Cover Genius Outage History

Pingoru has recorded 8 incidents for Cover Genius: 6 in the last 12 months and 0 in the last 90 days.

8incidents recorded

6last 12 months

0last 90 days

3 hourstypical duration

Incidents, newest first

Started Mar 25, 2026, 11:06 PM UTC· resolved Mar 25, 2026, 11:06 PM UTC

resolved Mar 25, 2026, 11:06 PM UTC

The XCover API experienced a brief period of elevated errors due to an automated AWS database restart. This restart was required to apply a mandatory Operating System upgrade. Connectivity was restored after the reboot.

Started Mar 16, 2026, 09:55 PM UTC· resolved Mar 17, 2026, 03:37 AM UTC

investigating Mar 16, 2026, 09:55 PM UTC

We are currently investigating an increase in errors affecting our claims-related services. Customers may experience failed requests when using our website to submit claims.
identified Mar 16, 2026, 10:22 PM UTC

We have identified the cause of the issue and are working on a fix.
monitoring Mar 17, 2026, 12:39 AM UTC

We have implemented a fix and are monitoring the result.
resolved Mar 17, 2026, 03:37 AM UTC

The underlying incident has been resolved.

Started Feb 12, 2026, 11:50 PM UTC· resolved Feb 13, 2026, 12:21 AM UTC

resolved Feb 13, 2026, 01:24 AM UTC

We experienced elevated error rates affecting quote requests on xcover.com due to an internal infrastructure configuration change. The issue has been identified and resolved. Some users may have encountered errors when requesting insurance quotes during the affected window (approximately 23:50 - 00:21 UTC, Feb 12-13).

Started Jan 15, 2026, 10:39 PM UTC· resolved Jan 16, 2026, 06:29 AM UTC

investigating Jan 15, 2026, 10:39 PM UTC

We are currently investigating an increase in errors affecting some of our services. Customers may experience failed requests when using our website or APIs.
identified Jan 15, 2026, 10:40 PM UTC

We have identified the cause of the issue and are working on a fix
identified Jan 16, 2026, 12:48 AM UTC

A fix has been created and is undergoing testing prior to deployment.
monitoring Jan 16, 2026, 01:53 AM UTC

We have implemented a fix and are monitoring the result
resolved Jan 16, 2026, 06:29 AM UTC

The underlying incident has been resolved.

Major November 19, 2025 Elevated Error Rate - XCover API 1h 51m XCover API

Started Nov 19, 2025, 08:48 PM UTC· resolved Nov 19, 2025, 10:39 PM UTC

investigating Nov 19, 2025, 08:48 PM UTC

We are currently investigating an increase in errors and load times affecting some of our XCover API in the Europe region. Partners may experience failed requests or higher than normal response times when using our APIs.
identified Nov 19, 2025, 09:18 PM UTC

We have identified the cause of the issue and are working to restore normal operations
monitoring Nov 19, 2025, 09:30 PM UTC

We have implemented a fix and are monitoring the result
monitoring Nov 19, 2025, 09:33 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 19, 2025, 10:39 PM UTC

The underlying incident has been resolved.

Started Nov 18, 2025, 12:35 PM UTC· resolved Nov 18, 2025, 01:33 PM UTC

identified Nov 18, 2025, 12:35 PM UTC

Cloudflare is experiencing a global network issue, which is causing elevated error rates in XCover API services.
monitoring Nov 18, 2025, 01:21 PM UTC

The Xcover API services were unstable, with a widespread of 500 errors. The errors are caused by a Cloudflare global network issue. The issue is being fixed by Cloudflare. The Xcover API services are stable now.
monitoring Nov 18, 2025, 01:26 PM UTC

Cloudflare team has implemented a fix and the error rates are back to pre-incident level. Cover Genius will continue is monitoring the result.
resolved Nov 18, 2025, 01:33 PM UTC

XCover API services have returned to normal following increased error rates caused by a Cloudflare global network issue. Cloudflare has implemented a fix and we observe XCover API error rates are back to pre-incident levels.