Calabrio Outage History

Started Sep 11, 2026, 08:08 AM UTC· resolved Sep 14, 2026, 09:32 AM UTC

1. identified Sep 11, 2026, 08:08 AM UTC

   Hello Calabrio User, We are aware that some users are unable to access some or all of Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We believe that we have identified the cause of the issue and are actively working to make the necessary changes to correct the issue. We will provide further updates as they are available. We apologize for the inconvenience. If you have questions, please contact Calabrio Support Services. [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Sep 10, 2026, 06:45 AM UTC· resolved Sep 10, 2026, 07:05 AM UTC

1. investigating Sep 10, 2026, 06:45 AM UTC

   Hello Calabrio User, We are aware that some users are unable to access some or all of Calabrio ONE Cloud. Please refer to the Affected Infrastructure section for specifics on which critical service(s) are impacted. We are actively working to investigate and resolve the issue. We will provide updates as they are available. We apologize for the inconvenience. If you have questions, please contact Calabrio Support Services. [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Aug 17, 2026, 04:18 PM UTC· resolved Aug 17, 2026, 09:09 PM UTC

1. investigating Aug 17, 2026, 04:18 PM UTC

   Hello Calabrio User, We are aware that some users in the US4 realm are experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will follow up with more details as we receive them. We apologize for the inconvenience and appreciate your patience Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

2. identified Aug 17, 2026, 04:28 PM UTC

   Hello Calabrio User, We are aware that some users in the US4 realm are experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. At this time, the team(s) will be restarting services within the realm. Users should see minimal interruption but may have to log out and back into the Calabrio One Solution. We apologize for the inconvenience and appreciate your patience Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

3. monitoring Aug 17, 2026, 05:23 PM UTC

   Hello Calabrio User, We are aware that some users in the US4 realm were experiencing issues with call ingestion and/or screen recording. The Calabrio Cloud Operations and Development teams are currently engaged and have confirmed specific services have been restarted within the realm. Internal monitoring indicates and reduction in errors and confirms call ingestion and/or video recording is occurring normally. We will continue to monitor the realm for the foreseeable future to ensure all services are functioning normally. We apologize for the inconvenience and appreciate your patience. If you continue to see issues, please contact Calabrio Support Services. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Jul 14, 2026, 08:16 PM UTC· resolved Jul 15, 2026, 03:55 PM UTC

1. investigating Jul 14, 2026, 08:16 PM UTC

   Hello Calabrio User, We are aware that some users in the US2 (West) realm are currently experiencing issues with call ingestion. The Calabrio Cloud Operations and Development teams are engaged and are currently troubleshooting the issue. We will share additional details as soon as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

2. investigating Jul 14, 2026, 08:23 PM UTC

   Hello Calabrio User, We are aware that some users in the US2 (West) realm are currently experiencing issues with call ingestion. The Calabrio Cloud Operations and Development teams are engaged and are currently troubleshooting the issue. At this time, specific services will need to be restarted to help remedy the issue. Users should not see large impacts but may have to logout and log back in during this process. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

3. monitoring Jul 14, 2026, 09:37 PM UTC

   Hello Calabrio User, We are aware that some users in the US2 (West) realm were experiencing issues with call ingestion. The Calabrio Cloud Operations and Development reset all the services necessary to resolve the issue. We will continue to monitor the realm throughout the evening, as the backlog of tasks will take some time to clear, but should be completed overnight. We apologize for the inconvenience and appreciate your patience. If further issues are noticed, please reach out to Calabrio Support Services. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Jul 13, 2026, 06:36 PM UTC· resolved Jul 14, 2026, 02:10 PM UTC

1. investigating Jul 13, 2026, 06:36 PM UTC

   Hello Calabrio User, We are aware that some users who are on the Cisco Webex 2.0 Integration are experiencing issues with digital channel ingestion, which includes chat, email, and SMS messaging. The Calabrio Development team is engaged and currently troubleshooting the issue. Additionally, we have engaged Cisco Support to assist. Please note that the digital channels are recoverable. We will provide additional details as we receive them. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

2. identified Jul 13, 2026, 07:40 PM UTC

   Hello Calabrio User, We are aware that some users who are on the Cisco Webex 2.0 Integration are experiencing issues with digital channel ingestion, which includes chat, email, and SMS messaging. The Calabrio Development team is engaged with Cisco Development and Support and have identified the issue. However, a hotfix will be required to resolve the issue, which will be deployed by Cisco overnight, US hours. Once completed, digital channels should begin ingesting normally. However, reingestion may be needed for some customers to recapture contacts that were missed. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Jul 03, 2026, 09:49 AM UTC· resolved Jul 03, 2026, 08:23 PM UTC

1. investigating Jul 03, 2026, 09:49 AM UTC

   Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

2. investigating Jul 03, 2026, 11:02 AM UTC

   Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio If you have questions, please contact Calabrio Support Services. [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

3. investigating Jul 03, 2026, 12:11 PM UTC

   Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

4. investigating Jul 03, 2026, 02:10 PM UTC

   Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

5. investigating Jul 03, 2026, 03:32 PM UTC

   Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

6. investigating Jul 03, 2026, 04:32 PM UTC

   Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

7. investigating Jul 03, 2026, 05:33 PM UTC

   Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

8. investigating Jul 03, 2026, 06:52 PM UTC

   Hello Calabrio User, We are aware some customers in the US5,US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Jul 01, 2026, 05:45 PM UTC· resolved Jul 01, 2026, 08:02 PM UTC

1. investigating Jul 01, 2026, 05:45 PM UTC

   Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

2. investigating Jul 01, 2026, 06:17 PM UTC

   Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

3. investigating Jul 01, 2026, 06:43 PM UTC

   Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

4. investigating Jul 01, 2026, 07:13 PM UTC

   Hello Calabrio User, We are aware some customers in the US6 realm may be experiencing issues logging in to the Calabrio One Solution and/or seeing call ingestion issues. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We have also engaged AWS Support for assistance. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Jun 30, 2026, 03:32 PM UTC· resolved Jul 01, 2026, 05:44 PM UTC

1. investigating Jun 30, 2026, 03:32 PM UTC

   Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

2. investigating Jun 30, 2026, 04:12 PM UTC

   Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

3. investigating Jun 30, 2026, 04:43 PM UTC

   Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

4. investigating Jun 30, 2026, 05:11 PM UTC

   Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

5. investigating Jun 30, 2026, 05:42 PM UTC

   Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

6. identified Jun 30, 2026, 06:11 PM UTC

   Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

7. identified Jun 30, 2026, 07:11 PM UTC

   Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

8. identified Jun 30, 2026, 08:12 PM UTC

   Hello Calabrio User, We are aware some customers may be having issues with call ingestion and/or general latency within the Calabrio One Solution. The Calabrio Cloud Operations and Development teams are currently engaged and troubleshooting the issue. We will provide additional updates as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

9. monitoring Jun 30, 2026, 09:31 PM UTC

   Hello Calabrio User, We are aware some customers may have been experiencing issues with call ingestion and general latency. We have confirmed all realms are functioning normally except for the US4 and US5 realms, which may continue to see slight delays in call ingestion and/or latency as the backlog of tasks decrease. The Calabrio Cloud Operations and Development teams are currently monitoring the US4 and US5 realms and expect the backlog of tasks to dimmish overnight. However, as a precautionary measure, we are postponing the weekly deployments to those realms. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

10. monitoring Jul 01, 2026, 03:53 PM UTC

    Hello Calabrio User, We are aware some customers experienced issues with call ingestion and general latency yesterday. We have confirmed all realms are functioning normally. However, we are continuing to monitor the US4 and US5 realms to ensure no further issues arise. The Calabrio Cloud Operations and Development teams are currently engaged. However, this incident will remain open in the interim while we monitor, or until the realms are deemed healthy and the incident is resolved. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Jun 03, 2026, 06:25 PM UTC· resolved Jun 04, 2026, 01:26 AM UTC

1. investigating Jun 03, 2026, 06:25 PM UTC

   Hello Calabrio User, We are aware some customers in the US1 (East) realm are having issues with logging into the Calabrio One Solution. The Calabrio Cloud Operations team has been notified and are engaged in troubleshooting the issue. Additionally, we have engaged AWS resources for assistance. We will follow up with more details as we have them. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

2. investigating Jun 03, 2026, 07:21 PM UTC

   Hello Calabrio User, We are aware some customers in the US1 (East) realm are having issues with logging into the Calabrio One Solution. The Calabrio Cloud Operations team has been notified and are engaged in troubleshooting the issue. Additionally, we have engaged AWS resources for assistance. We will follow up with more details as we have them. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

3. identified Jun 03, 2026, 08:14 PM UTC

   Hello Calabrio User, We are aware some customers in the US1 (East) realm are having issues with logging into the Calabrio One Solution. The Calabrio Cloud Operations team has been notified and are engaged in troubleshooting the issue. Additionally, we have engaged AWS resources and are actively implementing a solution. We will follow up with more details as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

4. identified Jun 03, 2026, 09:16 PM UTC

   Hello Calabrio User, We are aware some customers in the US1 (East) realm are having issues with logging into the Calabrio One Solution. The Calabrio Cloud Operations team has been notified and are engaged in troubleshooting the issue. Additionally, we have engaged AWS resources and are actively implementing a solution. We will follow up with more details as they become available. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Jun 03, 2026, 02:28 PM UTC· resolved Jun 03, 2026, 03:08 PM UTC

1. investigating Jun 03, 2026, 02:28 PM UTC

   Hello Calabrio User, We are aware some customers in the GB1 realm are having issues with login and/or call ingestion. The Calabrio Cloud Operations and Development teams have been notified and are engaged in troubleshooting the issue. We will follow up with more details as we have them. We apologize for the inconvenience and appreciate your patience. Calabrio Questions? Please contact Calabrio Support Services at: [email protected] U.S. only +1 (800) 303-1248 International +1 (763) 592-4680 International +46 8 568 950 10

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Started Apr 19, 2026, 09:09 PM UTC· resolved Apr 19, 2026, 09:09 PM UTC

No vendor updates were posted for this incident.

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