Cisco Umbrella Outage History
Cisco Umbrella is up right nowPingoru has recorded 102 incidents for Cisco Umbrella: 102 in the last 12 months and 26 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 13 of 720 (2%) |
| May 2026 | 6 | 71 of 744 (10%) |
| June 2026 | 10 | 23 of 720 (3%) |
| July 2026 | 12 | 43 of 744 (6%) |
| August 2026 | 10 | 128 of 744 (17%) |
| September 2026 | 3 | 6 of 720 (1%) |
| October 2026 | 11 | 203 of 592 (34%) |
Incidents, newest first
Critical December 12, 2025 Connection failures to Stockholm headend using VPN 1h 11m IPsec Tunnel Head-End, Remote Access (Client)
Started Dec 12, 2025, 10:18 AM UTC· resolved Dec 12, 2025, 11:30 AM UTC
- investigating Dec 12, 2025, 10:18 AM UTC
Users are unable to connect to Stockholm - STO1.EDC headend using VPN. Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.
- resolved Dec 12, 2025, 11:30 AM UTC
The issue affecting connection in STO1.EDC has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Minor December 11, 2025 [Secure Connect] Meraki SD-WAN Head-End - Connectivity issues for some tunnels 1h 23m Meraki SD-WAN Head-End
Started Dec 11, 2025, 04:26 AM UTC· resolved Dec 11, 2025, 05:49 AM UTC
- investigating Dec 11, 2025, 04:26 AM UTC
Some customers may experience connectivity issues with their tunnels in FRA1.EDC; the tunnels may appear to be connected, but traffic may not be able to be sent/received over the tunnel. Our engineers are currently working to identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.
- resolved Dec 11, 2025, 05:49 AM UTC
The issue affecting Meraki SD-WAN Head-End in FRA1 has been resolved as of 2025-12-11 05:06 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Minor December 10, 2025 Tunnel-based Connectivity Degraded in few Data Centers. 4h 20m Cloud Delivered Firewall, Cloud Delivered Firewall, Cloud Delivered Firewall, Cloud Delivered Firewall
Started Dec 10, 2025, 11:19 AM UTC· resolved Dec 10, 2025, 03:39 PM UTC
- investigating Dec 10, 2025, 11:19 AM UTC
We are investigating an issue affecting tunnel connectivity for few Data Centers listed below: Singapore Atlanta Tokyo Paris Denver Ashburn New York Dallas Mexico City Chicago Madrid London Stockholm Customers may experience dropped or blackholed traffic, or see tunnels appear as down in dashboards. Our team is working to restore full connectivity as quickly as possible.
- investigating Dec 10, 2025, 11:32 AM UTC
We are continuing to investigate this issue.
- investigating Dec 10, 2025, 01:10 PM UTC
We are investigating an issue affecting tunnel connectivity.We will provide further updates as more information becomes available.
- identified Dec 10, 2025, 02:33 PM UTC
We have identified that a small number of servers have been impacted by the ongoing tunnel connectivity issue, while the majority of servers continue to operate normally. Our engineering team has initiated the mitigation process to fully resolve the issue. We will provide another update once the mitigation process is complete. Thank you for your continued patience as we work to restore full service.
- resolved Dec 10, 2025, 03:39 PM UTC
An issue was identified and resolved by our engineering team as of 15:30 UTC today. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Minor December 8, 2025 Secure Connect Frankfurt Services – Failover London 13h 4m Meraki SD-WAN Head-End, Remote Access (Client)
Started Dec 08, 2025, 05:20 PM UTC· resolved Dec 09, 2025, 06:25 AM UTC
- identified Dec 08, 2025, 05:20 PM UTC
We have identified a management plane issue at the Frankfurt Data Center and we are failing over Secure Connect users to London Data Center. Will provide updates as soon as more information becomes available. Thank you for your understanding and cooperation.
- identified Dec 08, 2025, 05:59 PM UTC
We also identified that Secure Connect Remote Client Services got affected by the issue, customer will be redirected to the closest Data Center.
- identified Dec 08, 2025, 08:10 PM UTC
Meraki SD-WAN users are redirected to the London Data Center, and Secure Connect Remote Client Services will be redirected to the closest available data center to ensure service continuity. The team is actively working to resolve the issue and bring the Frankfurt data center back into rotation. We appreciate your patience and understanding during this process. Further updates will be provided as they become available. Thank you for your continued cooperation.
- resolved Dec 09, 2025, 06:25 AM UTC
The Frankfurt data center has been brought back into rotation, and all Secure Connect services have been restored there. We appreciate your patience and understanding during this process. Thank you for your continued cooperation, this incident has now been resolved.
Major December 6, 2025 Dashboard Access Issue: 500 Error After Login 39m API, Dashboard
Started Dec 06, 2025, 02:45 AM UTC· resolved Dec 06, 2025, 03:25 AM UTC
- investigating Dec 06, 2025, 02:45 AM UTC
We are currently investigating an issue where users are seeing a "500 Internal Server Error" when attempting to access the dashboard. We will provide updates as soon as more information is available.
- identified Dec 06, 2025, 03:01 AM UTC
We have identified the cause of the issue resulting in the "500 Internal Server Error" on the dashboard after login. This issue also extends to related APIs, which may be unavailable at this time. Our Engineering team is actively working to restore service for both the dashboard and affected APIs. We will provide another update in 30 minutes. Thank you for your continued patience.
- resolved Dec 06, 2025, 03:25 AM UTC
We are pleased to report that the issue causing the "500 Internal Server Error" on the dashboard and related APIs has been resolved. All affected services have been restored and are now operating normally. Thank you for your patience while we worked to resolve this issue. If you continue to experience any problems, please contact support.
Notice December 3, 2025 Issues with a particular IDP provider 1h 37m Dashboard
Started Dec 03, 2025, 03:45 PM UTC· resolved Dec 03, 2025, 05:22 PM UTC
- monitoring Dec 03, 2025, 03:45 PM UTC
If you are having problems logging in, we recommend retrying the authentication process and please contact your Identity Provider (IDP) provider. We have identified authentication issues related to the use of one particular (IDP). We will continue to monitor the issue.
- monitoring Dec 03, 2025, 04:19 PM UTC
We are continuing to monitor the issue.
- monitoring Dec 03, 2025, 04:55 PM UTC
We are continuing to monitor the issue.
- resolved Dec 03, 2025, 05:22 PM UTC
This incident has been resolved.
Minor December 2, 2025 Delay in File Scanning Inspection 27m SWG, SWG, SWG, SWG and 1 more
Started Dec 02, 2025, 11:00 AM UTC· resolved Dec 02, 2025, 11:27 AM UTC
- investigating Dec 02, 2025, 11:00 AM UTC
We are investigating an issue affecting File Inspection services in various Data centers. Customers may experience delays in file analysis, missing inspection logs, or partial visibility in the dashboard. Our engineering teams are actively working to identify the root cause and restore normal processing. We will provide updates as new information becomes available.
- resolved Dec 02, 2025, 11:27 AM UTC
The issue affecting File scanning has now been resolved as of 11:09 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Minor November 29, 2025 Intermittent latency increase on some DNS resolution requests 2h 9m DNS
Started Nov 29, 2025, 08:00 AM UTC· resolved Nov 29, 2025, 10:09 AM UTC
- investigating Nov 29, 2025, 08:00 AM UTC
We are currently investigating an issue involving an intermittent latency increase on some DNS resolution requests.
- resolved Nov 29, 2025, 10:09 AM UTC
The incident has been resolved as of approximately 2025-11-29 09:33 UTC.
Minor November 27, 2025 Secondary Protective DNS (PDNS) IP Address not reachable 1h 44m DNS
Started Nov 27, 2025, 10:59 PM UTC· resolved Nov 28, 2025, 12:44 AM UTC
- identified Nov 27, 2025, 10:59 PM UTC
We are currently investigating an issue with the secondary Protective DNS (PDNS) IP Address (204.194.234.200) not being reachable from the public internet. The primary IP Address (204.194.232.200) remains operational. Only customers using this specific IP Address may be impacted in the event that they are unable to reach the primary IP Address.
- monitoring Nov 27, 2025, 11:51 PM UTC
A fix has been implemented and we are monitoring the results. The issue should be resolved for most (but not all) customers.
- resolved Nov 28, 2025, 12:44 AM UTC
This incident has been resolved.
Minor November 18, 2025 Potential incident with Meraki SD-WAN Head-End in Denver 14m Meraki SD-WAN Head-End
Started Nov 18, 2025, 10:50 PM UTC· resolved Nov 18, 2025, 11:05 PM UTC
- investigating Nov 18, 2025, 10:50 PM UTC
We are currently investigating a potential incident in the Denver Data Centre. Some customers may not be able to access public internet resources via Denver, but services should have failed over to Dallas.
- identified Nov 18, 2025, 10:59 PM UTC
The issue has been identified, and our engineers are working on the resolution. Some tunnels in Denver may be interrupted during this process, but any services that failed over to Dallas would not be interrupted.
- resolved Nov 18, 2025, 11:05 PM UTC
This incident has been resolved.
Notice November 18, 2025 Remote Access (Client) Traffic Interruption – London on November 18th 3h 52m
Started Nov 18, 2025, 06:07 PM UTC· resolved Nov 18, 2025, 10:00 PM UTC
- resolved Nov 18, 2025, 06:07 PM UTC
Remote Access (Clients) may have experienced a a brief 15-minute traffic interruption during this period at the London data center. Timeframe: London: 16:00 UTC – 16:35 UTC, November 18th, 2025 We apologize for any inconvenience this may have caused and appreciate your understanding.
Notice November 18, 2025 Remote Access (Client) Traffic Interruption – Frankfurt on November 18th 2h 24m
Started Nov 18, 2025, 06:05 PM UTC· resolved Nov 18, 2025, 08:30 PM UTC
- resolved Nov 18, 2025, 06:05 PM UTC
Remote Access (Clients) may have experienced a a brief 15-minute traffic interruption during this period at the Frankfurt data center. Timeframe: Frankfurt: 14:45 UTC – 15:35 UTC, November 18th, 2025 We apologize for any inconvenience this may have caused and appreciate your understanding.
Minor November 14, 2025 Secure Connect - NRT2 - Notification 1d 19h Remote Access (Client)
Started Nov 14, 2025, 11:07 PM UTC· resolved Nov 16, 2025, 07:07 PM UTC
- monitoring Nov 14, 2025, 11:07 PM UTC
An issue was identified affecting Remote Access Client Services. Impact Customers will be redirected to the nearest Data Center for Remote Access Client Services.
- resolved Nov 16, 2025, 07:07 PM UTC
The issue has been resolved, and NRT2 is now successfully receiving connections for Remote Access Client Services.
Minor November 14, 2025 Secure Connect Frankfurt – Service Degradation 4h 24m Remote Access (Client)
Started Nov 14, 2025, 11:01 AM UTC· resolved Nov 14, 2025, 03:26 PM UTC
- investigating Nov 14, 2025, 11:01 AM UTC
We are currently investigating an issue affecting the Frankfurt Secure Connect Data Centers. Customers connecting through the anycast FQDN (e.g., xxxx.sc.ciscoplus.com) and being routed to Frankfurt may experience service disruption. As a temporary workaround, we recommend connecting using the data-center–specific FQDN, which can be found in your Umbrella/Secure Connect dashboard. For example, to connect to Amsterdam, you may use: xxxx.ams1.sc.ciscoplus.com. Please note that not all customers are provisioned for every data center, so ensure the FQDN is listed in your dashboard before switching. We will provide further updates as more information becomes available.
- resolved Nov 14, 2025, 03:26 PM UTC
The incident has been successfully mitigated as of 15:20 UTC, following the identification and resolution of the issue by our engineering team.
Minor November 11, 2025 SAML failures in multiple DCs 44m SWG
Started Nov 11, 2025, 12:55 PM UTC· resolved Nov 11, 2025, 01:39 PM UTC
- investigating Nov 11, 2025, 12:55 PM UTC
We are currently investigating a potential issue affecting SAML failures across multiple data centers. As a result, user-based policies may not function as expected. Our engineers are actively working to assess the impact, identify the root cause, and implement a resolution. Further updates and additional details will be shared as new information becomes available.
