CelestiQ Outage History
CelestiQ is up right nowPingoru has recorded 1 incident for CelestiQ: 1 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor September 2, 2026 Degraded Conversational Agent Response Quality 1h 30m AI Platform Services (Chat API), Integrations (AI Services)
Started Sep 02, 2026, 05:16 PM UTC· resolved Sep 02, 2026, 06:47 PM UTC
- identified Sep 02, 2026, 05:16 PM UTC
We are currently experiencing issues with our primary conversational API provider. Your agent remains operational and has automatically switched to a secondary provider. This fallback uses a different model, so you may notice slightly reduced response quality or differences in how answers are generated. We are monitoring the situation and will restore the primary provider once service has stabilized. No action is required on your part.
- monitoring Sep 02, 2026, 05:28 PM UTC
We have stabilized our fallback provider and tuned the fallback model to deliver response quality comparable to our primary model. Agents remain on the secondary provider while we continue monitoring our primary conversational API provider. At this time, we do not expect users to experience a meaningful degradation in answer quality. If errors continue, please provide feedback to assist our team.
- resolved Sep 02, 2026, 06:47 PM UTC
Our primary conversational API provider has recovered and is now back in place. Agents have been transitioned from the fallback provider back to the primary model, and normal service has been fully restored. We will continue to monitor performance to ensure ongoing stability.
- resolved Sep 02, 2026, 06:47 PM UTC
Our primary conversational API provider has recovered and is now back in place. Agents have been transitioned from the fallback provider back to the primary model, and normal service has been fully restored. We will continue to monitor performance to ensure ongoing stability.