CxEngage Outage History
CxEngage is up right nowPingoru has recorded 3 incidents for CxEngage: 3 in the last 12 months and 2 in the last 90 days.
Incidents, newest first
Notice September 1, 2026 Investigating Telephony Issues 3h 58m Voice Services, Voice Services
Started Sep 01, 2026, 05:10 PM UTC· resolved Sep 01, 2026, 09:09 PM UTC
- investigating Sep 01, 2026, 05:10 PM UTC
We are currently investigating a potential issue affecting telephony in the North American and European environments. Users may experience degraded performance or intermittent dropped calls. Our engineering team is working to identify the root cause. Thank you for your patience. Kind regards, The Enghouse Cloud Team 📞 US Tel: +1 800.793.0549 📞 UK Tel: +44 770.015.6785 📞 NZ Tel: +64 4.8318.707 📞 AU Tel: +61 2.8015.5378 🔗 Customer Service Portal: Customer Portal 🌐 Web: www.enghouseinteractive.co.uk 📄 Customer Support Quick Reference Guide: Quick Ref Guide 📊 Status Page: Go to the CxE status page
- monitoring Sep 01, 2026, 05:51 PM UTC
A fix has been deployed for the issue impacting Telephony in North America and UK, and we are monitoring the results. Services should now be operating normally. We will continue to monitor and confirm resolution shortly. Kind regards, The Enghouse Cloud Team 📞 US Tel: +1 800.793.0549 📞 UK Tel: +44 770.015.6785 📞 NZ Tel: +64 4.8318.707 📞 AU Tel: +61 2.8015.5378 🔗 Customer Service Portal: Customer Portal 🌐 Web: www.enghouseinteractive.co.uk 📄 Customer Support Quick Reference Guide: Quick Ref Guide 📊 Status Page: Go to the CxE status page
- resolved Sep 01, 2026, 09:09 PM UTC
The issue impacting Telephony in the North America and European regions has been resolved. We have confirmed service stability and are closing the incident. Thank you for your understanding. Kind regards, The Enghouse Cloud Team 📞 US Tel: +1 800.793.0549 📞 UK Tel: +44 770.015.6785 📞 NZ Tel: +64 4.8318.707 📞 AU Tel: +61 2.8015.5378 🔗 Customer Service Portal: Customer Portal 🌐 Web: www.enghouseinteractive.co.uk 📄 Customer Support Quick Reference Guide: Quick Ref Guide 📊 Status Page: Go to the CxE status page
Major August 27, 2026 Investigating Performance Degradation Skylight 3h 13m CxEngage Agent UI
Started Aug 27, 2026, 11:10 AM UTC· resolved Aug 27, 2026, 02:23 PM UTC
- investigating Aug 27, 2026, 11:10 AM UTC
We are currently investigating a potential issue affecting Skylight on the EU environment. Users may experience degraded performance or intermittent access including error 7023 when using a Twilio extension & 13007 when doing a CRM database search in Skylight Desktop. Our engineering team is working to identify the root cause. Thank you for your patience. Kind regards, The Enghouse Cloud Team 📞 US Tel: +1 800.793.0549 📞 UK Tel: +44 770.015.6785 📞 NZ Tel: +64 4.8318.707 📞 AU Tel: +61 2.8015.5378 🔗 Customer Service Portal: Customer Portal 🌐 Web: www.enghouseinteractive.co.uk 📄 Customer Support Quick Reference Guide: Quick Ref Guide 📊 Status Page: Go to the CxE status page
- monitoring Aug 27, 2026, 11:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 02:23 PM UTC
This incident has been resolved.
Major June 13, 2026 EU Region Agent Calls Not Being Delivered –
Started Jun 13, 2026, 04:00 AM UTC· resolved Jun 13, 2026, 04:00 AM UTC
- resolved Jun 13, 2026, 04:00 AM UTC
Inbound calls are queuing but are not being routed to available agents, impacting all users. Customer calls were found to be remaining in the queue instead of being routed to available agents. Inbound call interaction IDs were captured from the real-time dashboard. Corresponding system logs were validated, and an error was identified within the queue service. CloudOps team resolved the issue and all services restored to normal at 2026-06-13 11:59:54 UTC.