- resolved Nov 11, 2025, 01:39 PM UTC
At 13:34 UTC, we identified that the issue affected only monitors and internal communications. The root cause was traced to an internal change, which has since been reverted. No customer impact is expected. We apologize for any inconvenience caused and thank you for your patience.
Minor November 11, 2025 Brief service degradation to SWG service in Atlanta DC – SWG
Started Nov 11, 2025, 02:46 AM UTC· resolved Nov 11, 2025, 02:46 AM UTC
- resolved Nov 11, 2025, 02:46 AM UTC
Starting from 2025/11/11 1:30 UTC, we noticed some service degradation in Atlanta DC which might cause some interruption to some of our SWG services there. The root cause of which however, has been quickly identified and resolved, all services should have been restored by 2:05 UTC.
Minor November 10, 2025 Degradation in User Identity Policy enforcement in Sydney 19s SWG
Started Nov 10, 2025, 11:51 PM UTC· resolved Nov 10, 2025, 11:51 PM UTC
- monitoring Nov 10, 2025, 11:51 PM UTC
User Identity Policies would not have been enforced for some new sessions created in Sydney during the incident window (2025-11-10, 22:28 - 23:19 UTC). Existing sessions would have been unaffected.
- resolved Nov 10, 2025, 11:51 PM UTC
This incident has been resolved.
Minor November 7, 2025 Connectivity Disruptions Impacting Customers in Prague Data Center 22m Cloud Delivered Firewall
Started Nov 07, 2025, 11:28 PM UTC· resolved Nov 07, 2025, 11:51 PM UTC
- investigating Nov 07, 2025, 11:28 PM UTC
Our team has identified connectivity issues affecting customers connecting to our Data Centers in Prague starting at 22:20 UTC. Traffic is currently being routed through the redundant hub. Our team is currently investigating.
- resolved Nov 07, 2025, 11:51 PM UTC
The issue affecting connectivity inPrague has been resolved as of 23:47 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Minor November 7, 2025 Secure Connect Remote Access VPN Clients - Connectivity Disruptions Impacting Customers in London Data Center 7h 29m Remote Access (Client)
Started Nov 07, 2025, 02:15 PM UTC· resolved Nov 07, 2025, 09:45 PM UTC
- investigating Nov 07, 2025, 02:15 PM UTC
Our team identified connectivity issues affecting some customers connecting to our Data Centers in London starting 11:45 UTC. Also Frankfurt has shown connectivities issues stating at 9:15 UTC. Our team is currently investigating.
- investigating Nov 07, 2025, 03:21 PM UTC
While the team is investigating the issue, we are redirecting all the new connections to the nearest Data Center outside of London.
- investigating Nov 07, 2025, 03:44 PM UTC
Issue is resolved in Frankfurt at 09:34 UTC. Engineering team is currently working to fix the instability in London Data Center.
- investigating Nov 07, 2025, 05:14 PM UTC
Our team continues to actively investigate the connectivity issues affecting some customers in the London Data Center. If you are still experiencing connection problems, we recommend disconnecting and reconnecting your client, which should help reestablish your connection to the next nearest unaffected Data Center. We will provide further updates as soon as more information becomes available.
- identified Nov 07, 2025, 07:06 PM UTC
We have identified the root cause of the connectivity issues affecting the London Data Center (LON DC). To address this, we will be temporarily removing connectivity to LON DC for Secure Connect Remote Access VPN Clients starting at 19:30 UTC. As part of this change, all Remote Access VPN Clients currently connected to LON will be disconnected. Remote Access VPN Clients will not automatically reconnect; users will need to manually click the connect button in their client to re-establish their VPN connection to another available Data Center. If users are currently connected to the LON DC, users may see the following message: “The secure gateway has terminated the VPN connection. The following message was received from the secure gateway: Administrator Reset.” London Data Center will be unavailable for approximately 1 hour while we complete this work. We will provide an update once service is restored.
- identified Nov 07, 2025, 07:48 PM UTC
The planned activity to temporarily remove connectivity for Secure Connect Remote Access VPN Clients to the London Data Center (LON DC) has begun as scheduled at 19:30 UTC. All Remote Access VPN Clients currently connected to LON are being disconnected. Please note that the duration for this work will be longer than the previously estimated 1 hour. Users will need to manually reconnect to another available Data Center. We will provide an update at 23:00 UTC or whenever new information becomes available and will notify you once the maintenance is complete and service in the LON DC is restored.
