BitMEX incident

Email delivery issue for some users with Outlook-hosted email providers

BitMEX experienced a minor incident on February 24, 2026 affecting E-mails & Notifications delivery, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started: Feb 24, 2026, 10:24 AM UTC
Resolved: Feb 26, 2026, 01:57 AM UTC
Duration: 1d 15h
Detected by Pingoru: Feb 24, 2026, 10:24 AM UTC

Affected components

E-mails & Notifications delivery

Update timeline

investigating Feb 24, 2026, 10:24 AM UTC

Status: Investigating We have identified an issue that is preventing some users with Outlook-hosted email providers from receiving verification, withdrawal and deposit emails. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact Affected components E-mails & Notifications delivery (Operational)
resolved Feb 26, 2026, 01:57 AM UTC

Status: Resolved This incident has been resolved. Affected components E-mails & Notifications delivery (Operational)