Brandwatch Outage History
Brandwatch is up right nowPingoru has recorded 99 incidents for Brandwatch: 96 in the last 12 months and 39 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 127 of 720 (18%) |
| May 2026 | 7 | 17 of 744 (2%) |
| June 2026 | 11 | 358 of 720 (50%) |
| July 2026 | 3 | 23 of 744 (3%) |
| August 2026 | 13 | 301 of 744 (40%) |
| September 2026 | 16 | 452 of 720 (63%) |
| October 2026 | 9 | 337 of 592 (57%) |
Incidents, newest first
Minor August 28, 2026 Consumer Research - Delay in Reddit data 2d 14h Data Collection
Started Aug 28, 2026, 06:35 PM UTC· resolved Aug 31, 2026, 09:15 AM UTC
- identified Aug 28, 2026, 06:35 PM UTC
We are currently experiencing a delay in Reddit data. Our Engineering team is working diligently to process the backlog. We do not anticipate any data loss. We will keep you informed of any updates. Our apologies for the inconvenience.
- resolved Aug 31, 2026, 09:15 AM UTC
This incident has been resolved.
Major August 27, 2026 Advertise: Module Loading Issues 3d 9h Advertise
Started Aug 27, 2026, 08:13 PM UTC· resolved Aug 31, 2026, 05:54 AM UTC
- investigating Aug 27, 2026, 08:13 PM UTC
We are aware of an issue affecting the Advertise module and its functions in Brandwatch. Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We apologize for the inconvenience and will provide another update as soon as we have more information.
- monitoring Aug 28, 2026, 10:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2026, 05:54 AM UTC
The implemented fix has been successful in resolving the issue and restored functionality within Advertise.
Minor August 27, 2026 Consumer Research - Real-time Mentions and Dashboard Issues 1h 55m Consumer Research Application, Data Collection, Listen
Started Aug 27, 2026, 08:10 PM UTC· resolved Aug 27, 2026, 10:06 PM UTC
- investigating Aug 27, 2026, 08:10 PM UTC
We're currently experiencing an issue with real-time mentions, and possible errors within dashboards. Our Engineering team is investigating the cause.
- monitoring Aug 27, 2026, 09:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 10:06 PM UTC
This incident has been resolved.
Notice August 24, 2026 Consumer Research - Dashboard Export Issues 3d 4h Consumer Research Application
Started Aug 24, 2026, 08:12 AM UTC· resolved Aug 27, 2026, 12:28 PM UTC
- identified Aug 24, 2026, 08:12 AM UTC
We are aware of an issue affecting dashboard exports in Brandwatch. Users may experience failures or be unable to generate exports from dashboards at this time. Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We apologize for the inconvenience and will provide another update as soon as we have more information.
- resolved Aug 27, 2026, 12:28 PM UTC
This incident has now been reoslved. Many thanks for your patience whilst our engineers were working on resolving this.
Minor August 21, 2026 Consumer Research/SMM - Password Reset functionality disabled 5h 51m Consumer Research Application, Platform, Listen
Started Aug 21, 2026, 01:51 PM UTC· resolved Aug 21, 2026, 07:42 PM UTC
- identified Aug 21, 2026, 01:51 PM UTC
We are currently investigating an issue affecting the Reset Password functionality in Brandwatch. The Reset Password option is currently disabled. Our engineering team is investigating the issue and working to restore the password reset functionality as soon as possible. We apologise for any inconvenience this may cause.
- resolved Aug 21, 2026, 07:42 PM UTC
This incident has been resolved.
Major August 19, 2026 Measure: Dashboards Not Loading 1h 52m Measure
Started Aug 19, 2026, 07:39 PM UTC· resolved Aug 19, 2026, 09:31 PM UTC
- investigating Aug 19, 2026, 07:39 PM UTC
We are currently investigating an issue affecting dashboard availability, where some users may experience dashboards failing to load or being unable to access dashboard content as expected. Our Engineering teams are investigating the issue to identify the underlying cause and restore normal functionality. We are treating this as a priority and are working to minimise disruption for affected users. We apologise for the inconvenience this may cause and appreciate your patience while we work to resolve the issue. We will provide further updates as our investigation progresses.
- resolved Aug 19, 2026, 09:31 PM UTC
The issue affecting the availability of Measure dashboards has now been resolved and dashboards are loading and operating as expected. Our teams have confirmed that normal functionality has been restored. We will continue to monitor the service to ensure stability. We apologise for the disruption and thank you for your patience while we worked to resolve the issue.
Minor August 14, 2026 Consumer Research - Bluesky Data Delay 4d 20h Data Collection, Listen
Started Aug 14, 2026, 05:23 PM UTC· resolved Aug 19, 2026, 01:53 PM UTC
- investigating Aug 14, 2026, 05:23 PM UTC
We're currently experiencing an issue bringing in Bluesky data, and our Engineering team is investigating the cause.
- monitoring Aug 14, 2026, 07:00 PM UTC
Our Engineering team has identified that this issue originates from Bluesky's side. Our Engineering team is closely monitoring the situation with Bluesky for further updates.
- monitoring Aug 18, 2026, 03:10 PM UTC
Our Engineering team is continuing to monitor the Bluesky data delay. The backlog is processing nicely. We will keep you informed on any further developments. Thank you.
- resolved Aug 19, 2026, 01:53 PM UTC
Thank you for your patience. The Bluesky data delay is now resolved.
Minor August 11, 2026 Query Data Delays 19m Consumer Research Application, Listen
Started Aug 11, 2026, 01:34 PM UTC· resolved Aug 11, 2026, 01:53 PM UTC
- investigating Aug 11, 2026, 01:34 PM UTC
We are investigating an issue causing query data to be delayed for some clients, including real-time data. Dashboard components may also be experiencing an increased error rate. Our team is actively investigating and will provide an update as more information becomes available.
- resolved Aug 11, 2026, 01:53 PM UTC
Thank you for your patience. This issue is now resolved.
Major August 5, 2026 Consumer Research - delayed and/or stalled Query backfills 1h 57m Data Collection, Listen
Started Aug 05, 2026, 02:10 PM UTC· resolved Aug 05, 2026, 04:07 PM UTC
- identified Aug 05, 2026, 02:10 PM UTC
We are investigating an issue that may cause query backfills to be stalled or delayed. As a result, some queries may take longer than expected to backfill historical data. Our team is actively investigating the issue and working to restore normal backfill processing. We will provide another update as soon as more information is available.
- monitoring Aug 05, 2026, 03:45 PM UTC
The issue has been identified, and we are monitoring the service to ensure query backfills resume processing as expected. We will continue to monitor the situation and provide a further update once the issue is fully resolved.
- resolved Aug 05, 2026, 04:07 PM UTC
This incident has been resolved.
Notice August 4, 2026 Consumer Research - platform is not loading 44m Consumer Research Application, Listen
Started Aug 04, 2026, 03:07 PM UTC· resolved Aug 04, 2026, 03:51 PM UTC
- identified Aug 04, 2026, 03:07 PM UTC
We are currently investigating an issue affecting the Consumer Research platform. Some users may be unable to use the platform and may see the following error message: "Sorry, we were unable to load your project." Our team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide another update as soon as more information is available.
- resolved Aug 04, 2026, 03:51 PM UTC
Resolved – The issue has now been resolved, and users are able to log in to Brandwatch again. We will continue to monitor the platform to ensure everything remains stable. Thank you for your patience while we worked to resolve this issue.
Major July 20, 2026 [Consumer Research] Slow Backfills 23m Consumer Research Application, Data Collection
Started Jul 20, 2026, 10:23 AM UTC· resolved Jul 20, 2026, 10:47 AM UTC
- investigating Jul 20, 2026, 10:23 AM UTC
We are currently experiencing a platform issue where Clients may experience slow backfills. Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.
- resolved Jul 20, 2026, 10:47 AM UTC
This incident has been resolved.
Major July 10, 2026 Platform Incident - Vizia Not Loading 4h 4m Vizia Admin, Vizia Command Center
Started Jul 10, 2026, 05:36 PM UTC· resolved Jul 10, 2026, 09:40 PM UTC
- investigating Jul 10, 2026, 05:36 PM UTC
We are currently experiencing an issue where Vizia is not loading in Consumer Research. Our Engineering Team are currently investigating and we'll inform you of any updates as soon as we have them.
- resolved Jul 10, 2026, 09:40 PM UTC
This incident has been resolved.
Notice June 30, 2026 Engage - Issues with messaging composition functions 18h 41m Engage
Started Jun 30, 2026, 10:16 PM UTC· resolved Jul 01, 2026, 04:58 PM UTC
- investigating Jun 30, 2026, 10:16 PM UTC
We identified an issue where the text box for Engage replies is not behaving as expected. Our team is actively investigating, and we appreciate your patience while we work to resolve it.
- resolved Jul 01, 2026, 04:58 PM UTC
Thank you for your continued patience. The issues with Engage have been resolved.
Minor June 18, 2026 Query backfill delays 4h 52m Consumer Research Application, Listen
Started Jun 18, 2026, 08:28 PM UTC· resolved Jun 19, 2026, 01:20 AM UTC
- identified Jun 18, 2026, 08:28 PM UTC
We are currently experiencing delays with query backfills, which may appear as a stalled or slowly progressing completion percentage. Our Engineering team is actively investigating the issue and working to restore normal processing. At this time, we do not anticipate any data loss. We will provide additional updates as more information becomes available.
- resolved Jun 19, 2026, 01:20 AM UTC
Our Engineering Team has confirmed that the backlog contributing to the delays has now been fully cleared, and this issue has been fully resolved. We thank you for your continued patience and apologize for any inconvenience or disruption this issue may have caused.
Minor June 12, 2026 Meta (Facebook and Instagram) Data Delays 4h 54m Data Collection, Platform, Publish, Engage and 8 more
Started Jun 12, 2026, 02:25 PM UTC· resolved Jun 12, 2026, 07:20 PM UTC
- monitoring Jun 12, 2026, 02:25 PM UTC
We are aware that Facebook and Instagram are having stability issues natively, including users being unable to log in. We are currently unable to capture Facebook and Instagram data due to this disruption. Our Engineering teams are monitoring the situation closely.
- monitoring Jun 12, 2026, 05:08 PM UTC
Per Meta's status page (metastatus.com), some of the instability is resolved, while other functionality remains degraded. We are continuing to monitor closely.
- resolved Jun 12, 2026, 07:20 PM UTC
Thank you for your patience. Meta has confirmed all issues are resolved.
Major June 10, 2026 Consumer Research - Mention List Component 37d 16h Consumer Research Application
Started Jun 10, 2026, 04:23 PM UTC· resolved Jul 18, 2026, 08:43 AM UTC
- investigating Jun 10, 2026, 04:23 PM UTC
The Mention List component currently has degraded performance. Users may experience mentions not loading, filtering and search issues, and refreshing not performing as expected. While our Engineers work toward a resolution, we recommend utilizing other components, as a number of functionalities are present in other components.
- investigating Jun 10, 2026, 06:40 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2026, 04:24 PM UTC
We are continuing to investigate this issue.
- resolved Jul 18, 2026, 08:43 AM UTC
This incident has been resolved.
Minor June 10, 2026 Query Backfills may be delayed 3h 7m Consumer Research Application, Listen
Started Jun 10, 2026, 03:33 PM UTC· resolved Jun 10, 2026, 06:40 PM UTC
- investigating Jun 10, 2026, 03:33 PM UTC
We are currently investigating delays affecting query backfills within the platform. At this time, we do not anticipate any data loss. Our Engineering team is actively working to identify the cause and restore normal processing as quickly as possible. We will provide additional updates as more information becomes available.
- resolved Jun 10, 2026, 06:40 PM UTC
Thanks so much for your patience. The query backfill delays are now resolved.
Minor June 5, 2026 Consumer Research - Bulk actions not working 4h 54m Consumer Research Application
Started Jun 05, 2026, 01:00 PM UTC· resolved Jun 05, 2026, 05:54 PM UTC
- identified Jun 05, 2026, 01:00 PM UTC
We are currently investigating an issue where some users may experience problems when attempting to perform bulk actions within the platform. At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We understand the inconvenience this may cause and appreciate your patience while we work toward a resolution. We will continue to provide updates as more information becomes available.
- resolved Jun 05, 2026, 05:54 PM UTC
This incident has been resolved.
Notice June 5, 2026 Consumer Research - Issues with dashboard filters 2h 53m Consumer Research Application
Started Jun 05, 2026, 10:26 AM UTC· resolved Jun 05, 2026, 01:19 PM UTC
- identified Jun 05, 2026, 10:26 AM UTC
We are currently investigating an issue where some users have reported that dashboard filters are not applying when changed. At this time, the issue appears to affect a subset of clients rather than all users. Our engineering team is actively investigating the root cause and working to identify a resolution. We understand the impact this may have on your workflows and appreciate your patience while we work to resolve the issue. We will provide further updates as soon as more information becomes available.
- resolved Jun 05, 2026, 01:19 PM UTC
The issue affecting dashboard filters has now been resolved. Our engineering team identified the root cause and implemented a fix. Dashboard filters should now apply correctly when changed. We will continue to monitor the platform to ensure stability and normal performance. Thank you for your patience while we worked to resolve this issue.
Notice June 4, 2026 Consumer Research - Issue with Bulk Actions 6h 25m Consumer Research Application
Started Jun 04, 2026, 12:49 PM UTC· resolved Jun 04, 2026, 07:14 PM UTC
- investigating Jun 04, 2026, 12:49 PM UTC
We are currently investigating an issue affecting Bulk actions in Brandwatch. Users may experience Bulk actions not being applied correctly or failing to complete as expected. Our Engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Jun 04, 2026, 07:14 PM UTC
This incident has been resolved.
Major June 3, 2026 Measure - Dashboards Not Loading 1h 1m Measure
Started Jun 03, 2026, 04:39 PM UTC· resolved Jun 03, 2026, 05:41 PM UTC
- investigating Jun 03, 2026, 04:39 PM UTC
We are currently investigating an issue affecting dashboards loading in Measure. Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Jun 03, 2026, 05:41 PM UTC
This incident has been resolved. Thank you for your patience.
Minor June 3, 2026 Consumer Research - Cannot filter mentions in a Dashboard 4h 47m Consumer Research Application
Started Jun 03, 2026, 02:44 PM UTC· resolved Jun 03, 2026, 07:31 PM UTC
- identified Jun 03, 2026, 02:44 PM UTC
We are currently investigating an issue affecting dashboard filters in Brandwatch. Users may experience dashboard filters not correctly filtering mentions. Our engineering team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- identified Jun 03, 2026, 04:16 PM UTC
We are continuing to work on a fix for this issue. Our Engineering team has found a temporary workaround in the meantime, please use the "Apply" button located at the bottom of the Filters list on a component to apply the changes. That will allow the Filters to correctly apply for now. Thank you for your continued patience while this is fully resolved.
- resolved Jun 03, 2026, 07:31 PM UTC
This incident has been resolved.
Minor June 3, 2026 Brandwatch - Platform temporarily down 54m Consumer Research Application, Influence Platform, Platform, Listen
Started Jun 03, 2026, 10:04 AM UTC· resolved Jun 03, 2026, 10:59 AM UTC
- monitoring Jun 03, 2026, 10:04 AM UTC
We experienced a temporary disruption affecting access to the Brandwatch platform. Our team has restored functionality and is continuing to monitor the platform closely to ensure stability. We apologize for any inconvenience caused and appreciate your patience while we worked to resolve the issue.
- resolved Jun 03, 2026, 10:59 AM UTC
Earlier today, Brandwatch experienced a temporary service disruption affecting platform availability. The issue has been fully resolved, and all services are operating normally. Our team has confirmed that functionality has been restored and will continue to monitor the platform as a precaution. We apologize for any inconvenience and thank you for your patience.
Minor May 28, 2026 Consumer Research/Listen - Query backfill issues and possible delays in visibility of realtime data 3h 54m Data Collection, Listen
Started May 28, 2026, 01:25 PM UTC· resolved May 28, 2026, 05:20 PM UTC
- identified May 28, 2026, 01:25 PM UTC
We are currently investigating an issue affecting query backfilling, where some queries are hanging, delayed, or remaining at 0% completion. Our Engineering team is actively investigating this with urgency, and we will continue to provide updates as we learn more. Thank you for your patience and understanding.
- identified May 28, 2026, 02:40 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 28, 2026, 05:20 PM UTC
This incident has been resolved.
Minor May 18, 2026 Consumer Research - Queries Backfilling Irrelevant Mentions 5h 35m Consumer Research Application, Listen
Started May 18, 2026, 05:15 PM UTC· resolved May 18, 2026, 10:50 PM UTC
- investigating May 18, 2026, 05:15 PM UTC
We are currently investigating an issue where some queries are backfilling irrelevant mentions. This may result in unexpected or unrelated content appearing in query results. Our teams are actively investigating the cause and working to restore expected query behavior as quickly as possible.
- identified May 18, 2026, 07:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 18, 2026, 09:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 10:50 PM UTC
This incident has been resolved.