Cisco Umbrella Outage History

Started Jul 24, 2026, 11:39 AM UTC· resolved Jul 24, 2026, 01:06 PM UTC

1. investigating Jul 24, 2026, 11:39 AM UTC

   We are currently investigating a critical issue affecting network infrastructure services globally. Customers may experience connectivity or access issues during this period. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We are coordinating across all relevant teams to ensure a swift resolution. Updates and additional details will be provided as new information becomes available. Thank you for your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

2. investigating Jul 24, 2026, 12:19 PM UTC

   We continue to investigate the global network infrastructure issue. Our infrastructure provider is working on stabilizing their systems, and we are monitoring the situation closely. We are seeing intermittent recovery attempts, and service may be unstable during this time. Our teams remain engaged with our infrastructure provider and are working toward full service restoration. We will provide another update if there is significant progress. Thank you for your continued patience.

3. investigating Jul 24, 2026, 01:05 PM UTC

   The network infrastructure issue affecting Cisco Umbrella and Cisco Secure Connect services globally has been resolved as of 13:03 UTC. All services are now healthy and operating normally. Customers should experience full connectivity and access across all regions. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

4. resolved Jul 24, 2026, 01:06 PM UTC

   This incident has been resolved.

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Started Jul 21, 2026, 10:08 PM UTC· resolved Jul 21, 2026, 11:04 PM UTC

1. investigating Jul 21, 2026, 10:08 PM UTC

   We are investigating reports of certificate errors affecting some Cisco Umbrella customers using HTTPS inspection in the Los Angeles and Miami regions. Affected customers may experience certificate warnings or errors when accessing certain websites or applications inspected by Cisco Umbrella. Our engineering teams are actively investigating and gathering additional diagnostic information. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

2. resolved Jul 21, 2026, 11:04 PM UTC

   This issue has been resolved. Cisco Umbrella customers using HTTPS inspection in the Los Angeles and Miami regions should no longer experience certificate warnings or errors when accessing websites or applications inspected by Cisco Umbrella. Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.

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Started Jul 20, 2026, 11:41 PM UTC· resolved Jul 21, 2026, 12:37 AM UTC

1. investigating Jul 20, 2026, 11:41 PM UTC

   We are investigating an issue where some links on the Umbrella Overview dashboard page may not direct customers to the expected Activity page. A fix is currently in progress. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

2. resolved Jul 21, 2026, 12:37 AM UTC

   This issue has been resolved. Metric links on the Umbrella Overview dashboard page are now directing customers to the expected Activity page. Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.

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Started Jul 15, 2026, 03:32 PM UTC· resolved Jul 15, 2026, 06:09 PM UTC

1. identified Jul 15, 2026, 03:32 PM UTC

   Customers may experience issues with policy processing for ZTA traffic, ZTNA enrollment, policy updates, and configuration changes, which could result in issues accessing Private Resources. New policy creation, new user connections, and management operations may also be affected. Existing configurations remain in place, and ongoing traffic processing is not expected to be impacted unless it requires the affected policy processing.

2. identified Jul 15, 2026, 03:46 PM UTC

   In addition to the previously communicated impact, customers using SCIM provisioning from Microsoft Entra ID (Azure AD), Okta, or Duo may experience failures synchronizing users and groups to Umbrella. As a result, new users, group membership changes, and identity updates will not be reflected until synchronization is restored. Existing policies and traffic enforcement for previously synchronized identities are not expected to be affected.

3. monitoring Jul 15, 2026, 05:54 PM UTC

   Mitigation actions have been completed, and the affected Umbrella services are recovering. Policy processing, policy updates, configuration changes, SCIM provisioning, DLP policy propagation, and DLP reporting event processing are returning to normal operation. We are continuing to monitor service stability to ensure a full recovery.

4. resolved Jul 15, 2026, 06:09 PM UTC

   Mitigation actions have been completed, and Umbrella services are operating normally. We're Here to Help If you have any questions or need assistance, please contact our support team.

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Started Jul 15, 2026, 09:11 AM UTC· resolved Jul 15, 2026, 02:37 PM UTC

1. investigating Jul 15, 2026, 09:11 AM UTC

   We are investigating a potential issue with Identity service affecting customers connecting globally. External customers may experiencing intermittent failures when calling the api.umbrella.com endpoint, impacting firewall and remote access VPN SSE rule creation Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

2. investigating Jul 15, 2026, 10:55 AM UTC

   The issue may impact policy processing for ZTA traffic, which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.

