Computop incident

External Disruption / Externe Störung - Computop settlement file without PPRO settlement data

Computop experienced a major incident on August 18, 2026 affecting Computop Settlement File (CTSF), lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started: Aug 18, 2026, 12:44 PM UTC
Resolved: Aug 24, 2026, 12:19 PM UTC
Duration: 5d 23h
Detected by Pingoru: Aug 18, 2026, 12:44 PM UTC

Affected components

Computop Settlement File (CTSF)

Update timeline

investigating Aug 18, 2026, 12:44 PM UTC

Dear customers, Our monitoring systems indicate an incident of the mentioned service. Please note that we cannot provide settlement data for PPRO payment methods today. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, unsere Überwachungssysteme registrieren derzeit eine Störung für den im Betreff genannten Service. Bitte beachten Sie, dass hier nur PPRO Zahlungsarten bzw. deren Abrechnungsdateien betroffen sind. Unser Notfalldienst ist bereits informiert und prüft das Systemverhalten sowie etwaige Ursachen. Wir halten Sie über die weitere Entwicklung auf dem Laufenden. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder
resolved Aug 24, 2026, 12:19 PM UTC

Dear customers, PPRO settlement files will be made available again effective immediately. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~ Sehr geehrte Kunden, ab sofort werden wieder PPRO Abrechnungsfiles/Abrechnungsdaten bereitgestellen. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: [email protected] web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder