Aptoma Outage History
Aptoma is up right nowPingoru has recorded 51 incidents for Aptoma: 7 in the last 12 months and 3 in the last 90 days.
Incidents, newest first
Notice October 21, 2026 Patches for CVE-2026-109618 and CVE-2026-109619 –
Started Oct 21, 2026, 02:00 PM UTC· resolved Oct 21, 2026, 02:00 PM UTC
- resolved Oct 21, 2026, 02:00 PM UTC
We have patched the susbset of our systems that are affected by these two CVE's. We have no indication that any attacker has gained access to or information from our systems through either method.
Minor October 5, 2026 Login issues on DrEdition 11m DrEdition - GUI
Started Oct 05, 2026, 10:53 AM UTC· resolved Oct 05, 2026, 11:04 AM UTC
- investigating Oct 05, 2026, 10:53 AM UTC
We are investigating an issue login in to DrEdition via SSO providers.
- monitoring Oct 05, 2026, 10:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2026, 11:04 AM UTC
This incident has been resolved.
Major September 7, 2026 Intermittent errors on DrPublish 1h 13m DrPublish - GUI
Started Sep 07, 2026, 11:54 AM UTC· resolved Sep 07, 2026, 01:08 PM UTC
- investigating Sep 07, 2026, 11:54 AM UTC
We are monitoring reports of intermittent errors on DrPublish.
- monitoring Sep 07, 2026, 12:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2026, 01:08 PM UTC
This incident has been resolved.
- postmortem Sep 11, 2026, 06:47 AM UTC
The incident was caused by an old version of DrPublish unintentionally being released at 13:39. At 13:44 normal operations were restored on the most recent DrPublish version. We have since removed the cause of the incident to avoid incidents from the same cause in the future.
Notice April 29, 2026 DrPublish webhook outage, 29 April 2026 48m
Started Apr 29, 2026, 10:59 AM UTC· resolved Apr 29, 2026, 11:47 AM UTC
- resolved Apr 29, 2026, 11:00 AM UTC
On 29 April at 12:59 CEST, a DrPublish deployment introduced a regression that disrupted article propagation to downstream print workflows. The issue was identified and the deployment was rolled back at 13:47 CEST. Normal service was restored within minutes. Total duration: approximately 48 minutes. We apologise for the disruption this caused, particularly for customers with tight print deadlines during this window. We are reviewing our deployment and monitoring procedures to reduce both the likelihood and detection time of similar issues in the future.
Critical April 12, 2026 LayoutPreview not loading 3h 14m DrEdition - LayoutPreview (DrE4P)
Started Apr 12, 2026, 05:46 PM UTC· resolved Apr 12, 2026, 09:00 PM UTC
- investigating Apr 12, 2026, 05:46 PM UTC
We are currently investigating this issue.
- monitoring Apr 12, 2026, 05:47 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 12, 2026, 06:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 12, 2026, 09:00 PM UTC
This incident has been resolved.
Notice March 18, 2026 DrEdition front-end unavailability - affecting Print Automation and Front Pages 13m
Started Mar 18, 2026, 12:46 PM UTC· resolved Mar 18, 2026, 12:59 PM UTC
- resolved Mar 18, 2026, 01:00 PM UTC
Problems occurred between 13:46 and 13:59 today. We have implemented a fix. Everything should now work as expected. Please report to us per [email protected] if it is not.
Minor November 13, 2025 Degraded performance on DrEdition APIs 1h 54m DrEdition - API
Started Nov 13, 2025, 12:43 PM UTC· resolved Nov 13, 2025, 02:37 PM UTC
- investigating Nov 13, 2025, 12:43 PM UTC
We are currently investigating this issue.
- monitoring Nov 13, 2025, 01:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 13, 2025, 01:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 13, 2025, 02:37 PM UTC
This incident has been resolved.
Notice October 20, 2025 Outage in AWS us-east-1 1h 7m
Started Oct 20, 2025, 09:30 AM UTC· resolved Oct 20, 2025, 10:38 AM UTC
- monitoring Oct 20, 2025, 09:30 AM UTC
There is currently a significant outage at AWS in the region us-east-1. This is not currently affecting our services, but we are actively monitoring the situation. Should the nature of this outage change for the worse, or start to disrupt our services, we will provide updates here.
- resolved Oct 20, 2025, 10:38 AM UTC
This incident has been resolved.
- postmortem Oct 20, 2025, 10:39 AM UTC
AWS had internal DNS issues in their Virginia-location \(us-east-1\). This region is the hub for the majority of AWS’s global services, such as the ones that handle CDNs, authentication, permissions, etc. Local services in Virginia were impacted severely, and global services were degraded by this outage. Aptoma services were not directly impacted by this outage. We had minor disruptions to internal workflows and some telemetry, but nothing that ended up being noticeable by users. We actively monitor the health of our service providers and are ready to triage our own services if upstream issues affect us. We have redundancy plans in place for outages affecting our own primary location.
