Bandwidth experienced a minor incident on October 7, 2026 affecting Phone Number Lookup API, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 08:07 PM UTC
Bandwidth teams are investigating an incident impacting Telephone Number Lookup tool where results are delayed or failing to complete as expected.
- investigating Oct 07, 2026, 09:28 PM UTC
This incident is resolved. Teams are observing customer TN lookup requests process in real-time without delays or time-outs.
- resolved Oct 07, 2026, 09:30 PM UTC
This incident has been resolved.
- postmortem Oct 09, 2026, 10:10 AM UTC
Between 17:35 UTC and 21:54 UTC on October 7, 2026, TN Lookup experienced request slowness and timeouts affecting all customers. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.