Beanworks Quadient Outage History

Beanworks Quadient is up right now

Pingoru has recorded 51 incidents for Beanworks Quadient: 7 in the last 12 months and 3 in the last 90 days.

Source: quadientap.statuspage.io

51incidents recorded
7last 12 months
3last 90 days
6 daystypical duration

Incidents, newest first

Critical October 21, 2026 Quadient AP in maintenance mode – critical security upgrade 7h 40m Web App - AP, Web App - SageAPA

Started Oct 21, 2026, 04:30 PM UTC· resolved Oct 22, 2026, 12:10 AM UTC

  1. investigating Oct 21, 2026, 04:30 PM UTC

    Quadient AP is temporarily unavailable due to urgent security maintenance. We expect the service to be fully restored within the next few hours. No action is required on your side. We apologize for the inconvenience.

  2. identified Oct 21, 2026, 05:40 PM UTC

    Quadient AP is temporarily unavailable due to urgent security maintenance. We expect the service to be fully restored within the next few hours. No action is required on your side. We apologize for the inconvenience. Update: The maintenance is still in progress, and the application is unavailable until completed. The processing of transactions is paused, but all delayed transactions will be processed once the service is restored.

  3. identified Oct 21, 2026, 08:29 PM UTC

    Quadient AP is temporarily unavailable due to urgent security maintenance. We expect the service to be fully restored within the next few hours. No action is required on your side. We apologize for the inconvenience. Update: We started the verification of the changes, the last phase of the maintenance. Once completed successfully, access to Quadient AP will be restored. Thank you for your patience.

  4. monitoring Oct 21, 2026, 09:10 PM UTC

    The maintenance is now complete, and the service is back up and running. We will monitor the situation to ensure it operates normally. Thank you for your patience.

  5. resolved Oct 22, 2026, 12:10 AM UTC

    The maintenance window is now closed, all systems confirmed operational. Thank you for your patience and understanding.

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Major October 6, 2026 Application running slow across all services 21h 28m Web App - AP, Web App - SageAPA

Started Oct 06, 2026, 08:57 AM UTC· resolved Oct 07, 2026, 06:26 AM UTC

  1. investigating Oct 06, 2026, 08:57 AM UTC

    Investigating issue now

  2. monitoring Oct 06, 2026, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Oct 06, 2026, 12:40 PM UTC

    Issue investigation is ongoing

  4. investigating Oct 06, 2026, 02:55 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 06, 2026, 06:18 PM UTC

    A fix has been implemented, we are monitoring system closely

  6. resolved Oct 07, 2026, 06:26 AM UTC

    This incident has been resolved.

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Notice October 2, 2026 Issue affecting SmartCapture, Vendor Management, E-Invoicing and Unisync 5h 12m Smart Capture

Started Oct 02, 2026, 02:21 PM UTC· resolved Oct 02, 2026, 07:33 PM UTC

  1. investigating Oct 02, 2026, 02:21 PM UTC

    investigation ongoing

  2. monitoring Oct 02, 2026, 03:10 PM UTC

    A fix has been put in place, SmartCapture is processing as expected. We are continuing to monitoring to system

  3. resolved Oct 02, 2026, 07:33 PM UTC

    This incident has been resolved.

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Critical April 27, 2026 Ongoing issue detected with Document Extraction service, investigation ongoing 17h 10m Web App - AP, Web App - SageAPA

Started Apr 27, 2026, 09:10 PM UTC· resolved Apr 28, 2026, 02:21 PM UTC

  1. investigating Apr 27, 2026, 09:10 PM UTC

    We are currently investigating this issue.

  2. identified Apr 27, 2026, 09:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 28, 2026, 02:21 PM UTC

    This incident has been resolved.

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Critical March 25, 2026 Network Error: Investigating Issue now 18h 13m Web App - AP, Web App - SageAPA

Started Mar 25, 2026, 10:46 PM UTC· resolved Mar 26, 2026, 05:00 PM UTC

  1. investigating Mar 25, 2026, 10:46 PM UTC

    We are currently investigating this issue.

  2. identified Mar 25, 2026, 11:20 PM UTC

    Issue is found. System should be normal in 10-15mins

  3. monitoring Mar 25, 2026, 11:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 26, 2026, 05:00 PM UTC

    This incident has been resolved.

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Critical March 2, 2026 Investigating issue: Cannot delete images from Invoice. 1d 22h Web App - AP, Web App - SageAPA

Started Mar 02, 2026, 06:57 PM UTC· resolved Mar 04, 2026, 05:39 PM UTC

  1. investigating Mar 02, 2026, 06:57 PM UTC

    Investigating issue: Cannot delete images from Invoice. All environments affected

  2. resolved Mar 04, 2026, 05:39 PM UTC

    This incident has been resolved.

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Critical January 23, 2026 Invoice processing is blocked for certain customers 39d 3h Web App - AP, Web App - SageAPA

Started Jan 23, 2026, 04:59 PM UTC· resolved Mar 03, 2026, 08:18 PM UTC

  1. investigating Jan 23, 2026, 04:59 PM UTC

    We are investigating the root cause and scale of customers impacted with this issue. Will update here ASAP as we learn more.

  2. investigating Jan 23, 2026, 04:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 23, 2026, 08:58 PM UTC

    A fix has been implemented, we are monitoring the situation closely

  4. resolved Mar 03, 2026, 08:18 PM UTC

    This incident has been resolved.

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Critical October 20, 2025 Login Issue is recovering - Monitoring closely 3d 3h Web App - AP, Web App - SageAPA

Started Oct 20, 2025, 09:46 AM UTC· resolved Oct 23, 2025, 12:54 PM UTC

  1. monitoring Oct 20, 2025, 09:46 AM UTC

    Dear Customers, We are currently experiencing a service disruption caused by an ongoing outage with our cloud service provider, Amazon Web Services (AWS). This issue is impacting several components of our application, most notably the Quadient Hub login functionality. The outage is global in scope, affecting multiple AWS regions and a wide range of applications across different organizations. As a result, users may experience difficulties logging in or accessing certain features of our platform. The AWS engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We are closely monitoring the situation and will continue to provide updates as new information becomes available. For the latest updates from AWS directly, please visit their official status page: 👉 https://health.aws.amazon.com/health/status We apologize for the inconvenience and appreciate your patience while this issue is being resolved. Thank you for your understanding, The Quadient Team

  2. monitoring Oct 20, 2025, 11:36 AM UTC

    Update on ongoing issue: At the moment Amazon Web Services (AWS) has started to restore its services, and most systems are returning to normal operation. As a result, Quadient Hub login functionality should now work as expected for the majority of users. However, please note that some residual or intermittent issues may still occur as AWS continues to work toward full resolution. According to the latest update from AWS (as of Oct 20, 3:35 AM PDT): "The underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now. Some requests may be throttled while we work toward full resolution. Additionally, some services are continuing to work through a backlog of events such as Cloudtrail and Lambda. While most operations are recovered, requests to launch new EC2 instances (or services that launch EC2 instances such as ECS) in the US-EAST-1 Region are still experiencing increased error rates. We continue to work toward full resolution. If you are still experiencing an issue resolving the DynamoDB service endpoints in US-EAST-1, we recommend flushing your DNS caches. We will provide an update by 4:15 AM, or sooner if we have additional information to share." We continue to monitor the situation closely and will provide further updates if any additional impact is observed. Thank you for your patience and understanding while this issue is being resolved.

  3. resolved Oct 23, 2025, 12:54 PM UTC

    This incident has been resolved.

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Major September 9, 2025 Detected issues with Login, fix is on the way 15h 47m Web App - AP, Web App - SageAPA

Started Sep 09, 2025, 11:19 PM UTC· resolved Sep 10, 2025, 03:07 PM UTC

  1. identified Sep 09, 2025, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 09, 2025, 11:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2025, 03:07 PM UTC

    This incident has been resolved.

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Minor August 12, 2025 Multiple customers reporting missing mandatory Location field on invoices 6h 16m Web App - AP, Web App - SageAPA

Started Aug 12, 2025, 03:41 PM UTC· resolved Aug 12, 2025, 09:58 PM UTC

  1. investigating Aug 12, 2025, 03:41 PM UTC

    We are currently investigating this issue.

  2. identified Aug 12, 2025, 04:34 PM UTC

    A mandatory field is missing, which prevents the submission of an invoice for approval. This affects only customers using Intacct. A fix will be applied.

  3. monitoring Aug 12, 2025, 06:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2025, 09:58 PM UTC

    This incident has been resolved.

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Minor July 11, 2025 Cambridge Payments: Degraded performance detected 6d 2h Cambridge

Started Jul 11, 2025, 05:59 PM UTC· resolved Jul 17, 2025, 08:26 PM UTC

  1. investigating Jul 11, 2025, 05:59 PM UTC

    Cambridge is currently experiencing intermittent payment failures across all three services. They are currently investigating the issue. Please reach out to Quadient AP Support if you are affected by this.

  2. monitoring Jul 11, 2025, 08:49 PM UTC

    A fix has been deployed by the provider to address the earlier degradation in service.

  3. resolved Jul 17, 2025, 08:26 PM UTC

    This incident has been resolved.

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Minor June 26, 2025 SmartPayables: Degraded Performance 53d SmartPayables

Started Jun 26, 2025, 08:55 PM UTC· resolved Aug 18, 2025, 09:23 PM UTC

  1. investigating Jun 26, 2025, 08:55 PM UTC

    SmartPayables are currently experiencing an outage, this is preventing us from releasing check payments. We expect the outage to continue until this evening.

  2. resolved Aug 18, 2025, 09:23 PM UTC

    This incident has been resolved.

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Minor May 23, 2025 Smart Capture Upload Failures detected 11d 21h Smart Capture

Started May 23, 2025, 10:10 PM UTC· resolved Jun 04, 2025, 07:55 PM UTC

  1. monitoring May 23, 2025, 10:10 PM UTC

    A fix is now in place for Smart Capture upload failures. We will continue to monitor the issue closely.

  2. resolved Jun 04, 2025, 07:55 PM UTC

    This incident has been resolved.

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Minor April 22, 2025 Payments erroring out with error "Failed to save payment" or "Batch submit for approval failed" 6d 2h Web App - AP, Web App - SageAPA

Started Apr 22, 2025, 07:33 PM UTC· resolved Apr 28, 2025, 10:10 PM UTC

  1. investigating Apr 22, 2025, 07:33 PM UTC

    Multiple North America customers are experiencing payments erroring out with error "Failed to save payment" or "Batch submit for approval failed". We are investigating the root cause.

  2. monitoring Apr 23, 2025, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2025, 10:10 PM UTC

    This incident has been resolved.

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Minor April 9, 2025 Multiple customers on POD 10 & 20 getting logged out of Webapp and experiencing slowness 2h 35m Web App - AP, Web App - SageAPA

Started Apr 09, 2025, 09:19 PM UTC· resolved Apr 09, 2025, 11:55 PM UTC

  1. investigating Apr 09, 2025, 09:19 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 09, 2025, 11:55 PM UTC

    The incident has been resolved

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Minor November 4, 2024 degraded performance on file imports 3d 4h Data Synchronization - File Based / AnySync, Data Synchronisation - SyncTool™

Started Nov 04, 2024, 06:58 PM UTC· resolved Nov 07, 2024, 11:11 PM UTC

  1. investigating Nov 04, 2024, 06:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 06, 2024, 02:41 AM UTC

    We will continue to monitor this issue closely.

  3. resolved Nov 07, 2024, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →