Bandwidth experienced a minor incident on October 8, 2026 affecting Toll-Free SMS - Outbound, lasting 7h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 09:04 PM UTC
Bandwidth teams are currently investigating toll-free SMS messaging delays to Verizon destination.
- identified Oct 08, 2026, 11:08 PM UTC
Teams have identified the source of this incident as an off-network condition. We are engaged with the impacted industry provider and are working to restore expected messaging delivery.
- monitoring Oct 09, 2026, 02:41 AM UTC
Teams are observing expected messaging traffic behavior and will monitor for stability.
- resolved Oct 09, 2026, 04:47 AM UTC
This incident has been resolved.
- postmortem Oct 09, 2026, 11:43 AM UTC
Between 13:00 UTC on October 8, 2026 and 01:58 UTC on October 9, 2026, toll-free SMS messages to Verizon experienced intermittent delivery failures and delays. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.