Ellucian Outage History
Ellucian is up right nowPingoru has recorded 51 incidents for Ellucian: 30 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 4 | 21 of 744 (3%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 9 of 744 (1%) |
| August 2026 | 3 | 15 of 744 (2%) |
| September 2026 | 4 | 10 of 720 (1%) |
| October 2026 | 1 | 29 of 591 (5%) |
Incidents, newest first
Notice October 29, 2025 Microsoft Azure issue impacting customer connectivity to some services 3h 20m
Started Oct 29, 2025, 05:08 PM UTC· resolved Oct 29, 2025, 08:28 PM UTC
- monitoring Oct 29, 2025, 05:08 PM UTC
Ellucian is aware of an issue reported by Microsoft that Azure Front Door is experiencing issues resulting in a loss of connectivity to some services. Microsoft is providing updates via https://azure.status.microsoft/en-us/status.
- monitoring Oct 29, 2025, 06:14 PM UTC
- Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal and they continue to see signs of recovery. Ellucian is monitoring and Microsoft is continuing to provide updates via https://azure.status.microsoft/en-us/status.
- monitoring Oct 29, 2025, 07:14 PM UTC
Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal and they continue to see signs of recovery. Ellucian is monitoring and Microsoft is continuing to provide updates via https://azure.status.microsoft/en-us/status.
- resolved Oct 29, 2025, 08:28 PM UTC
Ellucian is aware of an issue reported by Microsoft that Azure Front Door experienced issues resulting in a loss of connectivity to some services. Microsoft updated that they took remediation actions to restore access to the Azure management portal, they continue to see signs of recovery as they route traffic through health nodes. They anticipate full mitigation within the next four hours. Ellucian will continue to monitor. Please submit a ticket if any additional issues are encountered. Microsoft will continue to provide updates via https://azure.status.microsoft/en-us/status.
Notice October 20, 2025 AWS OUTAGE US-EAST-1 14h 38m Application Hosting Services (AHS), Ellucian Banner SaaS, Ellucian Colleague SaaS, Ethos Integration - Australia and 10 more
Started Oct 20, 2025, 10:21 AM UTC· resolved Oct 21, 2025, 12:59 AM UTC
- monitoring Oct 20, 2025, 10:21 AM UTC
We experienced an AWS outage earlier today, due to which some of the services might have been impacted. AWS has recovered and we are validating environments. Please submit a ticket for any issues encountered.
- monitoring Oct 20, 2025, 02:32 PM UTC
We continue to work with our vendor as they recover from the outage their systems experienced earlier today, we are continuing to monitor the recovery and validate environments.
- monitoring Oct 20, 2025, 03:32 PM UTC
We are monitoring updates from our vendor as to their progress recovering from the outage their systems experienced earlier today. They identified the issue origin and continue to investigate and identify further mitigations. Ellucian will continue to evaluate and validate environments.
- monitoring Oct 20, 2025, 04:26 PM UTC
We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.
- monitoring Oct 20, 2025, 05:25 PM UTC
We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.
- monitoring Oct 20, 2025, 06:28 PM UTC
We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.
- monitoring Oct 20, 2025, 07:35 PM UTC
We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.
- monitoring Oct 20, 2025, 07:50 PM UTC
We received updates from our vendor that recovery continues and that they have taken further steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.
- monitoring Oct 20, 2025, 09:26 PM UTC
We continue to receive updates from our vendor on their recovery efforts. They are taking steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.
- monitoring Oct 20, 2025, 09:45 PM UTC
We continue to receive updates from our vendor on their recovery efforts. We are seeing recovery in impacted applications and are closely monitoring vendor services for issues. They are taking steps to mitigate the impact of the systems outage they experienced earlier today. Ellucian engineers are closely monitoring the recovery and validating environments.
- resolved Oct 21, 2025, 12:59 AM UTC
All Ellucian cloud services have been restored. We continue to monitor AWS for further issues.
Major October 15, 2025 Issues with authentication 36m Ellucian Experience (CA)
Started Oct 15, 2025, 01:43 AM UTC· resolved Oct 15, 2025, 02:19 AM UTC
- investigating Oct 15, 2025, 01:43 AM UTC
Some users are experiencing issues logging in. Ellucian engineers are engaged in troubleshooting.
- investigating Oct 15, 2025, 02:17 AM UTC
We are continuing to investigate this issue.
- resolved Oct 15, 2025, 02:19 AM UTC
The authentication issues have been resolved.
Minor September 16, 2025 ILP PROCESSING ISSUE 1h 17m Ellucian Intelligent Learning Platform - United States/Canada/Latin America
Started Sep 16, 2025, 03:14 PM UTC· resolved Sep 16, 2025, 04:32 PM UTC
- investigating Sep 16, 2025, 03:14 PM UTC
We are aware that some customers are experiencing ILP processing issues. Ellucian engineers are engaged and troubleshooting the issue.
- monitoring Sep 16, 2025, 04:12 PM UTC
Engineering teams have made significant improvements to remediate the issue impacting ILP real-time and bulk job processing and continue to monitor performance closely.
- resolved Sep 16, 2025, 04:32 PM UTC
Engineering teams remediated the issue impacting ILP real-time and bulk job processing, ILP is fully operational.
Minor August 19, 2025 Ellucian Experience Degraded Performance 57m Ellucian Experience (U.S.)
Started Aug 19, 2025, 03:49 PM UTC· resolved Aug 19, 2025, 04:47 PM UTC
- investigating Aug 19, 2025, 03:49 PM UTC
Ellucian Experience is currently showing intermittent latency issues for North American customers. Engineering teams are fully engaged on improving performance.
- resolved Aug 19, 2025, 04:47 PM UTC
The intermittent latency issues have been fully resolved and Experience is fully operational.
Minor August 18, 2025 Ellucian Experience degraded performance 4h 5m Ellucian Experience (U.S.), Ellucian Experience (APAC), Ellucian Experience (CA), Ellucian Experience (EMEA)
Started Aug 18, 2025, 03:48 PM UTC· resolved Aug 18, 2025, 07:53 PM UTC
- identified Aug 18, 2025, 03:48 PM UTC
Experience is currently experiencing degraded service. Ellucian engineers identified the issue, are taking remediation actions and will provide further updates.
- identified Aug 18, 2025, 04:50 PM UTC
Experience continues to experience degraded service. Ellucian engineers identified an issue, they are continuing to take remediation actions to restore normal service, and we will continue to post additional updates.
- identified Aug 18, 2025, 05:45 PM UTC
Ellucian engineers have taken remediation actions to address a performance issue in Experience. Application latency/response is improving and we continue working to fully restore normal service. Additional updates to follow.
- identified Aug 18, 2025, 06:53 PM UTC
Ellucian engineers took action to improve Experience performance. The Application latency/response continues to recover, we are working to fully restore normal service. Additional updates to follow.
- resolved Aug 18, 2025, 07:53 PM UTC
Experience performance issues have been resolved. Ellucian engineers have identified and remediated the root cause.
Critical August 4, 2025 Experience Service Interruption 48m Ellucian Experience (CA)
Started Aug 04, 2025, 05:32 PM UTC· resolved Aug 04, 2025, 06:20 PM UTC
- identified Aug 04, 2025, 05:32 PM UTC
Experience is currently experiencing service interruption in Canada region. Ellucian engineers are researching the issue and will provide further updates
- resolved Aug 04, 2025, 06:20 PM UTC
Ellucian engineers have identified and resolved an issue impacting Experience. Normal system performance is restored, and engineers will monitor the service.
Minor July 25, 2025 Data Connect Pipelines Performance Degradation 2h 1m Ethos Data Connect - U.S.
Started Jul 25, 2025, 03:53 PM UTC· resolved Jul 25, 2025, 05:55 PM UTC
- investigating Jul 25, 2025, 03:53 PM UTC
Data Connect is currently experiencing issues with data pipelines connecting to external S3 buckets. Ellucian engineers are researching the issue and will provide further updates.
- monitoring Jul 25, 2025, 04:41 PM UTC
Ellucian engineers resolved an issue with Data Connect pipelines. Normal system performance was restored and engineers will continue to monitor the service.
- resolved Jul 25, 2025, 05:55 PM UTC
Ellucian engineers resolved an issue with Data Connect pipelines. Normal system performance was restored and engineers will continue to monitor the service.
Major July 16, 2025 Data Connect Service Interruption 1h 13m Ethos Data Connect - U.S.
Started Jul 16, 2025, 05:24 PM UTC· resolved Jul 16, 2025, 06:37 PM UTC
- investigating Jul 16, 2025, 05:24 PM UTC
Data Connect is currently experiencing service interruption. Ellucian engineers are researching the issue and will provide further updates
- monitoring Jul 16, 2025, 05:45 PM UTC
Ellucian engineers resolved an issue with Data Connect. Normal system performance was restored, and engineers will continue to monitor the service.
- resolved Jul 16, 2025, 06:37 PM UTC
Ellucian engineers will continue to monitor and determine a root cause to prevent future recurrences of the issue.
Major June 19, 2025 Ellucian Experience card errors 1h 48m Ethos Data Connect - U.S., Ellucian Experience (U.S.), Ellucian Experience (APAC), Ellucian Experience (CA) and 1 more
Started Jun 19, 2025, 03:56 PM UTC· resolved Jun 19, 2025, 05:44 PM UTC
- identified Jun 19, 2025, 03:56 PM UTC
Some Experience customers are intermittently encountering service disruptions when accessing cards. We are addressing the issue now. We expect services to be restored shortly.
- identified Jun 19, 2025, 05:01 PM UTC
Ellucian engineers are still working on full restoration of services. We will provide updates as we continue to make progress.
- resolved Jun 19, 2025, 05:44 PM UTC
Ellucian engineers resolved an issue impacting cards. Normal system performance was restored, and engineers will continue to monitor the service.
Major May 22, 2025 Errors with cards in Ellucian Experience 1h 22m Ellucian Experience (U.S.), Ellucian Experience (APAC), Ellucian Experience (CA), Ellucian Experience (EMEA)
Started May 22, 2025, 12:03 PM UTC· resolved May 22, 2025, 01:25 PM UTC
- investigating May 22, 2025, 12:03 PM UTC
Some customers are seeing errors with cards in Ellucian Experience. We are actively working on a resolution to restore full functionality as soon as possible. We will continue to provide updates as we make progress.
- identified May 22, 2025, 01:05 PM UTC
Ellucian has resolved the issues in EU and US regions. We will send further updates when all regions are fully restored.
- resolved May 22, 2025, 01:25 PM UTC
The Experience card issues have been resolved in all regions. Please contact our support teams if you see any additional issues.
Critical April 6, 2025 EIFS Identity Service Outage 2h 10m Ethos Identity Federation Services - US/Canada
Started Apr 06, 2025, 09:45 AM UTC· resolved Apr 06, 2025, 11:55 AM UTC
- investigating Apr 06, 2025, 09:45 AM UTC
We’re currently experiencing a service interruption with our Identity system. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. Impact: You may experience issues authenticating the applications which are federated through EIFS service.
- investigating Apr 06, 2025, 10:38 AM UTC
Ellucian engineers are continuing to work on restoring Identity services as soon as possible.
- monitoring Apr 06, 2025, 11:49 AM UTC
Ellucian teams have restored Identity services and are monitoring the situation closely.
- resolved Apr 06, 2025, 11:55 AM UTC
All services have been fully restored.
Minor March 25, 2025 Ellucian Experience user permissions performance degradation 52m Ellucian Experience (U.S.)
