DocuSign incident
Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)
DocuSign experienced a minor incident on August 5, 2026 affecting DEMO, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
DEMO
Update timeline
- investigating Aug 05, 2026, 01:29 AM UTC
We are investigating this issue.
- investigating Aug 05, 2026, 02:17 AM UTC
We are continuing to investigate this issue.
- identified Aug 05, 2026, 03:14 AM UTC
We have identified the issue and a fix is being implemented.
- identified Aug 05, 2026, 04:20 AM UTC
The issue has been identified and we continue our work to implement a fix.
- monitoring Aug 05, 2026, 04:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 04:42 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.