3. monitoring Jul 15, 2026, 12:47 PM UTC

   Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.

4. resolved Jul 15, 2026, 02:37 PM UTC

   The mitigation has been successfully completed across all regions, and the affected Identity service is operating normally. Policy processing for ZTA traffic, ZTNA enrollment, new policy creation, and new user connections have been restored. Existing configurations and ongoing data traffic remain unaffected. We appreciate your patience while we worked to resolve this issue.

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Started Jul 10, 2026, 11:21 PM UTC· resolved Jul 11, 2026, 10:32 AM UTC

1. investigating Jul 10, 2026, 11:21 PM UTC

   We are investigating an issue affecting Secure Web Gateway traffic for customers routed through the Mexico region. Customers may experience intermittent 504 timeout errors when using Umbrella Secure Web Gateway services in this region. Our engineering teams are actively investigating and working with the carrier providers to mitigate the impact and restore normal service. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

2. investigating Jul 10, 2026, 11:36 PM UTC

   We are continuing to investigate the issue.

3. identified Jul 10, 2026, 11:42 PM UTC

   We are taking the MEX1 EDC site in Mexico out of rotation due to ongoing issues impacting anycast services, including DNS and Secure Web Gateway. This action is expected to mitigate most customer impact for traffic routed through this location. Some users may experience geo-blocking when accessing location-sensitive websites, including certain banking or government websites. Our engineering teams continue to monitor the service and work with carrier providers to restore normal resiliency. Updates and additional details will be provided as new information becomes available.

4. identified Jul 11, 2026, 02:27 AM UTC

   We have identified that the connectivity issues affecting the Mexico region are due to a fiber cut in the area. To ensure service stability, we have temporarily adjusted our traffic routing for this location. While this action minimizes the impact for most users, some may still experience intermittent access issues when visiting certain location-sensitive websites. Our team is working to repair the connection and restore full service as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Umbrella experience.

5. resolved Jul 11, 2026, 10:32 AM UTC

   The connectivity issues affecting the Mexico region have been resolved. The data center was brought back into rotation at 10:20 UTC, and all services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to improve your Cisco Umbrella experience.

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Started Jul 08, 2026, 07:09 PM UTC· resolved Jul 09, 2026, 02:13 AM UTC

1. investigating Jul 08, 2026, 07:09 PM UTC

   We are currently investigating intermittent issues affecting the dashboard component. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

2. monitoring Jul 08, 2026, 11:04 PM UTC

   We have identified a spike contributing to the intermittent issue affecting dashboard component loading and related service access. Investigation is still underway, including enhanced monitoring and increased debug logging to capture additional details if the issue recurs. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

3. resolved Jul 09, 2026, 02:13 AM UTC

   The issue affecting dashboard component has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

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Started Jul 08, 2026, 04:32 PM UTC· resolved Jul 08, 2026, 04:55 PM UTC

1. monitoring Jul 08, 2026, 04:32 PM UTC

   Customers using Cisco Security Cloud to access the Umbrella UI may experience login issues due to a single sign-on issue affecting Cisco Security Cloud. Login functionality is recovering, and many users are now able to access the UI successfully. We are continuing to monitor the service as it returns to normal operation. Thank you for your patience.

2. resolved Jul 08, 2026, 04:55 PM UTC

   The single sign-on issue affecting Cisco Security Cloud access to the Umbrella UI has been resolved. Customers should now be able to log in successfully. Thank you for your patience and understanding.

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Started Jul 07, 2026, 12:16 PM UTC· resolved Jul 07, 2026, 01:00 PM UTC

1. resolved Jul 07, 2026, 01:14 PM UTC

   The issue affecting certificate issuance and renewal for the Cisco Secure Connect platform globally between 12:16 UTC and 13:00 UTC on July 07, 2026 has been resolved. All services are now operating normally, and customers can resume onboarding and provisioning new sites. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure onnect experience.

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Started Jun 23, 2026, 03:29 PM UTC· resolved Jun 23, 2026, 04:08 PM UTC

1. investigating Jun 23, 2026, 03:29 PM UTC

   We are investigating increased DNS response latency affecting DNS resolution services in Amsterdam. Customers using DNS resolution services through Amsterdam may experience delayed DNS responses while we investigate. Our engineering team is actively working to identify the cause and restore normal service performance.

2. resolved Jun 23, 2026, 04:08 PM UTC

   The increased DNS response latency affecting DNS resolution services in Amsterdam has been resolved. Customers using DNS resolution services through Amsterdam should no longer experience delayed DNS responses related to this issue.Service has been restored to normal operation. We’re Here to Help If you have any questions or need assistance, please contact our support team.

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Started Jun 18, 2026, 01:33 PM UTC· resolved Jun 18, 2026, 02:13 PM UTC

1. resolved Jun 18, 2026, 02:24 PM UTC

   Between 13:33 UTC and 14:13 UTC on 18 June 2026, customers connected through the London location experienced disruption to traffic processing. The issue has been resolved, and services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

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Started Jun 17, 2026, 08:34 PM UTC· resolved Jun 18, 2026, 12:13 AM UTC

1. investigating Jun 17, 2026, 08:34 PM UTC

   We are investigating a potential issue with the SL VPN service affecting customers connecting to the Ashburn, Miami and France DCs. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

2. investigating Jun 17, 2026, 09:52 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 18, 2026, 12:13 AM UTC

   The issue affecting the SL VPN service has been resolved. Customers connecting to the Ashburn, Miami, and France DCs should no longer experience SL VPN traffic interruptions. Service has been restored, and no further impact is expected. We appreciate your patience and understanding during this incident.

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Started Jun 16, 2026, 06:07 PM UTC· resolved Jun 16, 2026, 07:06 PM UTC

1. investigating Jun 16, 2026, 06:07 PM UTC

   We are investigating a potential issue with the Umbrella Networks page affecting customers where the incorrect primary policy is being displayed for network deployments. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

2. resolved Jun 16, 2026, 07:06 PM UTC

   The issue affecting the Umbrella Networks page has been resolved as of 18:55 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

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Started Jun 13, 2026, 11:24 PM UTC· resolved Jun 14, 2026, 03:20 AM UTC

1. investigating Jun 13, 2026, 11:24 PM UTC

   We are investigating a potential issue with ISP connectivity affecting service traffic through the Rio de Janeiro region. Customers whose traffic is routed through this region may experience intermittent connectivity issues, increased latency, or timeouts. In some cases, updates to firewall rules or related policy preferences may be delayed in being reflected in the service. Our engineering team is actively working with the relevant providers to mitigate the impact and restore normal service stability. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

2. monitoring Jun 14, 2026, 02:09 AM UTC

   We are currently monitoring the service in the Rio de Janeiro region following reports of connectivity issues. We have seen improvements in service stability and are keeping a close watch to ensure everything remains reliable for all users. We will provide further updates as we confirm the situation is fully resolved.

3. resolved Jun 14, 2026, 03:20 AM UTC

   The connectivity issues affecting Cisco Umbrella services in the Rio de Janeiro region have been resolved. All services are now operating normally and performance has returned to expected levels. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to improve your Cisco Umbrella experience.

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Started Jun 12, 2026, 06:06 PM UTC· resolved Jun 12, 2026, 06:46 PM UTC

1. resolved Jun 12, 2026, 08:59 PM UTC

   Between 18:15 and 18:46 UTC on June 12, 2026, some customers using the Umbrella/Cisco SSE DNS resolver service with DNSCrypt may have experienced DNS resolution issues when traffic was served through Atlanta. The issue has been resolved, and DNS resolution has been restored. No further impact is expected.

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Started Jun 04, 2026, 05:09 PM UTC· resolved Jun 04, 2026, 06:18 PM UTC

1. resolved Jun 04, 2026, 07:14 PM UTC

   On June 4th, 2026, between 17:09 UTC and 18:18 UTC, users experienced intermittent unavailability within specific components of the Cisco Umbrella and Cisco Secure Access dashboards. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

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Started Jun 03, 2026, 08:08 PM UTC· resolved Jun 04, 2026, 12:46 AM UTC

1. investigating Jun 03, 2026, 08:08 PM UTC

   We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service. Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.

2. identified Jun 03, 2026, 08:46 PM UTC

   Engineering has identified the source of the issue and is actively working on a resolution. We are committed to restoring service as quickly as possible and will share progress updates as the situation evolves. Thank you for your patience.

