incident report →

Minor September 19, 2026 Exchange Mailboxes - Incoming Mail 1d 16h section-234514 (Heart Internet - Shared Mail)

Started Sep 19, 2026, 03:28 PM UTC· resolved Sep 21, 2026, 08:00 AM UTC

  1. investigating Sep 19, 2026, 03:28 PM UTC

    We currently are aware of an issue preventing mail from being delivered to some exchange mailboxes. Our senior team are investigating.

  2. resolved Sep 21, 2026, 08:00 AM UTC

    This issue has now been resolved.

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Major September 15, 2026 Cluster 36 (web155, 156, 157) is down 6m section-234538 (Cluster 36 (web155, 156, 157))

Started Sep 15, 2026, 02:15 AM UTC· resolved Sep 15, 2026, 02:22 AM UTC

  1. investigating Sep 15, 2026, 02:15 AM UTC

    Cluster 36 (web155, 156, 157) went down.

  2. resolved Sep 15, 2026, 02:22 AM UTC

    Cluster 36 (web155, 156, 157) recovered.

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Major September 10, 2026 Cluster 33 (web140, 141, 142) is down 36m section-234538 (Cluster 33 (web140, 141, 142))

Started Sep 10, 2026, 12:34 AM UTC· resolved Sep 10, 2026, 01:11 AM UTC

  1. investigating Sep 10, 2026, 12:34 AM UTC

    Cluster 33 (web140, 141, 142) went down.

  2. resolved Sep 10, 2026, 01:11 AM UTC

    Cluster 33 (web140, 141, 142) recovered.

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Major September 9, 2026 Cluster 33 (web140, 141, 142) and Cluster 35 (web150, 151, 152) are down 1h 26m section-234538 (Cluster 33 (web140, 141, 142)), section-234538 (Cluster 35 (web150, 151, 152))

Started Sep 09, 2026, 02:14 AM UTC· resolved Sep 09, 2026, 03:41 AM UTC

  1. investigating Sep 09, 2026, 02:14 AM UTC

    Cluster 33 (web140, 141, 142) went down.

  2. resolved Sep 09, 2026, 03:41 AM UTC

    Cluster 33 (web140, 141, 142) and Cluster 35 (web150, 151, 152) recovered.

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Minor September 7, 2026 Incoming Mail Issue 19h 4m section-234514 (Heart Internet - Shared Mail)

Started Sep 07, 2026, 01:15 PM UTC· resolved Sep 08, 2026, 08:19 AM UTC

  1. investigating Sep 07, 2026, 01:15 PM UTC

    We're currently investigating an issue with incoming mail being delayed. Our SRE team are engaged and working on resolution.

  2. resolved Sep 08, 2026, 08:19 AM UTC

    Edit - the issue has now been resolved, we will continue to monitor the mail platform.

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Major September 1, 2026 Cluster 47 (web16, 17, 18, 19) is down 4h 14m section-234538 (Cluster 47 (web16, 17, 18, 19))

Started Sep 01, 2026, 06:18 AM UTC· resolved Sep 01, 2026, 10:33 AM UTC

  1. investigating Sep 01, 2026, 06:18 AM UTC

    Cluster 47 (web16, 17, 18, 19) went down.

  2. resolved Sep 01, 2026, 10:33 AM UTC

    Cluster 47 (web16, 17, 18, 19) recovered.

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Major August 25, 2026 Cluster 30 (web130, 131, 132, 133) is down 25m section-234538 (Cluster 30 (web130, 131, 132, 133))

Started Aug 25, 2026, 02:34 AM UTC· resolved Aug 25, 2026, 03:00 AM UTC

  1. investigating Aug 25, 2026, 02:34 AM UTC

    Cluster 30 (web130, 131, 132, 133) went down.

  2. resolved Aug 25, 2026, 03:00 AM UTC

    Cluster 30 (web130, 131, 132, 133) recovered.

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Major August 23, 2026 Cluster 59 (web302, 303, 304, 305) is down 6m section-234538 (Cluster 59 (web302, 303, 304, 305))

Started Aug 23, 2026, 11:49 AM UTC· resolved Aug 23, 2026, 11:55 AM UTC

  1. investigating Aug 23, 2026, 11:49 AM UTC

    Cluster 59 (web302, 303, 304, 305) went down.

  2. resolved Aug 23, 2026, 11:55 AM UTC

    Cluster 59 (web302, 303, 304, 305) recovered.

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Major August 17, 2026 Cluster 16 (web165, 166, 167, 168) is down 11m section-234538 (Cluster 16 (web165, 166, 167, 168))

Started Aug 17, 2026, 02:24 AM UTC· resolved Aug 17, 2026, 02:36 AM UTC

  1. investigating Aug 17, 2026, 02:24 AM UTC

    Cluster 16 (web165, 166, 167, 168) went down.

  2. resolved Aug 17, 2026, 02:36 AM UTC

    Cluster 16 (web165, 166, 167, 168) recovered.

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Major August 8, 2026 Cluster 35 (web150, 151, 152), Cluster 39 (web80, 81, 82, 83), and 8 other services are down 6h 26m section-234538 (Cluster 35 (web150, 151, 152)), section-234538 (Cluster 39 (web80, 81, 82, 83)), section-234538 (Cluster 50 (web57, 58, 59, 60)), section-234538 (Cluster 51 (web62, 63, 64, 65)) and 6 more

Started Aug 08, 2026, 02:49 PM UTC· resolved Aug 08, 2026, 09:15 PM UTC

  1. investigating Aug 08, 2026, 02:49 PM UTC

    Cluster 59 (web302, 303, 304, 305) went down.

  2. resolved Aug 08, 2026, 09:15 PM UTC

    Cluster 54 (web189, 190, 191, 192), Cluster 55 (web193, 194, 195, 196), and Cluster 56 (web197, 198, 199, 200) recovered.

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Major August 6, 2026 Shared cPanel - Server 1 is down 3h 14m section-234538 (Shared cPanel - Server 1)

Started Aug 06, 2026, 12:33 AM UTC· resolved Aug 06, 2026, 03:47 AM UTC

  1. investigating Aug 06, 2026, 12:33 AM UTC

    Shared cPanel - Server 1 went down.

  2. resolved Aug 06, 2026, 03:47 AM UTC

    Shared cPanel - Server 1 recovered.

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Major August 3, 2026 Cluster 16 (web165, 166, 167, 168) and Shared cPanel - Server 3 are down 56m section-234538 (Cluster 16 (web165, 166, 167, 168)), section-234538 (Shared cPanel - Server 3)

Started Aug 03, 2026, 02:59 AM UTC· resolved Aug 03, 2026, 03:55 AM UTC

  1. investigating Aug 03, 2026, 02:59 AM UTC

    Shared cPanel - Server 3 went down.

  2. resolved Aug 03, 2026, 03:55 AM UTC

    Cluster 16 (web165, 166, 167, 168) recovered.

Read the full incident report →