Atlassian Outage History
Atlassian is up right nowPingoru has recorded 1,025 incidents for Atlassian: 401 in the last 12 months and 71 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 37 | 65 of 720 (9%) |
| May 2026 | 83 | 286 of 744 (38%) |
| June 2026 | 34 | 267 of 720 (37%) |
| July 2026 | 17 | 130 of 744 (17%) |
| August 2026 | 27 | 131 of 744 (18%) |
| September 2026 | 25 | 77 of 720 (11%) |
| October 2026 | 18 | 17 of 600 (3%) |
Incidents, newest first
Notice December 12, 2024 Errors on AI features 5h 33m via Jira Product Discovery
Started Dec 12, 2024, 03:03 AM UTC· resolved Dec 12, 2024, 08:37 AM UTC
- investigating Dec 12, 2024, 03:03 AM UTC
We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors. We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model. All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.
- investigating Dec 12, 2024, 03:50 AM UTC
We are witnessing significant recovery in the services. We will continue to monitor the situation closely.
- resolved Dec 12, 2024, 08:37 AM UTC
Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally
Critical December 12, 2024 Issues accessing Compass 1h 16m via Atlassian Compass· GraphQL, Component Templates, Scorecards, REST and 5 more
Started Dec 12, 2024, 02:38 AM UTC· resolved Dec 12, 2024, 03:55 AM UTC
- investigating Dec 12, 2024, 02:38 AM UTC
We're seeing issues accessing the Compass application. The team is working on identifying the underlying cause.
- identified Dec 12, 2024, 03:18 AM UTC
We're seeing recovery across all of our systems. The team is still working on ensuring that impact is fully mitigated.
- resolved Dec 12, 2024, 03:55 AM UTC
This incident has been resolved.
Critical December 12, 2024 OpenAI's API is returning 5xx for GPT models 6h 39m via Atlassian Rovo· Knowledge Discovery, Search, 3P Connectors, Chat and 4 more
Started Dec 12, 2024, 12:47 AM UTC· resolved Dec 12, 2024, 07:26 AM UTC
- investigating Dec 12, 2024, 12:47 AM UTC
We have reached out to our AI Service Provider and they are actively working on restoring the API. Additionally, we are working on routing the traffic for Smart answers in Search capability to another model. We will provide more details within the next hour.
- investigating Dec 12, 2024, 02:35 AM UTC
We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors. We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model. All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.
- investigating Dec 12, 2024, 03:50 AM UTC
We are witnessing significant recovery of the services. We will continue to monitor the situation closely.
- resolved Dec 12, 2024, 07:26 AM UTC
Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally.
Major December 11, 2024 Users aren't able to create new repeats or run existing ones when using the Card Repeater Power-Up 2h 32m via Trello· Trello.com, API
Started Dec 11, 2024, 03:27 PM UTC· resolved Dec 11, 2024, 05:59 PM UTC
- investigating Dec 11, 2024, 03:27 PM UTC
We’re currently investigating reports that users can’t create new repeats while using the Card Repeater and that existing repeats aren’t being executed.
- identified Dec 11, 2024, 03:45 PM UTC
We've identified the issue that's causing issues with the repeats, and we're working now on a fix.
- monitoring Dec 11, 2024, 04:24 PM UTC
A fix has been implemented and we're currently monitoring it.
- identified Dec 11, 2024, 04:35 PM UTC
Our recent change hasn’t fixed the existing issue with the Card Repeater Power-Up. We’ll keep investigating the problem, and a new update will be provided soon.
- resolved Dec 11, 2024, 05:59 PM UTC
A fix was released for the Card Repeater Power-up, and the repeats and new ones are working as intended.
Minor December 10, 2024 Jira issue query errors 2h 33m via Atlassian Analytics· Dashboards
Started Dec 10, 2024, 08:41 PM UTC· resolved Dec 10, 2024, 11:15 PM UTC
- investigating Dec 10, 2024, 08:41 PM UTC
We are currently investigating an issue with querying Jira data in Atlassian Analytics.
- identified Dec 10, 2024, 09:33 PM UTC
We've identified the issue and are working to deploy a fix.
- monitoring Dec 10, 2024, 10:42 PM UTC
A fix has been made and we're monitoring it's stability
- resolved Dec 10, 2024, 11:15 PM UTC
The incident is resolved
Critical December 5, 2024 AI features degraded 1h 5m via Atlassian Rovo· Knowledge Discovery, Chat, Agents
Started Dec 05, 2024, 01:32 AM UTC· resolved Dec 05, 2024, 02:38 AM UTC
- investigating Dec 05, 2024, 01:32 AM UTC
We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.
- resolved Dec 05, 2024, 02:38 AM UTC
Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.
Minor November 25, 2024 Jira Align Reports are not rendering correctly in some browsers 23h 57m via Jira Align· Pod 1, Pod 2, Pod 3, Pod 4 and 61 more
Started Nov 25, 2024, 09:34 PM UTC· resolved Nov 26, 2024, 09:31 PM UTC
- investigating Nov 25, 2024, 09:34 PM UTC
The following reports open with a blank page due to recent Internet browser updates: ART Allocation Action Items Report Cumulative Effort Dependency Maps Feature Audit Report Feature Forecast - Average Velocity Investment by Feature Points Accepted (by Sprint) Process Flow Cycle Time Program Increment Cleanup Report Program Increment Scope Change Program Increments BurnUp Program Predictability Report Progress By Objective Resource Allocation Retrospective Risk and Impediment Status Sprint Metrics (M1) Sprint Synchronization Standup Attendance Story Audit Report Story Link Report Team Details Team Velocity Theme Rank Velocity by Team (Program Increment) WIP by State
- identified Nov 26, 2024, 01:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 26, 2024, 08:38 PM UTC
A fix has been implemented to some sites. Based upon feedback throughout today, we will finalize the deployment to the remaining sites.
- resolved Nov 26, 2024, 09:31 PM UTC
This incident is resolved. Remaining sites have all been successfully updated with the fix.
Notice November 22, 2024 previews are not available in some cases 3h 41m via Jira Core· Viewing content
Started Nov 22, 2024, 07:50 AM UTC· resolved Nov 22, 2024, 11:31 AM UTC
- resolved Nov 22, 2024, 04:22 PM UTC
Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Notice November 22, 2024 previews are not available in some cases 3h 41m via Jira Work Management· Viewing content
Started Nov 22, 2024, 07:50 AM UTC· resolved Nov 22, 2024, 11:31 AM UTC
- resolved Nov 22, 2024, 04:22 PM UTC
Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Notice November 22, 2024 previews are not available in some cases 3h 41m via Jira Product Discovery
Started Nov 22, 2024, 07:50 AM UTC· resolved Nov 22, 2024, 11:31 AM UTC
- resolved Nov 22, 2024, 04:22 PM UTC
Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Minor November 19, 2024 RDS experiencing degraded performance 43m via Jira Align· Pod 12
Started Nov 19, 2024, 06:09 PM UTC· resolved Nov 19, 2024, 06:52 PM UTC
- identified Nov 19, 2024, 06:09 PM UTC
Possible performance degradation since 11/18/24 11:00:00 PM PST. Connector syncs are temporarily paused.
- monitoring Nov 19, 2024, 06:24 PM UTC
Connector syncs are re-enabled and we are monitoring a return to standard performance.
- resolved Nov 19, 2024, 06:52 PM UTC
This incident has been resolved.
Major November 18, 2024 3P Search failing intermittently 8d 9h via Atlassian Rovo· 3P Connectors
Started Nov 18, 2024, 08:34 PM UTC· resolved Nov 27, 2024, 05:39 AM UTC
- investigating Nov 18, 2024, 08:34 PM UTC
We are investigating intermittent errors while performing 3P search. We will provide more details once we identify the root cause.
- investigating Nov 18, 2024, 08:36 PM UTC
We are investigating intermittent errors with 3P Search that is impacting Rovo Cloud customers. We will provide more details within the next hour.
- identified Nov 18, 2024, 10:03 PM UTC
We are actively working on resolving the issues with the 3P Search for Rovo. Our team is currently implementing a fix to alleviate the problem.
- investigating Nov 19, 2024, 05:54 AM UTC
We are actively exploring different approaches and continue to work on resolving the intermittent failures affecting some users in the 3P search for Rovo.
- resolved Nov 27, 2024, 05:39 AM UTC
The issue has been resolved and the service is operating normally.
