Clanwilliam Health Service Outage History

Clanwilliam Health Service is up right now

Pingoru has recorded 112 incidents for Clanwilliam Health Service: 112 in the last 12 months and 24 in the last 90 days.

Source: status.clanwilliam.health

112incidents recorded
112last 12 months
24last 90 days
6 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct8
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct9%
Pingoru began tracking Clanwilliam Health Service in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20261014 of 720 (2%)
May 20261014 of 744 (2%)
June 20261165 of 720 (9%)
July 202614295 of 744 (40%)
August 2026842 of 744 (6%)
September 202653 of 720 (0%)
October 2026855 of 592 (9%)

Incidents, newest first

Major July 7, 2026 Issues with some NZ Forms Attachment & Script Issue 5d 11h HealthLink Smart Form - ACC - All Woundcare (Total Care Health), HealthLink Smart Form - Hutt Valley District eReferrals, HealthLink Smart Form - Northland DHB eReferrals, HealthLink Smart Form - Veteran Affairs and 1 more

Started Jul 07, 2026, 11:19 PM UTC· resolved Jul 13, 2026, 10:29 AM UTC

  1. investigating Jul 07, 2026, 11:19 PM UTC

    NZ Customers are unable to attach the files/documents to the referrals and getting the scripts errors on some forms.

  2. investigating Jul 08, 2026, 11:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 13, 2026, 12:17 AM UTC

    The problem has been identified, and an update is scheduled for tonight (Monday 13th July) to fix the attachment & script issue

  4. resolved Jul 13, 2026, 10:29 AM UTC

    Incident resolved.

Read the full incident report →

Critical July 3, 2026 ACC Outage affecting Healthlink ACC45 form Submissions 2h 20m HealthLink Smart Form - New Injury Claim (ACC45)

Started Jul 03, 2026, 10:32 AM UTC· resolved Jul 03, 2026, 12:53 PM UTC

  1. investigating Jul 03, 2026, 10:32 AM UTC

    Customers are unable to submit Healthlink ACC45 form Submissions due to ACC Outage.

  2. investigating Jul 03, 2026, 12:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 03, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 1, 2026 Transport for NSW forms submission failure - Intermittent 35m HealthLink Smart Form - Transport for NSW

Started Jul 01, 2026, 01:14 AM UTC· resolved Jul 01, 2026, 01:50 AM UTC

  1. investigating Jul 01, 2026, 01:14 AM UTC

    Customers will encounter intermittent submission failures for Transport of NSW form

  2. monitoring Jul 01, 2026, 01:46 AM UTC

    We are seeing successful submissions now

  3. resolved Jul 01, 2026, 01:50 AM UTC

    The issue is now resolved.

Read the full incident report →

Major June 29, 2026 HealthSecure Digital Certificate download failure due to External System Unavailability 7d 20h HealthLink - Health Secure Digital Certificate Issuance (Digi Cert)

Started Jun 29, 2026, 04:01 AM UTC· resolved Jul 07, 2026, 12:45 AM UTC

  1. investigating Jun 29, 2026, 04:01 AM UTC

    Customers not able to download digital certificates since this morning.

  2. investigating Jul 01, 2026, 11:06 PM UTC

    We’re currently experiencing an issue preventing customers from downloading digital certificates. The problem appears to be caused by an outage with an external system provider. Our team is working with them to restore service as soon as possible.

  3. investigating Jul 07, 2026, 12:45 AM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 07, 2026, 12:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 16, 2026 Care Connect Submission Failure Due to External System Unavailability 2h 18m HealthLink Smart Form - CareConnect eReferrals

Started Jun 16, 2026, 11:07 PM UTC· resolved Jun 17, 2026, 01:25 AM UTC

  1. investigating Jun 16, 2026, 11:07 PM UTC

    Care Connect Submission are failing due to External System Unavailability

  2. resolved Jun 17, 2026, 01:25 AM UTC

    Incident resolved.

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Critical June 12, 2026 Electronic Special Authority Maintenance 10m HealthLink - Electronic Special Authority

Started Jun 12, 2026, 01:30 AM UTC· resolved Jun 12, 2026, 01:41 AM UTC

  1. investigating Jun 12, 2026, 01:30 AM UTC

    Customers will have issues submitting Electronic Special Authority claims.

  2. resolved Jun 12, 2026, 01:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 7, 2026 HealthLink Smart Form - Northland DHB eReferrals, HealthLink Smart Form - Northland Internal Referrals (not for in-patients), RMS Lite - Northland DHB — NDHB eReferrals and RMSLite Outage 7m HealthLink Smart Form - Northland Internal Referrals (not for in-patients), HealthLink Smart Form - Northland DHB eReferrals, RMS Lite - Northland DHB

Started Jun 07, 2026, 11:01 PM UTC· resolved Jun 07, 2026, 11:09 PM UTC

  1. investigating Jun 07, 2026, 11:01 PM UTC

    Customers are not able to Submit NDHB ereferrals and RMSLite

  2. investigating Jun 07, 2026, 11:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 07, 2026, 11:08 PM UTC

    Restated NDHB RMSLite Service. Can see the successful submissions for NDHB ereferrals.

  4. resolved Jun 07, 2026, 11:09 PM UTC

    Incident resolved.

Read the full incident report →

Critical June 5, 2026 SEV1 - Critical | HealthLink Smart Form - CareConnect eReferrals — CareConnect Submission Failures 5m HealthLink Smart Form - CareConnect eReferrals

Started Jun 05, 2026, 02:39 AM UTC· resolved Jun 05, 2026, 02:44 AM UTC

  1. investigating Jun 05, 2026, 02:39 AM UTC

    Customers are unable to submit Careconnect eReferrals

  2. resolved Jun 05, 2026, 02:44 AM UTC

    Submissions are back online. HealthAlliance confirmed Issue at their end.

Read the full incident report →

Critical June 2, 2026 SEV1 - Critical | Apps Automation Testing - Testing Incident Interface 2h 32m Apps Automation Testing

Started Jun 02, 2026, 09:35 PM UTC· resolved Jun 03, 2026, 12:07 AM UTC

  1. investigating Jun 02, 2026, 09:35 PM UTC

    Testing purpose only, please ignore

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Critical June 1, 2026 Healthlink API Directory Outage 3h 35m HealthLink API Directory

Started Jun 01, 2026, 10:34 PM UTC· resolved Jun 02, 2026, 02:09 AM UTC

  1. investigating Jun 01, 2026, 10:34 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 01, 2026, 11:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 02, 2026, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2026 Grampians Health eReferrals Submission Failures 3h 14m HealthLink Smart Form - Grampians Health

Started Jun 01, 2026, 09:16 AM UTC· resolved Jun 01, 2026, 12:30 PM UTC

  1. investigating Jun 01, 2026, 09:16 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 01, 2026, 07:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026 CareConnect - Radiology Referral Partial Outage 6h 58m HealthLink Smart Form - CareConnect eReferrals

Started May 21, 2026, 12:04 AM UTC· resolved May 21, 2026, 07:02 AM UTC

  1. identified May 21, 2026, 12:04 AM UTC

    This only affects CareConnect - Radiology Referral

  2. identified May 21, 2026, 12:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 21, 2026, 07:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2026, 07:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 19, 2026 Northland DHB eReferrals submission failures 2m

Started May 19, 2026, 02:30 AM UTC· resolved May 19, 2026, 02:32 AM UTC

  1. investigating May 19, 2026, 02:30 AM UTC

    Customers will have issues submitting Northland DHB eReferrals form

  2. resolved May 19, 2026, 02:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 18, 2026 Forms & Messaging Outage - Across NZ & AU 54m HealthLink Secure Messaging (NZ), HealthLink Secure Messaging (AU), HealthLink Smart Forms (NZ), HealthLink Smart Forms (AU) and 10 more

Started May 18, 2026, 05:48 AM UTC· resolved May 18, 2026, 06:43 AM UTC

  1. investigating May 18, 2026, 05:48 AM UTC

    Customer will be unable to send and receive messages and launch or submit forms.

  2. investigating May 18, 2026, 05:49 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 18, 2026, 06:35 AM UTC

    We are continuing to investigate this issue.

  4. monitoring May 18, 2026, 06:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 18, 2026, 06:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 16, 2026 Electronic Special Authority (ESA) Outage 18m HealthLink - Electronic Special Authority

Started May 16, 2026, 01:57 AM UTC· resolved May 16, 2026, 02:15 AM UTC

  1. investigating May 16, 2026, 01:57 AM UTC

    Customers won’t be able to submit Electronic Special Authority.

  2. resolved May 16, 2026, 02:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 6, 2026 NZ Female Pelvic Mesh Service (Southern hub) 1h 33m HealthLink Smart Form - NZ Female Pelvic Mesh Service (Southern hub)

Started May 06, 2026, 12:39 AM UTC· resolved May 06, 2026, 02:12 AM UTC

  1. investigating May 06, 2026, 12:39 AM UTC

    Customers will not be able to submit the form

  2. resolved May 06, 2026, 02:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026 Issues searching Organization in Care Select (New Zealand) 40m HealthLink Smart Form - Caseweaver Search Bar

Started Apr 22, 2026, 10:45 PM UTC· resolved Apr 22, 2026, 11:25 PM UTC

  1. investigating Apr 22, 2026, 10:45 PM UTC

    Issues searching Organization in Care Select (New Zealand)

  2. investigating Apr 22, 2026, 10:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 22, 2026, 11:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 22, 2026 Customers unable to login Healthlink Portal Australia 11m My HealthLink Portal (AU)

Started Apr 22, 2026, 04:28 AM UTC· resolved Apr 22, 2026, 04:40 AM UTC

  1. investigating Apr 22, 2026, 04:28 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 22, 2026, 04:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2026, 04:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 13, 2026 Intermittent Submission Failure- Healthlink Care Connect Referrals 1h 35m HealthLink Smart Form - CareConnect eReferrals

Started Apr 13, 2026, 09:08 AM UTC· resolved Apr 13, 2026, 10:43 AM UTC

  1. investigating Apr 13, 2026, 09:08 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 13, 2026, 10:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 9, 2026 Chris O'Brien Lifehouse Referrals Submissions Failure –

Started Apr 09, 2026, 11:00 PM UTC· resolved Apr 09, 2026, 11:00 PM UTC

  1. resolved Apr 13, 2026, 01:44 AM UTC

    Customers are unable to submit Chris O'Brien Lifehouse Referrals

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Major April 9, 2026 Issues with New Injury Claim (ACC45) HealthLink smart Form - Intermittent Failures 7h 34m HealthLink Smart Form - New Injury Claim (ACC45)

Started Apr 09, 2026, 08:38 PM UTC· resolved Apr 10, 2026, 04:12 AM UTC

  1. investigating Apr 09, 2026, 08:38 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 10, 2026, 04:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 31, 2026 Transport for NSW forms submission failure 19m HealthLink Smart Form - Transport for NSW

Started Mar 31, 2026, 06:14 AM UTC· resolved Mar 31, 2026, 06:33 AM UTC

  1. investigating Mar 31, 2026, 06:14 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 31, 2026, 06:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026 CareConnect Submissions Failure 56m HealthLink Smart Form - CareConnect eReferrals

Started Mar 26, 2026, 08:22 PM UTC· resolved Mar 26, 2026, 09:19 PM UTC

  1. investigating Mar 26, 2026, 08:22 PM UTC

    Customers will have issues submitting CareConnect forms

  2. resolved Mar 26, 2026, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 24, 2026 Issues with New Injury Claim (ACC45) HealthLink smart Form 21m HealthLink Smart Form - New Injury Claim (ACC45)

Started Mar 24, 2026, 11:24 PM UTC· resolved Mar 24, 2026, 11:46 PM UTC

  1. investigating Mar 24, 2026, 11:24 PM UTC

    Users experiencing issues with New Injury Claim (ACC45) HealthLink smart Form

  2. investigating Mar 24, 2026, 11:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 24, 2026, 11:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2026, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 24, 2026 Healthlink Portal New Zealand Outage 8m My HealthLink Portal (NZ)

Started Feb 24, 2026, 11:26 PM UTC· resolved Feb 24, 2026, 11:35 PM UTC

  1. investigating Feb 24, 2026, 11:26 PM UTC

    Customers will experience issues using New Zealand Healthlink portal [View Incident at: https://healthlink.atlassian.net/browse/ITSM-4444]

  2. monitoring Feb 24, 2026, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →