CloudTalk experienced a minor incident on October 13, 2026 affecting VoiceAgents, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 13, 2026, 11:07 AM UTC
Status: Monitoring We’re experiencing issues with the service of one our AI suppliers, ElevenLabs. A subset of users are impacted and our team is actively monitoring the situation. We will provide more details as soon as more information becomes available. VoiceAgents using Deepgram as a provider are unaffected. Affected components VoiceAgents (Partial outage)
- monitoring Oct 13, 2026, 12:11 PM UTC
Status: Monitoring We’re still experiencing issues with the service of one our AI suppliers, ElevenLabs. We will provide more details as soon as more information becomes available. Affected components VoiceAgents (Partial outage)
- monitoring Oct 13, 2026, 01:23 PM UTC
Status: Monitoring We’re still experiencing issues with the service of one our AI suppliers, ElevenLabs. We will provide more details as soon as more information becomes available. Affected components VoiceAgents (Partial outage)
- monitoring Oct 13, 2026, 02:06 PM UTC
Status: Monitoring We’re still experiencing issues with the service of one our AI suppliers, ElevenLabs. We will provide more details as soon as more information becomes available. Configuration changes to VoiceAgents using ElevenLabs as provider can not be processed at this time. Affected components VoiceAgents (Partial outage)
- resolved Oct 13, 2026, 02:39 PM UTC
Status: Resolved The issues at ElevenLabs, one of our AI providers, are resolved. All VoiceAgent functionality is stable again. Affected components VoiceAgents (Operational)