- resolved Nov 07, 2025, 09:45 PM UTC
Services for Secure Connect Remote Access VPN Clients in the London Data Center (LON DC) have been restored. If you wish to connect to LON, please manually disconnect your Remote Access VPN Client connection and then reconnect to LON. We appreciate your patience while this work was completed. Please be advised that there is other scheduled maintenance in progress in LON. For more details, visit https://status.umbrella.cisco.com/incidents/b0385w2jrxj7
Minor November 4, 2025 RBI degradation in Stockholm 3h 22m Remote Browser Isolation
Started Nov 04, 2025, 11:33 AM UTC· resolved Nov 04, 2025, 02:55 PM UTC
- investigating Nov 04, 2025, 11:33 AM UTC
We are aware of an issue intermittently affecting remote browser isolation in our Stockholm data centre. Users may see Remote Browser Isolation fail open until the issue is mitigated. We will provide an update when the issue is mitigated.
- resolved Nov 04, 2025, 02:55 PM UTC
The instability affecting RBI in Stockholm has been resolved as of 12:50 UTC. All services are now fully operational. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor November 4, 2025 Instability at Sao Paulo Data Centre 9h 5m Data Center, Firewall, IPsec Tunnel Head-End, Meraki SD-WAN Head-End
Started Nov 04, 2025, 02:42 AM UTC· resolved Nov 04, 2025, 11:48 AM UTC
- identified Nov 04, 2025, 02:42 AM UTC
We have identified issues with some of our ISPs that are causing instability at the Sao Paulo Data Centre. Our engineering team is actively engaged and working to resolve these issues as quickly as possible. We will provide further updates as more information becomes available.
- identified Nov 04, 2025, 04:29 AM UTC
To mitigate any potential customer-facing impacts, the following Services have been taken Out Of Rotation in Sao Paulo: Firewall, IPsec Tunnel Head-End, Meraki SD-WAN Head-End. These Services are still operating out of the Rio de Janeiro Data Centre (failover from Sao Paulo). Services in Sao Paulo will be brought Back In Rotation once the underlying issues have been resolved.
- resolved Nov 04, 2025, 11:48 AM UTC
The São Paulo data center has been brought Back in Rotation (BIR) for the following services: Firewall , IPsec Tunnel Head-End, Meraki SD-WAN Head-End All impacted services are now fully operational.Thank you for your patience while we worked to restore service. If you continue to experience any issues, please contact our Support team.
Minor November 3, 2025 Instability at São Paulo Data Center 36m Data Center, IPsec Tunnel Head-End
Started Nov 03, 2025, 08:48 PM UTC· resolved Nov 03, 2025, 09:24 PM UTC
- investigating Nov 03, 2025, 08:48 PM UTC
We have identified issues with some of our ISPs that are causing instability at the São Paulo Data Center. Our engineering team is actively engaged and working diligently to resolve these issues as quickly as possible. We will provide further updates as more information becomes available.
- resolved Nov 03, 2025, 09:24 PM UTC
Two service disruptions were identified as follows: First event: 20:17 to 20:22 UTC Second event: 20:27 to 20:41 UTC The issue has been resolved. Our team will continue to monitor the data center to ensure stability and prevent recurrence.
Major October 31, 2025 We are investigating and issue with tunnel headends in Johannesburg 1h 53m Cloud Delivered Firewall, IPsec Tunnel Head-End
Started Oct 31, 2025, 11:14 PM UTC· resolved Nov 01, 2025, 01:07 AM UTC
- investigating Oct 31, 2025, 11:14 PM UTC
We are currently aware of an issue affecting tunnel headends in Johannesburg. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
- investigating Oct 31, 2025, 11:49 PM UTC
We have identified an issue with Cloud Onramp in Johannesburg and are working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
- monitoring Nov 01, 2025, 12:57 AM UTC
We have implemented a fix for the issue affecting Cloud Onramp tunnel headends in Johannesburg, and services are recovering. We are closely monitoring the situation to ensure full restoration. Thank you for your patience as we continue to observe system stability. Further updates will be provided as needed.
- resolved Nov 01, 2025, 01:07 AM UTC
The issue affecting Cloud Onramp in Johannesburg has been resolved. All impacted services are now fully operational. Thank you for your patience while we worked to restore service. If you continue to experience any issues, please contact our support team. This is the final update.
Minor October 31, 2025 Issue affecting the establishment of new tunnels 1h 8m Cloud Delivered Firewall, IPsec Tunnel Head-End, IPsec Tunnel Head-End, IPsec Tunnel Head-End and 3 more
Started Oct 31, 2025, 09:42 PM UTC· resolved Oct 31, 2025, 10:50 PM UTC
- investigating Oct 31, 2025, 09:42 PM UTC
We are currently aware of an issue affecting the establishment of new tunnels. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
- identified Oct 31, 2025, 10:23 PM UTC
We have identified the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
- monitoring Oct 31, 2025, 10:30 PM UTC
We are seeing signs of service restoration and successful establishment of new tunnels. Our team continues to closely monitor the situation to ensure full recovery. We appreciate your patience and will provide a final update once the issue is fully resolved
- resolved Oct 31, 2025, 10:50 PM UTC
We have resolved the issue with tunnel creation. Thank you for your patience. This is the final update.
Critical October 31, 2025 Issue identified worldwide affecting components in Umbrella and Cisco Secure Connect. 2h 59m API, App Control, App Control, App Control and 99 more
Started Oct 31, 2025, 03:04 PM UTC· resolved Oct 31, 2025, 06:04 PM UTC
- investigating Oct 31, 2025, 02:32 PM UTC
Our engineers have identified issues affecting some components in Umbrella and Cisco Secure Connect worldwide. Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available. Impact Expected: Connectivity is impacted
- investigating Oct 31, 2025, 02:40 PM UTC
We are continuing to investigate this issue.
- investigating Oct 31, 2025, 02:52 PM UTC
We are continuing to investigate the root cause
- identified Oct 31, 2025, 03:04 PM UTC
Issue has been identified. Engineering is working to quickly fix the issue.
- identified Oct 31, 2025, 03:50 PM UTC
Some regions and services are in the process of recovering. The engineering team is diligently working to fully resolve the ongoing issues. We appreciate your patience and will continue to provide updates as progress is made.
- identified Oct 31, 2025, 04:15 PM UTC
Regions and services are continuing to recover. As they come online we will add them to the recovered list. The engineering team is continuing to work to on full recovery across sites. Umbrella Recovered Sites: Miami Osaka Stockholm Customers using the recovered sites should disconnect and reconnect to reestablish connectivity. We appreciate your patience and will continue to provide updates as progress is made.
- identified Oct 31, 2025, 04:37 PM UTC
Regions and services are continuing to recover. As they come online we will add them to the recovered list. The engineering team is continuing to work to on full recovery across sites. Umbrella Recovered Sites: Amsterdam Atlanta Copenhagen Marseilles Miami New York City Osaka Paris Reston Rio de Janeiro Singapore Stockholm Sydney Vancouver Customers using the recovered sites should disconnect and reconnect to reestablish connectivity. We appreciate your patience and will continue to provide updates as progress is made.
- identified Oct 31, 2025, 05:08 PM UTC
The majority of regions and services have recovered. The engineering team is continuing to work to on full recovery across sites. Umbrella Sites in Recovery: Mexico Johannesburg Cisco+ Secure Connect recovery is in progress. Customers using the recovered sites should disconnect and reconnect to reestablish connectivity. We appreciate your patience and will continue to provide updates as progress is made.
- identified Oct 31, 2025, 05:34 PM UTC
The majority of regions and services have recovered. The engineering team is continuing to work to on full recovery across sites. Umbrella Sites in Recovery: Mexico Miami Johannesburg Cisco+ Secure Connect is fully recovered. Customers using the recovered sites should disconnect and reconnect to reestablish connectivity. We appreciate your patience and will continue to provide updates as progress is made.
- identified Oct 31, 2025, 05:35 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 31, 2025, 06:04 PM UTC
All services and sites have recovered. Please contact support if you are experiencing any issue. Thank you for your patience. This is the final update.