Major June 12, 2025 Issues with Google-related services (login, live preview) 2h 52m DrPublish - GUI, DrEdition - GUI, DrEdition - Real-time (DrE4P), DrEdition - LayoutPreview (DrE4P)
Started Jun 12, 2025, 06:33 PM UTC· resolved Jun 12, 2025, 09:26 PM UTC
- investigating Jun 12, 2025, 06:33 PM UTC
We are currently investigating this issue.
- identified Jun 12, 2025, 06:51 PM UTC
We're seeing intermittent failures across multiple Google services, as well as the CloudFlare network.
- identified Jun 12, 2025, 07:02 PM UTC
The following components are affected by the ongoing outages on Google services: - Login in DrEdition and DrPublish wherever Google SSO is used. - The preview of Front Pages in DrEdition. Publishing Front Pages is unaffected.
- monitoring Jun 12, 2025, 07:11 PM UTC
Google services appear to be stabilizing. Some integrations still have longer request times than normal. We are continuing to monitor.
- monitoring Jun 12, 2025, 07:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 09:26 PM UTC
This incident has been resolved.
Minor May 26, 2025 Front pages loading slowly or not at all on Firefox 4h 20m DrEdition - Real-time (DrE4P), DrEdition - Front Page Renderer (Sphynx, DrE4F)
Started May 26, 2025, 06:55 AM UTC· resolved May 26, 2025, 11:15 AM UTC
- investigating May 26, 2025, 06:55 AM UTC
We are currently investigating an issue with front pages on Firefox. For now we recommend using Chrome instead.
- identified May 26, 2025, 10:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 26, 2025, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2025, 11:15 AM UTC
This incident has been resolved.
Major March 27, 2025 Issues saving in DrPublish 14m
Started Mar 27, 2025, 12:30 PM UTC· resolved Mar 27, 2025, 12:44 PM UTC
- resolved Mar 27, 2025, 12:52 PM UTC
We are monitoring an issue with saving in DrPublish. We believe the underlying issue to be solved.
- postmortem Mar 27, 2025, 02:17 PM UTC
An update to encoding of article data in DrPublish was deployed at 13:30CET, which blocked saving and publishing of articles. We were became aware of this issue at 13:38, and the problematic update had been rolled back by 13:44. This affected saving and publishing articles from the DrPublish editor. Article imports, including pushes from external CMS and automatic feed imports were unaffected by this issue. Availability of article data in DrPublish APIs was also not affected.
Major March 8, 2025 We are investigating an ongoing incident on Aptoma Media Platform 27m Smooth Storage API (images, graphics and files)
Started Mar 08, 2025, 12:06 PM UTC· resolved Mar 08, 2025, 12:33 PM UTC
- investigating Mar 08, 2025, 12:06 PM UTC
We are currently investigating an issue. We are not yet certain of the specific implications of this issue, and consequently you may recieve this report without being affected. We will return with more specific information as soon as we know more. Please contact [email protected] if you have any questions.
- identified Mar 08, 2025, 12:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 08, 2025, 12:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 08, 2025, 12:33 PM UTC
This incident has been resolved.
Major February 11, 2025 Front Pages issue 31m DrEdition - Front Page Renderer (Sphynx, DrE4F)
Started Feb 11, 2025, 01:00 PM UTC· resolved Feb 11, 2025, 01:32 PM UTC
- investigating Feb 11, 2025, 01:00 PM UTC
We are currently investigating this issue.
- investigating Feb 11, 2025, 01:01 PM UTC
We are continuing to investigate this issue.
- identified Feb 11, 2025, 01:07 PM UTC
We believe the issue is corrected. Monitoring.
- monitoring Feb 11, 2025, 01:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2025, 01:32 PM UTC
This incident has been resolved.
- postmortem Feb 11, 2025, 01:36 PM UTC
The problem was due to an intermittent network issue between the Front Pages realtime service and a cache service. We have redundancies, but we will be looking into whether adding additional redundancies can mitigate issues of a similar nature in the future. Our internal postmortem process will conclude this. We are sorry for the problems caused.
Notice December 4, 2024 Outage on Asset API 4m
Started Dec 04, 2024, 11:41 AM UTC· resolved Dec 04, 2024, 11:46 AM UTC
- resolved Dec 04, 2024, 11:41 AM UTC
At 12:30 PM we had a brief outage on the Asset API, lasting for approx. 5 minutes. This incident has since been resolved and we continue to monitor the service.