Bandwidth incident
Bandwidth Local Market Impairment - 362 - Carbondale, IL
Bandwidth experienced a notice incident on September 22, 2026 affecting 362 - Carbondale, IL, lasting 20h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 01:56 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 22, 2026, 03:03 AM UTC
We are continuing to investigate this issue.
- identified Sep 22, 2026, 03:42 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 22, 2026, 08:35 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- investigating Sep 22, 2026, 12:48 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Sep 22, 2026, 12:48 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 22, 2026, 04:53 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 22, 2026, 08:48 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Sep 22, 2026, 09:19 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Sep 22, 2026, 10:17 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.