Started Mar 25, 2025, 04:47 PM UTC· resolved Mar 25, 2025, 05:40 PM UTC
- monitoring Mar 25, 2025, 04:47 PM UTC
Ellucian engineers have identified and resolved an issue with the permissions service. Customers may see some performance degradation while the service fully recovers.
- resolved Mar 25, 2025, 05:40 PM UTC
Ellucian engineers have identified and resolved an issue with the permissions service. Services have been fully restored.
Critical February 4, 2025 Ellucian CRM Recruit and CRM Advise Service Interruption 6h 17m Ellucian Advise (EMEA), Ellucian Recruit (EMEA)
Started Feb 04, 2025, 07:35 AM UTC· resolved Feb 04, 2025, 01:52 PM UTC
- identified Feb 04, 2025, 07:35 AM UTC
Ellucian CRM Recruit and CRM Advise are currently experiencing a service interruption. Ellucian engineers are researching the issue and will provide further updates.
- monitoring Feb 04, 2025, 08:20 AM UTC
Ellucian engineers have identified the issue and services are restored.
- identified Feb 04, 2025, 01:04 PM UTC
Ellucian engineers identified resolved the issue with CRM Advise and are continuing to resolve an issue impacting the CX site for CRM Recruit customers.
- identified Feb 04, 2025, 01:05 PM UTC
Ellucian engineers identified resolved the issue with CRM Advise and are continuing to resolve an issue impacting the CX site for CRM Recruit customers.
- resolved Feb 04, 2025, 01:52 PM UTC
Ellucian engineers have resolved the issue impacting the CX site for EMEA CRM Recruit customers.
Critical January 26, 2025 ELLUCIAN ELEVATE (US) IS UNAVAILABLE 48m Ellucian Elevate
Started Jan 26, 2025, 01:33 PM UTC· resolved Jan 26, 2025, 02:21 PM UTC
- identified Jan 26, 2025, 01:33 PM UTC
The team has identified the issue and working on implementing the fix.
- resolved Jan 26, 2025, 02:21 PM UTC
Elevate issues are fully resolved. Service is now operating normally.
Major January 23, 2025 Ethos Data Connect and EIFS Unavailable 5h 15m Ethos Data Connect - U.S., Ethos Identity Federation Services - US/Canada
Started Jan 23, 2025, 09:34 PM UTC· resolved Jan 24, 2025, 02:49 AM UTC
- identified Jan 23, 2025, 09:34 PM UTC
The issue has been identified and a fix is being implemented
- identified Jan 23, 2025, 09:48 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 23, 2025, 10:10 PM UTC
Ellucian Engineers have resolved the issues with EIFS and continuing to see improvements in Data Connect but it has not yet fully recovered.
- identified Jan 23, 2025, 11:16 PM UTC
Thank you for your patience, the EIFS issue has been fully resolved. We are continuing work to restore Data Connect.
- monitoring Jan 24, 2025, 12:02 AM UTC
Data Connect is now fully operational. Some jobs may be delayed as we complete the backlog of earlier jobs. Ellucian will continue to closely monitor and provide updates.
- resolved Jan 24, 2025, 02:49 AM UTC
Data Connect issues are fully resolved. All outstanding jobs are complete and new jobs are processing normally.
Minor November 11, 2024 Ethos integration performance degraded 45m Ellucian Experience (U.S.), Ethos Integration - U.S.
Started Nov 11, 2024, 06:06 PM UTC· resolved Nov 11, 2024, 06:52 PM UTC
- investigating Nov 11, 2024, 06:06 PM UTC
Ethos Integration is currently experiencing degraded performance. Ellucian engineers are researching the issue and will provide further updates.
- resolved Nov 11, 2024, 06:52 PM UTC
Ellucian engineers identified and remediated an issue impacting Ethos Integration performance. Normal system performance was restored. Thank you for your patience.