BluIP Outage History
BluIP is up right nowPingoru has recorded 49 incidents for BluIP: 18 in the last 12 months and 4 in the last 90 days.
Incidents, newest first
Minor June 12, 2025 Incident: Intermittent Google Cloud Outage Impacting AIVA Console and Reporting Performance 20h 22m WebRTC Portal Login, Reporting
Started Jun 12, 2025, 07:09 PM UTC· resolved Jun 13, 2025, 03:31 PM UTC
- identified Jun 12, 2025, 07:09 PM UTC
Start Time: 10:53AM PST Impact: Minor - Intermittent performance issues affecting a subset of users We are currently observing intermittent performance issues within the AIVA Console platform due to an ongoing incident with Google Cloud. Customers who are already logged into the AIVA Console may experience delays with queue statistics updates and real-time synchronization features such as agent presence, call status, and reporting data. **** Importantly, voice calling and handling remains unaffected.*** While Google’s status page (https://status.cloud.google.com/) currently reports that authentication services are not impacted, we are seeing isolated authentication-related issues when users attempt to log in. If you encounter errors during login or see degraded performance, refreshing the console or attempting to log in again may help establish a successful session. We are monitoring the situation closely and will provide updates as more information becomes available or the incident is resolved. Thank you for your patience and understanding.
- monitoring Jun 12, 2025, 10:27 PM UTC
The intermittent issues related to Google Cloud now appear to be resolved. AIVA Console performance, including queue statistics, real-time sync features, and authentication, has returned to normal. We are continuing to monitor to ensure full stability. If you continue to experience any issues, please try refreshing the console or contact BluIP support. We’ll provide a final update once the incident is fully closed. Thank you for your continued patience.
- resolved Jun 13, 2025, 03:31 PM UTC
This incident has been resolved. The intermittent performance issues affecting the AIVA Console were caused by an upstream service disruption within Google Cloud. All affected functionality—including queue statistics, agent status updates, reporting, and authentication—has returned to normal. Voice services remained unaffected throughout the incident. We will continue monitoring for any residual effects, but no further impact is expected. For reference, you can review the incident on Google’s status page here: https://status.cloud.google.com/ Thank you for your patience and understanding.
Minor December 18, 2024 BluIP Service Degradation - Voice Services 1d 1h Voice - Inbound, Voice - Outbound
Started Dec 18, 2024, 03:16 PM UTC· resolved Dec 19, 2024, 04:18 PM UTC
- investigating Dec 18, 2024, 03:16 PM UTC
BluIP is experiencing reports of degradation of voice services affecting a subset of customers. Reports indicate issues with call audio. The Engineering Team is actively investigating to identify the root cause and restore full functionality. We thank you for your patience in this matter.
- identified Dec 18, 2024, 03:48 PM UTC
BluIP experienced a degradation of voice services that was isolated to the AIVA Console. The incident caused issues with call audio and related functionality within the AIVA Console. The Engineering Team has successfully resolved the issue, and services are now fully restored. We will continue to monitor and provide RFO upon request. If you have any further questions please open a ticket with [email protected]. Thank you for your patience in this matter.
- monitoring Dec 18, 2024, 03:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2024, 04:18 PM UTC
We consider this issue resolved and there is no further impact to services. If you have any questions or concerns, please open a ticket with BluIP Support at [email protected]. Thank you for your patience in this matter and Happy Holidays!