Minor November 6, 2024 Opsgenie Web UI is slow or unavailable in US region 12m via OpsGenie· Web Application
Started Nov 06, 2024, 07:47 PM UTC· resolved Nov 06, 2024, 07:59 PM UTC
- investigating Nov 06, 2024, 07:47 PM UTC
We've noticed that Opsgenie Web UI is responding slowly or unavailable in US region. Our engineering team is actively investigating this incident and working to bring Opsgenie back up to speed as quickly as possible. We'll keep you posted with further updates on this page.
- monitoring Nov 06, 2024, 07:49 PM UTC
Our engineering team has implemented fixes. We will continue to monitor all systems. Thank you for your patience.
- resolved Nov 06, 2024, 07:59 PM UTC
Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.
Notice November 6, 2024 Automation logs are not accessible and delayed 3h 47m via Jira Product Discovery
Started Nov 06, 2024, 06:11 AM UTC· resolved Nov 06, 2024, 09:59 AM UTC
- investigating Nov 06, 2024, 06:11 AM UTC
We are investigating cases of degraded performance with the Automation logs for Confluence, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. However, automation rule runs are not impacted. We will provide more details within the next hour.
- resolved Nov 06, 2024, 09:59 AM UTC
Between 06/Nov/24 12:00 AM UTC to 06/Nov/24 9:22 AM UTC, we experienced Automation Audit Logs not loading for customers intermittently for Confluence, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
Minor November 5, 2024 Automation limits are incorrect for some Cloud customers 20h 2m via Jira Core· Automation for Jira
Started Nov 05, 2024, 12:43 PM UTC· resolved Nov 06, 2024, 08:46 AM UTC
- investigating Nov 05, 2024, 12:43 PM UTC
We are investigating issues with incorrectly set automation limits for some customers and will provide updates here soon.
- resolved Nov 06, 2024, 08:46 AM UTC
Between 04/Nov/24 11:30 PM UTC to 05/Nov/24 10:47 AM UTC, we experienced problems with the automation limits for some Cloud customers for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Minor November 5, 2024 Automation limits are incorrect for some Cloud customers 20h 2m via Jira Work Management· Automation for Jira
Started Nov 05, 2024, 12:43 PM UTC· resolved Nov 06, 2024, 08:46 AM UTC
- investigating Nov 05, 2024, 12:43 PM UTC
We are investigating issues with incorrectly set automation limits for some customers and will provide updates here soon.
- resolved Nov 06, 2024, 08:46 AM UTC
Between 04/Nov/24 11:30 PM UTC to 05/Nov/24 10:47 AM UTC, we experienced problems with the automation limits for some Cloud customers for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Major November 5, 2024 Jira dashboards and gadgets not loading 1h 58m via Jira Core· Viewing content, Create and edit
Started Nov 05, 2024, 10:11 AM UTC· resolved Nov 05, 2024, 12:09 PM UTC
- investigating Nov 05, 2024, 10:11 AM UTC
We are investigating issues with gadgets and pages not loading for some customers. We will provide updates here soon.
- resolved Nov 05, 2024, 12:09 PM UTC
Between 05:00 UTC to 11:20 UTC, we experienced problems with dashboards and gadgets not loading for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Major November 5, 2024 Jira dashboards and gadgets not loading 1h 58m via Jira Work Management· Viewing content, Create and edit
Started Nov 05, 2024, 10:11 AM UTC· resolved Nov 05, 2024, 12:09 PM UTC
- investigating Nov 05, 2024, 10:11 AM UTC
We are investigating issues with gadgets and pages not loading for some customers. We will provide updates here soon.
- resolved Nov 05, 2024, 12:09 PM UTC
Between 05:00 UTC to 11:20 UTC, we experienced problems with dashboards and gadgets not loading for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Major November 4, 2024 Jira responding with 500 error for some Jira customers 3h 44m via Jira Core· Viewing content, Create and edit
Started Nov 04, 2024, 10:08 AM UTC· resolved Nov 04, 2024, 01:53 PM UTC
- investigating Nov 04, 2024, 10:08 AM UTC
We are investigating errors for some Jira Cloud customers. Once we identify the root cause, we will provide more details.
- identified Nov 04, 2024, 11:50 AM UTC
We continue to work on resolving the intermittent 500 error for Jira Cloud products. We have identified the root cause and expect full recovery shortly.
- resolved Nov 04, 2024, 01:53 PM UTC
Between 08:30 - 12:00 UTC, we experienced 500 errors for Jira Work Management, Jira Service Management, and Jira for some customers. The issue has been resolved and the service is operating normally.
