Array experienced a minor incident on September 3, 2026 affecting My Credit Manager, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 02:33 PM UTC
We have been notified of a potential issue and are investigating.
- investigating Sep 03, 2026, 03:00 PM UTC
We are currently investigating an issue with TransUnion. This may impact enrollments, score simulator, and report ordering from this bureau.
- investigating Sep 03, 2026, 04:12 PM UTC
We are continuing to monitor the ongoing service disruption with TransUnion. This may impact enrollments, Score Simulator, and report ordering from the TransUnion bureau. We will provide another update as more information becomes available.
- monitoring Sep 03, 2026, 04:45 PM UTC
TransUnion services are showing signs of recovery, and we are seeing successful responses resume. We will continue to monitor closely to ensure services remain stable.
- resolved Sep 03, 2026, 06:14 PM UTC
TransUnion services have remained stable, and we are no longer seeing the service issues impacting enrollments, Score Simulator, and report ordering. This incident is now resolved.