Electric Outage History
Electric is up right nowPingoru has recorded 13 incidents for Electric: 7 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 24 of 720 (3%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 1 | 94 of 720 (13%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 1 of 550 (0%) |
Incidents, newest first
Minor October 21, 2026 SSO Login Issue 35m
Started Oct 21, 2026, 03:46 PM UTC· resolved Oct 21, 2026, 04:21 PM UTC
- investigating Oct 21, 2026, 03:46 PM UTC
Certain SSO logins are currently not functioning due to an upstream issue. Credentials-based logins are not affected.
- identified Oct 21, 2026, 04:04 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 21, 2026, 04:21 PM UTC
This incident has been resolved.
Minor September 18, 2026 Employee synchronization with certain HR systems 46m
Started Sep 18, 2026, 04:01 PM UTC· resolved Sep 18, 2026, 04:48 PM UTC
- identified Sep 18, 2026, 04:01 PM UTC
Due to an upstream issue, certain HR systems may experience degraded performance with Employee synchronization. A root cause has been identified and remediation of the issue is actively underway.
- monitoring Sep 18, 2026, 04:21 PM UTC
A fix for this is in the process of being deployed and we will continue to monitor.
- resolved Sep 18, 2026, 04:48 PM UTC
This incident has been resolved.
Notice July 20, 2026 Captchas Nonfunctional 1h 11m
Started Jul 20, 2026, 07:55 PM UTC· resolved Jul 20, 2026, 09:07 PM UTC
- identified Jul 20, 2026, 07:55 PM UTC
Captchas are currently not functioning as expected within the application. The issue's root cause has been identified and remediation steps are being taken presently.
- monitoring Jul 20, 2026, 08:55 PM UTC
A fix for the issue has been implemented and is being deployed.
- resolved Jul 20, 2026, 09:07 PM UTC
This incident has been resolved.
Minor June 25, 2026 Apple Product Availability 3d 21h Hardware Procurement
Started Jun 25, 2026, 03:51 PM UTC· resolved Jun 29, 2026, 01:27 PM UTC
- identified Jun 25, 2026, 03:51 PM UTC
Apple products are temporarily unavailable in the hardware store. We're working with Apple to resolve this - please check back soon.
- resolved Jun 29, 2026, 01:27 PM UTC
Most popular options are once again available in our Storefront, and we are working with both Apple and our fulfillment partners to ensure the full lineup is restored shortly.
Major May 19, 2026 Gigawatt Not Responding to New Requests 2m AI-Powered Support
Started May 19, 2026, 08:32 PM UTC· resolved May 19, 2026, 08:35 PM UTC
- investigating May 19, 2026, 08:32 PM UTC
We are investigating an issue where responses from Gigawatt are not being returned to users.
- resolved May 19, 2026, 08:35 PM UTC
This incident has been resolved.
Critical April 27, 2026 Warehouse Outage 1d Hardware Warehousing, Hardware Warehousing
Started Apr 27, 2026, 09:35 PM UTC· resolved Apr 28, 2026, 09:57 PM UTC
- monitoring Apr 27, 2026, 09:35 PM UTC
Our warehouse is currently experiencing an outage that is preventing both the intake of inbound devices and outbound shipments. We are monitoring the situation closely and will provide updates as we have them.
- monitoring Apr 28, 2026, 01:38 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 28, 2026, 09:57 PM UTC
This incident has been resolved.
Notice November 18, 2025 Degraded Performance of Certain Ancillary Systems 1h 18m
Started Nov 18, 2025, 01:25 PM UTC· resolved Nov 18, 2025, 02:44 PM UTC
- monitoring Nov 18, 2025, 01:25 PM UTC
Due to a Cloudflare outage, certain ancillary features may exhibit degraded performance.
- monitoring Nov 18, 2025, 02:13 PM UTC
Due to a Cloudflare outage, certain ancillary features may exhibit degraded performance. We are continuing to monitor the situation.
- resolved Nov 18, 2025, 02:44 PM UTC
This incident has been resolved.
Minor August 27, 2025 Desktop App Login Errors 17h 52m
Started Aug 27, 2025, 10:26 PM UTC· resolved Aug 28, 2025, 04:18 PM UTC
- investigating Aug 27, 2025, 10:26 PM UTC
We are currently experiencing login issues with our desktop application. Users may be unable to sign in at this time or it may appear to be in a loop. Current Status: Our engineering team has been notified and is actively investigating the cause of this issue. We are working to restore full functionality as quickly as possible. Workarounds: While we resolve this issue, you can continue to access your IT Hub account through our web application which is operating normally. If you need to deploy the MDM agent we provide ASAP, please let us know and we can coordinate access to the MDM agent outside of the desktop app. If you need to assign your device to your employees, please use the manual flow from the Asset profile (actions > edit > assign device) If you need to access helpful links, please do so in the web application. Next Update: We will provide another update as soon as we have more information about the resolution timeline.
- resolved Aug 28, 2025, 04:18 PM UTC
The exact causes of the issue have been identified; please reach out to Product Support if you are experiencing any issues.
Minor August 21, 2025 MDM Service Degradation 1h 11m
Started Aug 21, 2025, 07:02 PM UTC· resolved Aug 21, 2025, 08:14 PM UTC
- monitoring Aug 21, 2025, 07:02 PM UTC
Our mobile device management partner is experiencing a moderate failure rate when processing requests. This may cause some actions to fail. Non-exhaustive list of MDM actions impacted: locking, wiping, unenrolling a device, configuring MDM Apple certificates, creating a new organization. Users may experience errors while fetching MDM-related information in device pages.
- resolved Aug 21, 2025, 08:14 PM UTC
This incident has been resolved.
Minor July 7, 2025 Desktop Application Installation Error –
Started Jul 07, 2025, 04:00 PM UTC· resolved Jul 07, 2025, 04:00 PM UTC
- resolved Jul 10, 2025, 03:34 PM UTC
We identified an issue with the device registration step when installing the Electric desktop application. This issue prevented devices from registering to the IT Hub at the end of the installation; users received an error and the installation stopped. This issue has now been resolved, the root cause was a change to the backend that prevented the registration call from being successfully authenticated in our systems. Users affected should quit and start the application again, this will resume the installation and register their device to their account in the IT Hub.
Notice June 9, 2025 SMS MFA Degraded Functionality 2h 11m
Started Jun 09, 2025, 04:26 PM UTC· resolved Jun 09, 2025, 06:38 PM UTC
- identified Jun 09, 2025, 04:26 PM UTC
Users relying on SMS for MFA might not receive their OTP messages. Users relying on authenticator apps such as Google Authenticator are not affected.
- resolved Jun 09, 2025, 06:38 PM UTC
This incident has been resolved.
Minor May 27, 2025 Degraded feature functionality 59m LaunchDarkly Flag targeting
Started May 27, 2025, 02:04 PM UTC· resolved May 27, 2025, 03:04 PM UTC
- identified May 27, 2025, 02:04 PM UTC
Due to an issue with our feature flag provider, certain features or settings in ITH may exist in a degraded state for some users.
- identified May 27, 2025, 02:06 PM UTC
Due to an issue with our feature flag provider, certain features or settings in ITH may exist in a degraded state for some users.
- monitoring May 27, 2025, 02:37 PM UTC
Our feature flag provider indicates that SDK connections are recovering.
- resolved May 27, 2025, 03:04 PM UTC
Our feature flag provider has indicated that the root problem has been fixed. We will continue to monitor functionality.
Notice April 20, 2025 This is an example incident –
Started Apr 20, 2025, 08:00 PM UTC· resolved Apr 20, 2025, 08:00 PM UTC
- investigating Apr 21, 2025, 07:44 PM UTC
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
- identified Apr 21, 2025, 07:44 PM UTC
As you continue to work through the incident, update your customers frequently.
- monitoring Apr 21, 2025, 07:44 PM UTC
Let your users know once a fix is in place, and keep communication clear and precise.
- resolved Apr 21, 2025, 07:44 PM UTC
Empathize with those affected and let them know everything is operating as normal.