BoldDesk Outage History
BoldDesk is up right nowPingoru has recorded 14 incidents for BoldDesk: 13 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 0 of 720 (0%) |
| May 2026 | 2 | 0 of 744 (0%) |
| June 2026 | 4 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 507 (0%) |
Incidents, newest first
Minor August 1, 2026 Customer Portal Login Server recovered –
Started Aug 01, 2026, 04:35 PM UTC· resolved Aug 01, 2026, 04:35 PM UTC
No vendor updates were posted for this incident.
Minor June 13, 2026 Agent Portal Login Server recovered –
Started Jun 13, 2026, 08:15 PM UTC· resolved Jun 13, 2026, 08:15 PM UTC
No vendor updates were posted for this incident.
Major June 13, 2026 Customer Portal Login Server went down 10m
Started Jun 13, 2026, 08:14 PM UTC· resolved Jun 13, 2026, 08:25 PM UTC
No vendor updates were posted for this incident.
Major June 6, 2026 Agent Portal Login Server went down 12m
Started Jun 06, 2026, 08:22 PM UTC· resolved Jun 06, 2026, 08:35 PM UTC
No vendor updates were posted for this incident.
Minor January 28, 2026 Customer Portal recovered –
Started Jan 28, 2026, 12:27 PM UTC· resolved Jan 28, 2026, 12:27 PM UTC
No vendor updates were posted for this incident.
Major September 15, 2025 Service disruption — we’re investigating 1h 26m Current Status by Service (Agent Portal), Current Status by Service (Agent Portal Login Server)
Started Sep 15, 2025, 05:35 AM UTC· resolved Sep 15, 2025, 07:01 AM UTC
- investigating Sep 15, 2025, 05:35 AM UTC
We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: [email protected] Live Chat: Visit https://www.bolddesk.com and connect with our team.
- resolved Sep 15, 2025, 07:01 AM UTC
We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible.