Carbonite Outage History

Carbonite is up right now

Pingoru has recorded 181 incidents for Carbonite: 181 in the last 12 months and 36 in the last 90 days.

Source: status.carbonite.com

181incidents recorded
181last 12 months
36last 90 days
46 hourstypical duration
Incidents per month
02040AprMayJunJulAugSepOct15
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct44%
Pingoru began tracking Carbonite in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202617406 of 720 (56%)
May 202623414 of 744 (56%)
June 202634456 of 720 (63%)
July 202626468 of 744 (63%)
August 202613147 of 744 (20%)
September 20268155 of 720 (22%)
October 202615324 of 744 (44%)

Incidents, newest first

Notice January 13, 2026 Core Fax North America was experiencing degradation in service 3h 7m Core Fax - US

Started Jan 13, 2026, 10:34 PM UTC· resolved Jan 14, 2026, 01:41 AM UTC

  1. investigating Jan 13, 2026, 10:33 PM UTC

    Core Fax Canada and North America are experiencing degradation in service. Backlogs exists. Teams are assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3851319

  2. investigating Jan 13, 2026, 10:34 PM UTC

    Core Fax North America only is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3851319

  3. investigating Jan 13, 2026, 10:51 PM UTC

    Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3851319

  4. investigating Jan 13, 2026, 11:37 PM UTC

    Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. We appreciate your patience. Tracking Number: IM3851319

  5. investigating Jan 14, 2026, 01:40 AM UTC

    Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Tracking Number: IM3851319

  6. resolved Jan 14, 2026, 01:41 AM UTC

    Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Tracking Number: IM3851319

Read the full incident report →

Minor January 12, 2026 Zix Encryption Services - Email Message Privacy (EMP) - Unable to Compose for some US domains 8h 59m Zix Encryption Services - Email Message Privacy (EMP)

Started Jan 12, 2026, 02:53 PM UTC· resolved Jan 12, 2026, 11:52 PM UTC

  1. investigating Jan 12, 2026, 02:53 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

  2. investigating Jan 12, 2026, 02:53 PM UTC

    (Updated Tracking Number) Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3849179

  3. monitoring Jan 12, 2026, 04:26 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3849179

  4. resolved Jan 12, 2026, 11:52 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message. The issue is now resolved. We appreciate your patience. Tracking Number: IM3849179

Read the full incident report →

Minor January 6, 2026 Zix Encryption Services - Email Message Privacy (EMP) - Australian Users having issues composing 5d 22h Zix Encryption Services - Email Message Privacy (EMP)

Started Jan 06, 2026, 04:04 PM UTC· resolved Jan 12, 2026, 03:01 PM UTC

  1. investigating Jan 06, 2026, 04:04 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with Australian users having issues composing secure messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3846958

  2. investigating Jan 08, 2026, 05:55 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is still experiencing an issue with Australian users having issues composing secure messages. Teams have assembled and are working to resolve the issue. We appreciate your patience. Tracking Number: IM3846958

  3. resolved Jan 12, 2026, 03:01 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with Australian users having issues composing secure messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3846958

Read the full incident report →

Minor December 6, 2025 Cloud Fax services experienced service interruption 54d 3h Desktop Messaging BMS, Desktop Messaging BMS, Desktop Messaging BMS, Fax Cloud Connect (RightFax) and 3 more

Started Dec 06, 2025, 01:55 PM UTC· resolved Jan 29, 2026, 05:31 PM UTC

  1. investigating Dec 04, 2025, 06:58 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first. Tracking Number: IM3714284

  2. investigating Dec 04, 2025, 08:29 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The tracking number has been updated to reflect the correct ticket number that is being used for this incident. Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  3. investigating Dec 05, 2025, 12:00 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 5 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  4. investigating Dec 05, 2025, 05:07 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  5. investigating Dec 05, 2025, 01:07 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 8 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  6. investigating Dec 05, 2025, 09:11 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  7. investigating Dec 06, 2025, 01:55 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  8. investigating Dec 07, 2025, 02:30 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  9. investigating Dec 07, 2025, 02:31 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  10. investigating Dec 08, 2025, 02:35 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  11. investigating Dec 08, 2025, 02:41 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  12. investigating Dec 09, 2025, 02:51 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  13. investigating Dec 09, 2025, 02:50 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  14. investigating Dec 10, 2025, 03:09 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  15. investigating Dec 10, 2025, 02:34 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  16. investigating Dec 11, 2025, 02:34 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  17. investigating Dec 11, 2025, 02:31 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  18. investigating Dec 12, 2025, 03:25 AM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Updates for this issue will be sent every 12 hours or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  19. investigating Dec 12, 2025, 02:30 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 15 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  20. investigating Dec 15, 2025, 02:30 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 16 December 2025 at 14:30 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  21. investigating Dec 16, 2025, 04:02 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 17 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  22. investigating Dec 17, 2025, 04:30 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 18 December 2025 at 16:30 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  23. investigating Dec 18, 2025, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 19 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  24. investigating Dec 19, 2025, 05:51 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 22 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  25. investigating Dec 22, 2025, 04:10 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 23 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  26. investigating Dec 23, 2025, 04:02 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 24 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  27. investigating Dec 24, 2025, 06:21 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 26 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  28. investigating Dec 26, 2025, 04:11 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 29 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  29. investigating Dec 29, 2025, 04:03 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 31 December 2025 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  30. investigating Dec 31, 2025, 04:44 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 2 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  31. investigating Jan 02, 2026, 04:16 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 5 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  32. investigating Jan 05, 2026, 05:08 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 7 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  33. investigating Jan 07, 2026, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 9 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  34. investigating Jan 09, 2026, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 12 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  35. investigating Jan 12, 2026, 04:01 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 14 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  36. investigating Jan 14, 2026, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 16 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  37. investigating Jan 16, 2026, 04:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 19 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  38. investigating Jan 19, 2026, 05:00 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 21 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  39. investigating Jan 21, 2026, 07:15 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 23 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  40. investigating Jan 23, 2026, 04:03 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 26 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  41. investigating Jan 26, 2026, 06:45 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 28 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  42. investigating Jan 28, 2026, 06:31 PM UTC

    The following services may be experiencing service interruption with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) The next update for this issue will be sent on 30 January 2026 at 16:00 GMT or if there are significant updates, whichever comes first. Tracking Number: IM3830090

  43. resolved Jan 29, 2026, 05:31 PM UTC

    The following services experienced an issue with EMEA regional numbers. The issue started on 2 December 2025 at 09:00 UTC and is now resolved. We appreciate your patience. - Desktop Messaging BMS (APAC, EMEA, NA) - Fax Cloud Connect (EMEA, NA) - Fax2Mail (EMEA, NA) Tracking Number: IM3830090

Read the full incident report →

Notice December 1, 2025 Zix Encryption Services - ZixPortal - Sporadic Issues with receiving OTP 50d 18h Secure Messaging Portal (ZixPortal)

Started Dec 01, 2025, 07:45 PM UTC· resolved Jan 21, 2026, 01:55 PM UTC

  1. identified Dec 01, 2025, 07:45 PM UTC

    The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code. Teams are currently assembled and working to resolve the issue as quickly as possible. We appreciate your patience. Here are some notes we have seen: - Email addresses should be entered in all lowercase. - Try using the incognito version of your browser Tracking Number: 251106-000617

  2. identified Dec 02, 2025, 08:41 PM UTC

    The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code. Teams are assembled and working to resolve the issue as quickly as possible, but it will take time to resolve. We appreciate your patience. Here are some notes we have seen: - Email addresses should be entered in all lowercase. - Try using the incognito version of your browser Tracking Number: 251106-000617

  3. identified Dec 05, 2025, 08:07 PM UTC

    The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code. Teams have assembled and are working to resolve the issue as quickly as possible, but it will take time to resolve. Updates will only be posted when there is a significant change. We appreciate your patience. Here are some notes we have seen: - Email addresses should be entered in all lowercase. - Try using the incognito version of your browser Tracking Number: 251106-000617

  4. identified Dec 15, 2025, 01:48 PM UTC

    The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code. Teams have worked to resolve the issue as quickly as possible. The fix should be implemented after the year-end change freeze is lifted. Updates will only be posted when there is a significant change. We appreciate your patience. Here are some notes we have seen: - Email addresses should be entered in all lowercase. - Try using the incognito version of your browser Tracking Number: 251106-000617

  5. identified Dec 29, 2025, 05:34 PM UTC

    The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code. The Dev Teams have completed a resolution to the issue. The fix should be implemented after the year-end change freeze is lifted and change notifications sent. Updates will only be posted when there is a significant change. We appreciate your patience. Here are some notes we have seen: - Email addresses should be entered in all lowercase. - Try using the incognito version of your browser Tracking Number: 251106-000617

  6. identified Jan 05, 2026, 10:07 PM UTC

    The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code. The Dev Teams have completed a resolution to the issue. The fix should be implemented 18 Jan 2026 during our maintenance window. Updates will only be posted when there is a significant change. We appreciate your patience. Here are some notes we have seen: - Email addresses should be entered in all lowercase. - Try using the incognito version of your browser Tracking Number: 251106-000617

  7. resolved Jan 21, 2026, 01:55 PM UTC

    The Zix Encryption Services - ZixPortal users are currently experiencing sporadic issues when trying to receive the system-generated OTP code. The DEV teams have implemented the resolution. Tracking Number: 251106-000617

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