Gmelius Outage History

Started Jan 12, 2026, 05:11 PM UTC· resolved Jan 12, 2026, 05:37 PM UTC

1. identified Jan 12, 2026, 05:11 PM UTC

   You might experience some delay in sharing and other process being done in background in Gmelius. We have identified the issue and are already deploying a patch to resolve it.

2. identified Jan 12, 2026, 05:11 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Jan 12, 2026, 05:37 PM UTC

   Latencies observed last hour are now back to normal.

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Started Nov 27, 2025, 07:51 AM UTC· resolved Dec 10, 2025, 04:50 PM UTC

1. identified Nov 27, 2025, 07:51 AM UTC

   Gmail recently updated their interface, especially with the split view mode. In some cases, you might not be able to have the right ticketing information when you open a conversation in this mode. The issue has been fixed but is waiting for a review from Google on the Chrome Webstore. In order to avoid this issue, please disable temporarily the split view mode in Gmail.

2. identified Nov 27, 2025, 10:32 AM UTC

   Some reports show that inboxes without the split view mode enabled have also issues with the buttons at the top of the conversation (Boards and sharing) The patch submitted previously will also fix this behaviour. This patch is currently being reviewed by the Chrome Webstore.

3. monitoring Nov 29, 2025, 01:43 PM UTC

   The update for Gmelius is now available (Version 9.1.16) The update submitted to the Chrome Web Store is now live. To fix the issue, please update your Gmelius extension to the latest version. You can choose one of the following options: - Force an immediate update: Copy and paste chrome://extensions into your address bar. Switch on "Developer mode" (top right), and click the "Update" button. - Reinstall: Remove and reinstall the extension from the Chrome Web Store. - Wait: The Chrome Web Store will automatically update your extension within the next few days.

4. resolved Dec 10, 2025, 04:50 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:16 PM UTC· resolved Nov 18, 2025, 09:04 PM UTC

1. investigating Nov 18, 2025, 12:16 PM UTC

   We are currently investigating an issue that prevents Gmelius to load. This issue looks related to one of our processors called Cloudflare https://www.cloudflarestatus.com/ We will keep you up to date with the resolution.

2. investigating Nov 18, 2025, 12:17 PM UTC

   We are continuing to investigate this issue.

3. investigating Nov 18, 2025, 12:19 PM UTC

   Even though there is no official resolution of the issue, we see some improvements in our monitoring

4. investigating Nov 18, 2025, 02:10 PM UTC

   We are continuing to investigate this issue.

5. monitoring Nov 18, 2025, 02:54 PM UTC

   A fix has been implemented by Cloudflare and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. See https://www.cloudflarestatus.com for latest updates.

6. monitoring Nov 18, 2025, 02:55 PM UTC

   Gmelius services are now in the recovery phase.

7. resolved Nov 18, 2025, 09:04 PM UTC

   This incident has been resolved.

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Started Nov 06, 2025, 11:46 AM UTC· resolved Nov 06, 2025, 11:46 AM UTC

1. resolved Nov 06, 2025, 11:46 AM UTC

   We recently identified a disruption affecting the Shared Drafts feature of the Gmelius extension for Gmail. The issue was caused by an unexpected change in Gmail’s DOM structure, which interfered with how the Gmelius extension detects and processes draft updates inside the Gmail interface. As a result, some users may have experienced: - Difficulty accessing or opening shared drafts - Inconsistent synchronization when multiple team members edited the same draft Our engineering team quickly investigated and implemented a patch to restore compatibility with the updated Gmail DOM. The fix is currently being reviewed by Google. UPDATE The fix has been deployed, and Shared Drafts functionality is now fully operational again. We continue to monitor the situation closely to ensure stability and prevent similar disruptions in the future. If you continue to experience any issues, please re-install a new version of our extension.

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Started Jun 12, 2025, 06:32 PM UTC· resolved Jun 12, 2025, 10:02 PM UTC

1. investigating Jun 12, 2025, 06:32 PM UTC

   We are currently investigating an issue that prevents the loading of Gmelius

2. investigating Jun 12, 2025, 06:45 PM UTC

   The issue is related to multiple services from Google Cloud being currently unavailable.

3. investigating Jun 12, 2025, 07:27 PM UTC

   We are seeing some services from Google Cloud being recovering. We unfortunately cannot provide an ETA of resolution currently

4. monitoring Jun 12, 2025, 08:47 PM UTC

   Even if there are no official mentions from Google that their services are fully recovered, we are seeing some positive improvements. The product can be loaded. We are now recovering the events that happened during this incident. It might take some time to have a full recovery.

5. resolved Jun 12, 2025, 10:02 PM UTC

   Google has confirmed the full recovery of their services. We are now processing past data. The processing should end in the next few hours.

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Started May 19, 2025, 07:43 AM UTC· resolved May 21, 2025, 12:31 PM UTC

1. identified May 19, 2025, 07:43 AM UTC

   We've identified an issue causing the Gmelius browser extension to malfunction when Gmail is set to a language other than English (US). This is due to localization changes affecting how Gmail renders certain elements used by our extension. Our team has developed and submitted a patch to resolve the issue, which is currently under review by the Google team. Workaround: While we await approval and release of the updated extension, affected users can: i) Temporarily switch their Gmail language to English (US) ii) Or use Gmelius via our web app at app.gmelius.com We’ll keep you updated as soon as the patch is live. Thank you for your patience!

2. identified May 19, 2025, 07:43 AM UTC

   We'll update this page once the patch has been approved by Google and the updated version of the extension is live.

3. resolved May 21, 2025, 12:31 PM UTC

   The patch has been reviewed by Google and you can install an updated version of our extension for Gmail by following the below link: https://chromewebstore.google.com/detail/dheionainndbbpoacpnopgmnihkcmnkl

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Started Dec 03, 2024, 12:48 PM UTC· resolved Dec 04, 2024, 10:06 AM UTC

1. identified Dec 03, 2024, 12:48 PM UTC

   We regret to inform you that the "Gmelius for Gmail" extension has been wrongly taken down from the Chrome Webstore. Rest assured, we are in direct contact with Google to resolve this issue as quickly as possible. Our team is committed to minimizing any disruption, and we will keep you updated on the status of this matter. Meanwhile, you can download a local copy of the extension by going to https://gmelius.com/download/extension?ref=status Thank you for your understanding and patience. If you have any questions or need assistance, please don’t hesitate to reach out to our support team at [email protected]. Stay tuned here for updates.

2. resolved Dec 04, 2024, 10:06 AM UTC

   The "Gmelius for Gmail" extension is now listed again on the Chrome Webstore. It is now possible to download it from the Chrome Webstore. Please note that during this incident, current users that already had the Chrome Extension have not been impacted. We would like to thank you again for your understanding.

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Started Nov 07, 2024, 07:40 PM UTC· resolved Nov 15, 2024, 10:41 AM UTC

1. identified Nov 07, 2024, 07:40 PM UTC

   We’re aware that the sidebar isn’t loading as expected in the Gmelius extension for Gmail. This is due to recent changes being rolled out in Gmail. Our team has identified the reason, and already made the appropriate changes to the extension's codebase. A new version of the extension is currently being reviewed by the Google Chrome Team. Meanwhile, impacted users are invited to use our standalone application at https://app.gmelius.com Thank you for your patience, and we’ll keep you posted on progress!

2. monitoring Nov 08, 2024, 08:53 AM UTC

   The new version of the extension that patches the recent changes of Gmail has now been reviewed and released. Please update your Gmelius Chrome extension to the latest version: 1. Go to chrome://extensions 2. Enable "Developer Mode" at the top-right of the screen 3. Click on "Update" at the top-left like shown on this video: https://youtu.be/R6DufEgUJ6M Also note that the new version of extension will be automatically rolled out to your browser over the coming days.

3. resolved Nov 15, 2024, 10:41 AM UTC

   This incident has been resolved.

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