Emarsys Outage History
Emarsys is up right nowPingoru has recorded 2 incidents for Emarsys: 2 in the last 12 months and 2 in the last 90 days.
Incidents, newest first
Major October 19, 2026 We are observing a degraded service with our Segmentation Service on the Engagement Cloud. 1h 29m Other Services
Started Oct 19, 2026, 01:47 PM UTC· resolved Oct 19, 2026, 03:16 PM UTC
- investigating Oct 19, 2026, 01:47 PM UTC
Our monitoring systems have indicated a degredation to our Segmentation Services. We are currently assessing the impact. You may experience a delayed execution time in Segment runtimes, which can lead to delays in Segmentation runtimes and any Automation workflows or communications that rely on these. Our engineering team is already working hard to identify the root cause and fix the issue as soon as possible. We will regularly update you on the progress of our efforts. We appreciate your patience and understanding. Your Engagement Cloud Support Team.
- monitoring Oct 19, 2026, 02:26 PM UTC
We are happy to inform you that we deployed a fix that has mitigated the root cause of the disturbances in the Engagement Cloud. We have a slight backlog in processing Segmentation requests, but we should be fully operational again very shortly without further delays. We will be closely monitoring our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence. Thank you for your patience. Your Engagement Cloud Support Team.
- resolved Oct 19, 2026, 03:16 PM UTC
We are happy to inform you that the interruptions to the Engagement Cloud´s services have been fully resolved. We have monitored all the relevant metrics and are very close to completely clearing the backlog in Segmentation requests. We can safely conclude that the Engagement Cloud is fully operational and back to its full capacity. We would like to take this opportunity to apologize for any inconvenience and disturbance that these interruptions may have caused, and thank you again for your patience and understanding. Our support team is always on hand to help in case you need further assistance. Your Engagement Cloud Support Team.
Major October 13, 2026 We are observing a disruption service with Automation Programs 3h 15m Other Services, Suite1. Other services, Suite2. Other Services, Suite3. Other Services and 65 more
Started Oct 13, 2026, 01:45 PM UTC· resolved Oct 13, 2026, 05:00 PM UTC
- identified Oct 13, 2026, 01:45 PM UTC
We would like to inform you that our monitoring systems have indicated an interruption to some of our services. Our engineering team has already detected the root cause and will fix the issue shortly. The service disruption has been detected across all environments. You may experience no visible automation programs, and the team is currently working on recovering them. We will regularly update you on the progress of our efforts. We appreciate your patience and understanding. Your Engagement Cloud Support Team.
- monitoring Oct 13, 2026, 03:32 PM UTC
We are happy to inform you that we deployed a fix that has mitigated the root cause of the disturbances in the Engagement Cloud. In the following hours, we will closely monitor our systems to verify that the issue has been fully resolved. We will promptly react to any further potential deterrence. We will update you shortly with our findings. Your Engagement Cloud Support Team.
- resolved Oct 13, 2026, 05:00 PM UTC
The cause of the Automation Program overview page availability issue has been identified and resolved. If you made any adjustments to a program between 12:45 and 14:58 (CET), they were not retained and will need to be applied again. Thank you for your patience while we resolved this issue.