CitaPro Outage History
CitaPro is up right nowPingoru has recorded 3 incidents for CitaPro: 3 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor September 3, 2026 Temporary Service Interruption 10m Citapro apps (Citapro Api)
Started Sep 03, 2026, 04:26 PM UTC· resolved Sep 03, 2026, 04:36 PM UTC
- investigating Sep 03, 2026, 04:26 PM UTC
We’re having some trouble with Citapro API. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
- resolved Sep 03, 2026, 04:36 PM UTC
We’re back! Citapro Api should be up and running. Thanks for bearing with us.
Minor December 8, 2025 High Traffic Causing Temporary Degradation 57m Citapro apps (Citapro Api)
Started Dec 08, 2025, 09:40 PM UTC· resolved Dec 08, 2025, 10:37 PM UTC
- investigating Dec 08, 2025, 09:40 PM UTC
We are currently investigating a performance issue affecting our web platform. Some users may experience slow loading times or timeouts when accessing certain parts of the application. Our team has detected unusually high traffic levels that may be impacting the stability of our services. We are actively analyzing the situation and working to restore full performance as soon as possible. We’ll provide updates as soon as more information becomes available.
- resolved Dec 08, 2025, 10:37 PM UTC
The earlier performance degradation has been fully resolved. Our systems experienced a temporary slowdown due to an unexpected spike in user activity, which caused timeouts for some users. Our engineering team scaled the infrastructure and optimized the affected services, restoring normal performance. 🔍 Preventive Actions Increased system capacity and auto-scaling limits. Improved real-time monitoring for traffic surges. Continued performance tuning as our user base grows. We apologize for the inconvenience and appreciate your understanding.
- resolved Dec 08, 2025, 10:37 PM UTC
The earlier performance degradation has been fully resolved. Our systems experienced a temporary slowdown due to an unexpected spike in user activity, which caused timeouts for some users. Our engineering team scaled the infrastructure and optimized the affected services, restoring normal performance. 🔍 Preventive Actions Increased system capacity and auto-scaling limits. Improved real-time monitoring for traffic surges. Continued performance tuning as our user base grows. We apologize for the inconvenience and appreciate your understanding.
Minor November 6, 2025 Temporary Service Interruption (Redis) 1h 41m Citapro apps (Citapro Api), Citapro apps (Citapro workers)
Started Nov 06, 2025, 06:35 PM UTC· resolved Nov 06, 2025, 08:16 PM UTC
- investigating Nov 06, 2025, 06:35 PM UTC
We are currently investigating an issue affecting our Redis service, which is causing errors when saving or updating appointments, services, and other operations that rely on queued events. Our engineering team has identified that the problem is related to Redis connection failures and is actively working to restore normal functionality. Some users may experience intermittent errors or temporary unavailability when performing actions that interact with the queue system. We’ll share updates as soon as we have more information.
- resolved Nov 06, 2025, 08:16 PM UTC
Earlier today, we experienced an issue in our infrastructure that affected Redis, which handles queued events in CitaPro. As a result, some users encountered errors when creating or updating appointments, services, or performing other actions that rely on our event queue system. The incident was caused by a connection failure with Redis, which temporarily prevented proper processing of these operations. Our technical team identified and resolved the issue within approximately 20 minutes, fully restoring system stability. 🔍 Corrective and Preventive Actions Implemented additional proactive monitoring for Redis to detect connection drops or service disruptions in real time. Adjusted automatic reconnection and early-warning alerts to prevent similar interruptions. Evaluating redundancy improvements in the cache and queue layers to ensure higher availability. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Our team remains fully committed to providing a reliable and high-performance service for all CitaPro customers.
- investigating Nov 06, 2025, 08:16 PM UTC
Earlier today, we experienced an issue in our infrastructure that affected Redis, which handles queued events in CitaPro. As a result, some users encountered errors when creating or updating appointments, services, or performing other actions that rely on our event queue system. The incident was caused by a connection failure with Redis, which temporarily prevented proper processing of these operations. Our technical team identified and resolved the issue within approximately 20 minutes, fully restoring system stability. 🔍 Corrective and Preventive Actions Implemented additional proactive monitoring for Redis to detect connection drops or service disruptions in real time. Adjusted automatic reconnection and early-warning alerts to prevent similar interruptions. Evaluating redundancy improvements in the cache and queue layers to ensure higher availability. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Our team remains fully committed to providing a reliable and high-performance service for all CitaPro customers.