Major November 4, 2024 Jira responding with 500 error for some Jira customers 3h 44m via Jira Work Management· Viewing content, Create and edit
Started Nov 04, 2024, 10:08 AM UTC· resolved Nov 04, 2024, 01:53 PM UTC
- investigating Nov 04, 2024, 10:08 AM UTC
We are investigating errors for some Jira Cloud customers. Once we identify the root cause, we will provide more details.
- identified Nov 04, 2024, 11:50 AM UTC
We continue to work on resolving the intermittent 500 error for Jira Cloud products. We have identified the root cause and expect full recovery shortly.
- resolved Nov 04, 2024, 01:53 PM UTC
Between 08:30 - 12:00 UTC, we experienced 500 errors for Jira Work Management, Jira Service Management, and Jira for some customers. The issue has been resolved and the service is operating normally.
Notice November 4, 2024 Unable to invite new users due to missing recaptcha token 2h 24m via Jira Product Discovery
Started Nov 04, 2024, 09:37 AM UTC· resolved Nov 04, 2024, 12:02 PM UTC
- investigating Nov 04, 2024, 09:37 AM UTC
We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
- identified Nov 04, 2024, 11:49 AM UTC
We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
- resolved Nov 04, 2024, 12:02 PM UTC
Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
Major November 4, 2024 Unable to invite new users due to missing recaptcha token 2h 24m via Bitbucket· Authentication and user management
Started Nov 04, 2024, 09:37 AM UTC· resolved Nov 04, 2024, 12:02 PM UTC
- investigating Nov 04, 2024, 09:37 AM UTC
We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
- identified Nov 04, 2024, 11:49 AM UTC
We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
- resolved Nov 04, 2024, 12:02 PM UTC
Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
Major November 4, 2024 Unable to invite new users due to missing recaptcha token 2h 24m via Atlas· Authentication and User management
Started Nov 04, 2024, 09:37 AM UTC· resolved Nov 04, 2024, 12:02 PM UTC
- investigating Nov 04, 2024, 09:37 AM UTC
We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
- identified Nov 04, 2024, 11:49 AM UTC
We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
- resolved Nov 04, 2024, 12:02 PM UTC
Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
Minor November 1, 2024 Admin hub not responding 45m via Atlassian Access· Account Management
Started Nov 01, 2024, 04:37 AM UTC· resolved Nov 01, 2024, 05:22 AM UTC
- investigating Nov 01, 2024, 04:37 AM UTC
We are investigating reports of intermittent errors when logging into the Atlassian admin hub at https://admin.atlassian.com. Once we identify the root cause, we will provide more details.
- identified Nov 01, 2024, 05:01 AM UTC
We continue to work on resolving the issue with the Atlassian admin hub not responding. We have identified the root cause and expect recovery shortly.
- monitoring Nov 01, 2024, 05:03 AM UTC
We have identified the root cause of the Atlassian Admin hub not responding and have mitigated the problem. We are now monitoring closely.
- resolved Nov 01, 2024, 05:22 AM UTC
Between November 1st, 02:57 AM UTC, and November 1st, 05:03 AM UTC, we experienced an issue with the Atlassian Admin hub not responding to some users. The issue has been resolved, and the service is operating normally.
Minor November 1, 2024 Admin hub not responding 45m via Guard· Account Management
Started Nov 01, 2024, 04:37 AM UTC· resolved Nov 01, 2024, 05:22 AM UTC
- investigating Nov 01, 2024, 04:37 AM UTC
We are investigating reports of intermittent errors when logging into the Atlassian admin hub at https://admin.atlassian.com. Once we identify the root cause, we will provide more details.
- identified Nov 01, 2024, 05:01 AM UTC
We continue to work on resolving the issue with the Atlassian admin hub not responding. We have identified the root cause and expect recovery shortly.
- monitoring Nov 01, 2024, 05:03 AM UTC
We have identified the root cause of the Atlassian Admin hub not responding and have mitigated the problem. We are now monitoring closely.
- resolved Nov 01, 2024, 05:22 AM UTC
Between November 1st, 02:57 AM UTC, and November 1st, 05:03 AM UTC, we experienced an issue with the Atlassian Admin hub not responding to some users. The issue has been resolved, and the service is operating normally.