3. identified Jun 03, 2026, 09:27 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Jun 03, 2026, 09:35 PM UTC

   Engineering teams are actively working toward a fix. Updates will be provided as progress is made.

5. identified Jun 03, 2026, 10:04 PM UTC

   As part of ongoing mitigation efforts, the ZTA App Portal service has been temporarily disabled as a precautionary measure to address the elevated volume of requests contributing to the current degradation. Engineering teams have confirmed this action and are actively monitoring systems to validate the expected reduction in traffic and confirm service stabilization. Updates will be provided as the situation progresses.

6. identified Jun 03, 2026, 11:13 PM UTC

   Our engineering teams are actively investigating reports of degraded performance affecting the Cisco Umbrella and Secure Connect dashboards. While initial mitigation efforts—including disabling the ZTNA App Portal and scaling the Unified Policy (UP) service—have been implemented, we are continuing to observe inconsistent performance. Some dashboard elements may fail to load or experience significant latency. The Unified Policy team is currently conducting a deep-dive investigation to identify the underlying cause and restore full system stability. We apologize for the continued disruption and appreciate your patience as we work toward a resolution. We will provide further updates as more information becomes available.

7. identified Jun 03, 2026, 11:36 PM UTC

   We are continuing to work on a fix for this issue.

8. resolved Jun 04, 2026, 12:46 AM UTC

   This incident has been resolved. Engineering has restored Cisco Umbrella and Cisco Secure Access dashboard functionality, including impacted policy and administrative workflows. We will continue monitoring service health and completing follow-up analysis. No further customer impact is expected at this time.

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Started Jun 01, 2026, 03:07 PM UTC· resolved Jun 01, 2026, 05:27 PM UTC

1. identified Jun 01, 2026, 03:07 PM UTC

   We are experiencing an issue affecting services in the Rio de Janeiro region. To minimize customer impact, we have temporarily rerouted traffic away from the affected infrastructure while our engineers work on a resolution. We will continue to provide updates as more information becomes available.

2. identified Jun 01, 2026, 03:50 PM UTC

   Our teams continue to work on resolving the issue affecting services in the Rio de Janeiro region. We will provide additional updates as they become available.

3. resolved Jun 01, 2026, 05:27 PM UTC

   The issue affecting services in the Rio de Janeiro region has been resolved. The affected infrastructure has been restored and returned to service, and traffic is now routing normally. Thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team.

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Started Jun 01, 2026, 07:12 AM UTC· resolved Jun 01, 2026, 11:02 AM UTC

1. investigating Jun 01, 2026, 07:12 AM UTC

   We are currently investigating a service availability issue affecting Cisco Umbrella in the Dubai datacenter. Some users may experience timeouts and difficulties accessing resources intermittently. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.

2. investigating Jun 01, 2026, 07:51 AM UTC

   We continue to investigate the service availability issues impacting Cisco Umbrella in the Dubai and Czechia (Europe) datacenters, with our engineering team working diligently to resolve the situation as swiftly as possible.

3. identified Jun 01, 2026, 08:29 AM UTC

   We have identified the root cause of the issue affecting Cisco Umbrella in the Dubai, Czechia (Europe), Paris (Europe) and Johannesburg (South Africa) datacenter. The issue was only affecting the Warn page. Remediation efforts are underway. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

4. identified Jun 01, 2026, 09:25 AM UTC

   The issue affecting Cisco Umbrella in the Dubai datacenter has been resolved. Remediation efforts are ongoing for the remaining datacenters in Czechia (Europe), Paris (Europe), and Johannesburg (South Africa).

5. identified Jun 01, 2026, 09:59 AM UTC

   The issue affecting the Cisco Umbrella datacenters in Czechia (Europe) and Paris (Europe) has now been resolved. Initial assessments indicated that the impact was limited to the Warn page; however, further investigation by the engineering team revealed that customers in the Paris datacenter may also have experienced increased latency during the affected period. Remediation efforts are still ongoing for the Johannesburg (South Africa) datacenter. We appreciate your patience as we continue to work towards full resolution.

6. resolved Jun 01, 2026, 11:02 AM UTC

   The issues affecting Cisco Umbrella services in the Johannesburg (South Africa) datacenter regions have been resolved. All services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to improve your Cisco Umbrella experience.

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Started May 29, 2026, 09:31 PM UTC· resolved May 29, 2026, 09:36 PM UTC

1. investigating May 29, 2026, 09:31 PM UTC

   We are investigating a potential issue with the block page service affecting customers connecting to the LAX data center. Some customers may intermittently experience timeouts when attempting to access websites that are blocked by policy. In these cases, the expected block page may not load. Refreshing the page may route the request to a healthy node and display the block page as expected. Our engineering team is actively working to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

2. resolved May 29, 2026, 09:36 PM UTC

   The issue affecting the block page service for customers connecting to the LAX data center has been mitigated. Customers should no longer experience intermittent timeouts when accessing websites blocked by policy, and block pages should now load as expected. Our engineering team will continue to monitor the service to ensure stability. We appreciate your patience and understanding during this incident.

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Started May 25, 2026, 12:59 AM UTC· resolved May 25, 2026, 01:24 AM UTC

1. investigating May 25, 2026, 12:59 AM UTC

   We are currently investigating an issue affecting the download of new Virtual Appliance (VA) images for Cisco Umbrella. Customers may be unable to download and deploy new virtual appliance instances due to this issue. Existing virtual appliance upgrades and already deployed instances are not impacted. Our engineering teams are actively investigating the issue and working to restore normal download functionality. We will provide additional updates as more information becomes available.

2. resolved May 25, 2026, 01:24 AM UTC

   The issue affecting the download of new Virtual Appliance (VA) images for Cisco Umbrella has been resolved. Customers should now be able to successfully download and deploy new virtual appliance instances. Existing virtual appliance upgrades and already deployed instances were not impacted during this issue. Our engineering teams have implemented the necessary fixes and confirmed that download functionality has been restored. We’re Here to Help If you have any questions or need assistance, please contact our support team.

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Started May 13, 2026, 11:32 PM UTC· resolved May 14, 2026, 05:45 PM UTC

1. investigating May 13, 2026, 11:32 PM UTC

   We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services. Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication. We appreciate your patience and understanding during this time.

2. monitoring May 14, 2026, 02:44 AM UTC

   The intermittent authentication issues affecting LDAP and Kerberos services are no longer being observed. We continue to actively monitor these services to ensure ongoing stability and performance.

3. resolved May 14, 2026, 05:45 PM UTC

   The issue affecting SRV record resolution for LDAP and Kerberos services has been resolved. Customers should no longer experience authentication issues, including intermittent login failures or problems accessing domain resources that rely on LDAP or Kerberos. All services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

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Started May 11, 2026, 10:39 AM UTC· resolved May 11, 2026, 12:16 PM UTC

1. investigating May 11, 2026, 10:39 AM UTC

   We are aware of an issue where customers are currently unable to create new network tunnels in the dashboard. Existing tunnels and their configurations are not impacted, and continues to work as expected. Our team is working to resolve the issue and restore full functionality as soon as possible. We will provide further updates as more information becomes available. Thank you for your patience and understanding.

2. investigating May 11, 2026, 10:48 AM UTC

   We are continuing to investigate this issue.

3. resolved May 11, 2026, 12:16 PM UTC

   All network tunnel functionality is now operating normally. Customers can create new tunnels, and existing tunnels and their configurations remain fully functional. Thank you for your patience during this issue.

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Started May 11, 2026, 07:12 AM UTC· resolved May 11, 2026, 01:37 PM UTC

1. identified May 11, 2026, 07:12 AM UTC

   Some customers may experience degraded performance with network tunnels connected to the Europe Germany Data Center. Our engineering team is actively working to implement a resolution. Updates and additional details will be provided as new information becomes available.

2. identified May 11, 2026, 09:00 AM UTC

   We are continuing to mitigate degraded performance with network tunnels in the Europe Germany Data Center. Further updates will be provided as information becomes available.

3. resolved May 11, 2026, 01:37 PM UTC

   The recent network tunnel connectivity issue has been resolved. All services are operating normally, and customers can now create and manage network tunnels as expected. We will continue to monitor for stability. Thank you for your patience and understanding.

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Started May 09, 2026, 07:03 AM UTC· resolved May 11, 2026, 04:55 AM UTC

1. investigating May 09, 2026, 07:03 AM UTC

   We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the data center. We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

2. investigating May 09, 2026, 09:17 AM UTC

   The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.

3. resolved May 11, 2026, 04:55 AM UTC

   The issue affecting Cisco Umbrella and Secure Connect in Europe Germany Data Center has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your experience.

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