Five9 Outage History

The 2026 New Era of CX Awards: Winners Revealed jhernandez Tue, 09/08/2026 - 10:30 Image Casey Dunigan VP Sales, Five9 Image Jeannie Walters CEO & Chief Experience Investigator, Experience Investigators See how this year's top-performing Five9 customers solved real problems: faster wait times, better fraud protection, agents who finally have room to do good work. We'll walk through what these teams changed and what it got them. If you're building your own CX strategy, this is 30 minutes of real examples, not theory. Save your spot. Privacy Policy Five9 Only Form Headline Register Register Now 2026-Q4-GLB-ACS-CX-Award-Winner-Webinar Zoom 916 7900 3844 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Wednesday, November 18, 2026 - 9:00 am PT Webinars List Hide Date/Time 0

Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist jhernandez Thu, 08/20/2026 - 09:11 Image Brad Milici Senior Technical Account Manager SME, Five9 Liz Esposito Principal Tech Account Manager SME, Five9 Effective agent summaries start with an effective prompt. This session introduces a straightforward framework - Build, Test, Optimize - for creating and refining Agent Assist prompts, giving you a repeatable process to improve summary quality without writing a single line of code. Privacy Policy Five9 Only Form Headline Register Register Now 2026-Q3-NAM-ACS-Mastering-the-Art-of-the-Prompt-Webinar Zoom 966 2811 0716 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Thursday, September 24, 2026 - 9:00 am PT Webinars List Hide Date/Time 0

Powering CX: Five9 and Level AI jhernandez Wed, 08/12/2026 - 08:50 This session features Level AI, and it's built for partners across LATAM and Canada who want to understand how our partnership and integrations can open new opportunities. What we'll cover: The Five9 + Level AI partnership — what it means for you and your customers A closer look at the integrations and the use cases they unlock Resources to help you position and sell with confidence Live Q&A — bring your questions Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q3-LATAM-AP-Channel-powering-cx-with-levelai-Webinar Zoom 999 8220 5973 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Wednesday, August 26, 2026 - 9:30 am PT Webinars List Hide Date/Time 0

Beyond Monitoring & Coaching: Unlocking New Value From AQM jhernandez Thu, 07/30/2026 - 07:40 Image Donna Fluss President, DMG Consulting LLC Image Tim Richter Senior Director, Product Marketing, Five9 Discover how Automated Quality Management (AQM) is revolutionizing the contact center, moving far beyond traditional monitoring and coaching. This webinar explores how to leverage generative AI to unlock new value. You will learn how AQM can drive deep signal monitoring, influence routing and real-time guidance, and of course, enable more effective coaching. Join us to see how AQM will improve agent effectiveness, enhance customer and employee experiences (CX/EX), and deliver a strong return on investment. Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q3-NAM-ACS-DMG-AQM-Webinar Zoom 986 4265 7965 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Thursday, September 10, 2026 - 10:00 am PT Webinars List Hide Date/Time 0

Scaling CX for the Holiday Rush at Omaha Steaks jhernandez Tue, 05/26/2026 - 10:23 Image Grant Young Senior Manger CEC Operations, Omaha Steaks Image Julie LeWarne Director Customer Experience Marketing, Five9 In this Winner Spotlight, Grant Young shares how Omaha Steaks transformed their contact center operations to support massive seasonal demand while protecting the premium customer experience their brand is known for. Learn how Omaha Steaks partnered with to enable remote seasonal staffing, streamline secure payment experiences with AI-powered automation, and dramatically improve service levels during peak holiday periods. Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q3-NAM-ACS-CX-Award-Omaha-Steaks-Webinar Folloze 244248 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Thursday, July 9, 2026 - 10:00 am PT Webinars List Hide Date/Time 0

Empowering Performance: Autonomy, Accountability, & Flexible Work jhernandez Thu, 04/30/2026 - 07:37 Image Kat Worman Sr ENT Solution Consult, Five9 Image Millicent McIntyre Senior Director, Buyer Services, IAA Engaged employees start with empowered mindsets. When individuals take ownership of their development, they become more invested in their role and the organization’s success. Join Millie McIntyre, Sr. Director of Buyer Services at IAA, to explore how autonomy, accountability, and flexible scheduling drive engagement, elevate performance, and build trust. Leave with practical strategies to encourage self-management, support professional growth, and design work models that empower employees to thrive. Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q2-US-ACS-Empowering-Performance-Webinar Zoom 986 0306 2881 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Thursday, June 18, 2026 - 9:00 am PT Webinars List Hide Date/Time 0

Creating a Blueprint for Success with AI Insights jhernandez Thu, 03/26/2026 - 09:33 Image Jacob Hendricks Tech Acct Mgr SME, Five9 Image Pam Adorno Sr Technical Account Mgr, Five9 AI Insights is the data analyst who never sleeps. Imagine understanding the topic and sentiment of every call that comes through your contact center. AI Insights ensures that when you make changes, you have the data to ensure those changes stick. AI insights has zero bias and with Gen AI prompting, you can do a deep dive into your calls, getting data on the topics that matter most to you. In this webinar, we will show the AI Insights dashboard and show you the benefits of the data at your fingertips. Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q2-NAM-AC-Creating-a-Blueprint-Webinar Zoom 945 2105 4070 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Wednesday, May 13, 2026 - 10:00 am PT Webinars List Hide Date/Time 0

Winner Spotlight: Scaling with Purpose at Christian Healthcare Ministries - Test Page jhernandez Wed, 03/11/2026 - 08:51 In this Winner Spotlight, Christian Healthcare Ministries (CHM), Five9’s 2025 Most Trusted Expert New Era of CX Award winner, shares how they transformed their contact center to support rapid growth while staying rooted in their mission of member care. Learn how CHM partnered with Five9 and Waterfield to streamline operations, expand digital engagement, and unlock major efficiency gains, including a 400% increase in revenue and dramatically faster outbound campaign execution. Privacy Policy Five9 Only Form Headline Register Now Register 2026-Q1-US-AS-CX-Award-CHM-Webinar Folloze 239152 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Webinars List Hide Date/Time 0

Winner Spotlight: Reinventing Guest Experience at The Dufresne Group jhernandez Tue, 03/10/2026 - 10:38 Image Norman Alegria Director Guest Care, The Dufresne Group Image Dustin Huffman Marketing Program Manager, Five9 In this Winner Spotlight, Norman Alegria from The Dufresne Group shares how their team transformed customer experience after a complete system outage forced them to rethink their contact center strategy. By partnering with Five9 and adopting AI-powered capabilities across their operation, The Dufresne Group dramatically improved service levels, reduced costs, and empowered agents to deliver a more personal and efficient experience for guests. Privacy Policy Five9 Only New Era of CX Awards: Winner Spotlight Series Form Headline Watch Now Watch 2026-Q2-NAM-ACS-CX-Award-Dufresne-Webinar On24 5278662 https://www.five9.com/resources/thank-you?thanks&nid=6310 Off Thursday, April 16, 2026 - 10:00 am PT Webinars List Hide Date/Time 0

Beyond the Buzzwords: A Data-Driven Framework for Contact Center AI Roadmaps jhernandez Fri, 02/06/2026 - 08:47 Image Adam Saad CTO and Founder, Tech Stack Advising Image Kacey Barnhart Partner Marketing Specialist, Five9 Perfect for leaders who need to justify AI investments and deliver results, this session moves beyond the buzzwords to a data-driven approach. While many talk about AI transformation, few have a systematic way to make it real. Using the RICE framework—Reach, Impact, Confidence, Effort—you’ll learn to prioritize initiatives with measurable rigor. Walk away ready to build an AI roadmap that resonates with the C-suite by focusing on ROI, risk mitigation, and resource optimization. Privacy Policy Five9 Only Form Headline Download Now Download 2026-Q1-NAM-ACSP-Beyond-The-Buzzwords-CXS-Series-Webinar Zoom 971 3899 4203 https://www.five9.com/resources/thank-you?thanks&nid=6229 Off Tuesday, March 17, 2026 - 10:00 am PT Webinars List Hide Date/Time 0

Five9 Genius AI: The AI Loop That Drives Real Results jhernandez Fri, 01/09/2026 - 10:52 Image Sarika Prasad Dir, Product Marketing, Five9 Image Frank Geck Proposition Strategy Dir, Five9 Image Christopher Gandees Sr ENT Solution Consult, Five9 Watch for a results-driven session where you’ll see the Genius AI lifecycle in action. Start with AI Insights to surface high-impact opportunities and quick wins for AI Agent deployment. Explore practical use cases from industries like retail and banking, view a live agent demo, and see measurable impact firsthand. Then close the loop with AI Insights to validate results and plan your next phase of improvement. It’s insight to action—powered by Genius AI. Webinar Privacy Policy Five9 Only Form Headline Download Now Download 2026-Q1-NAM-ACSP-Five9-Genius-AI-CXS-Series-Webinar Zoom 988 5867 1430 https://www.five9.com/resources/thank-you?thanks&nid=6189 On Wednesday, February 18, 2026 - 10:00 am PT Webinars List Hide Date/Time 0