BCycle incident

Intermittent authentication failures & Elevated Error Rate in Program Service

Minor Resolved View vendor source →

BCycle experienced a minor incident on September 6, 2026 affecting DEN - Portal API and PHL - Portal API and 1 more component, lasting 17h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2026, 09:48 PM UTC
Resolved
Sep 07, 2026, 03:37 PM UTC
Duration
17h 49m
Detected by Pingoru
Sep 06, 2026, 09:48 PM UTC

Affected components

DEN - Portal APIPHL - Portal APILAX - Portal APIIdentity ServiceBCycle Mobile App

Update timeline

  1. investigating Sep 06, 2026, 09:48 PM UTC

    We are currently investigating an issue causing elevated error rates within Program Service.

  2. identified Sep 07, 2026, 03:24 AM UTC

    We have identified an issue causing intermittent failures across Portal API, Program Service, kiosks, and the BCycle Mobile App. Affected requests fail sporadically, most requests succeed, and retrying a failed request is likely to resolve the problem. We are working towards a solution and will update this status page with our findings and any fixes we apply.

  3. monitoring Sep 07, 2026, 01:06 PM UTC

    We have applied a fix to our infrastructure and are seeing error rates return to normal levels. We will continue to monitor the situation to ensure the problem is fully resolved.

  4. resolved Sep 07, 2026, 03:37 PM UTC

    This incident is now resolved and the infrastructure fix validated.