Assistable Outage History
Assistable is up right nowPingoru has recorded 5 incidents for Assistable: 2 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Minor March 4, 2026 BYOK High Volume & General Issues – section-306293 (OpenAI Chat Completion), section-306294 (Claude Chat Completion)
Started Mar 04, 2026, 07:36 PM UTC· resolved Mar 04, 2026, 07:36 PM UTC
- resolved Mar 04, 2026, 07:36 PM UTC
After running experiments with Enterprise Managed users and white label users (with their permission from support inquiries), we noticed that user BYOK on voice is significant increasing latency, creating scenarios of no response, and potential hallucinations. This is because user keys may not be "seasoned" or high enough tier to support high frequency of API calls (aka voice session) which could cause 429 errors and 500 errors. As a temporary solution, we are using our key as a fallback until we can engineer a tiered system for checking API keys. The idea we have engineered is to check keys for their tier / limits to give them eligibility for voice use. More to come.
Minor February 23, 2026 Voice knowledge base - FIXED – section-279955 (Assistable's Internal & Public API)
Started Feb 23, 2026, 03:27 PM UTC· resolved Feb 23, 2026, 03:27 PM UTC
- resolved Feb 23, 2026, 03:27 PM UTC
We had a problem with RAG pulling into the streaming responses. We engineered, tested and pushed a solution. Assistants are automatically being updated but to skip the queue of the update, just click save changes on the assistant to patch the fix on the server side.
Minor August 28, 2025 Add / Remove Tag, Notes & Task Tool 404 Error – section-279955 (Assistable's Internal & Public API)
Started Aug 28, 2025, 02:55 PM UTC· resolved Aug 28, 2025, 02:55 PM UTC
- resolved Aug 28, 2025, 02:55 PM UTC
We are seeing 404 errors from tools derived from version 1 assistant tooling (tags, notes and tasks) - we have identified the issue and currently working on a solution.
Minor August 26, 2025 App too busy – section-304686 (Assistable.ai Dashboards & Portals)
Started Aug 26, 2025, 04:58 PM UTC· resolved Aug 26, 2025, 04:58 PM UTC
- resolved Aug 26, 2025, 04:58 PM UTC
Our dashboards are showing app too busy. We are investigating the issue.
Minor August 25, 2025 WL Domain Login Issues – section-304686 (Assistable.ai Dashboards & Portals)
Started Aug 25, 2025, 08:26 PM UTC· resolved Aug 25, 2025, 08:26 PM UTC
- resolved Aug 25, 2025, 08:26 PM UTC
Agencies using a WL Domain to login are experiencing login issues. Use Createassistants.com/access to login. We're investigating the WL domain wrapper.