Banked Outage History

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Banked had 7 outages in the last 2 years totaling 10h 3m of downtime — averaging 0.3 incidents per month.

There were 7 Banked outages since October 16, 2025 totaling 10h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.banked.com

Major October 5, 2026

Payments and mandates service degradation

Detected by Pingoru
Oct 05, 2026, 02:31 PM UTC
Resolved
Oct 05, 2026, 02:59 PM UTC
Duration
28m
Affected: APICheckout
Timeline · 5 updates
  1. identified Oct 05, 2026, 02:31 PM UTC

    We are currently experiencing a performance degradation to the mandates and payments service where the source is a payID due to a partner issue. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. monitoring Oct 05, 2026, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 05, 2026, 02:47 PM UTC

    Mandates and transactions are completing successfully

  4. monitoring Oct 05, 2026, 02:52 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 05, 2026, 02:59 PM UTC

    This incident is now resolved

Read the full incident report →

Critical July 2, 2026

We are investigating an outage of our API and products

Detected by Pingoru
Jul 02, 2026, 06:34 PM UTC
Resolved
Jul 02, 2026, 07:07 PM UTC
Duration
32m
Affected: APIAPICheckoutCheckout
Timeline · 4 updates
  1. investigating Jul 02, 2026, 06:34 PM UTC

    We are currently investigating this issue.

  2. identified Jul 02, 2026, 06:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 02, 2026, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 02, 2026, 07:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2026

Due to GKE outage in Australia we have an outage in that region

Detected by Pingoru
Mar 20, 2026, 06:27 PM UTC
Resolved
Mar 20, 2026, 07:46 PM UTC
Duration
1h 18m
Affected: APICheckout
Timeline · 4 updates
  1. investigating Mar 20, 2026, 06:27 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 20, 2026, 07:13 PM UTC

    We are continuing to investigate the issue

  3. identified Mar 20, 2026, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 20, 2026, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 18, 2025

PayID resolution service degradation

Detected by Pingoru
Dec 18, 2025, 09:41 AM UTC
Resolved
Dec 18, 2025, 10:12 AM UTC
Duration
31m
Affected: Checkout
Timeline · 3 updates
  1. investigating Dec 18, 2025, 09:41 AM UTC

    We are currently experiencing issues resolving PayIDs, which are affecting our Checkout. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. monitoring Dec 18, 2025, 09:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 18, 2025, 10:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

PayID resolution errors

Detected by Pingoru
Nov 11, 2025, 10:18 AM UTC
Resolved
Nov 11, 2025, 10:24 AM UTC
Duration
5m
Affected: Checkout
Timeline · 2 updates
  1. identified Nov 11, 2025, 10:18 AM UTC

    We are currently experiencing errors in PayID resolution that is affecting mandate creation via Banked UX and single payments

  2. resolved Nov 11, 2025, 10:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 16, 2025

AU Payments and Mandates service degradation

Detected by Pingoru
Oct 16, 2025, 12:42 PM UTC
Resolved
Oct 16, 2025, 01:39 PM UTC
Duration
56m
Affected: APICheckout
Timeline · 4 updates
  1. investigating Oct 16, 2025, 12:42 PM UTC

    We are currently experiencing a performance degradation to the Payments and Mandates service in AU. The problems are related to an external provider. They are actively investigating the issue. An update will be provided as soon as more information becomes available.

  2. identified Oct 16, 2025, 01:00 PM UTC

    Our provider identified the root cause. Currently, the issue is manifesting intermittently. They are working on a solution with the highest priority.

  3. monitoring Oct 16, 2025, 01:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 16, 2025, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →