Akua Outage History
Akua is up right nowPingoru has recorded 21 incidents for Akua: 20 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 1 of 720 (0%) |
| May 2026 | 4 | 8 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 6 of 744 (1%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 5 | 13 of 581 (2%) |
Incidents, newest first
Minor October 23, 2026 Issuer BIN 536670 performing delays 4m Mastercard
Started Oct 23, 2026, 04:54 PM UTC· resolved Oct 23, 2026, 04:59 PM UTC
- monitoring Oct 23, 2026, 04:54 PM UTC
Issuer owning bin 536670 is performing along with certain delay
- resolved Oct 23, 2026, 04:59 PM UTC
Issuer seems to be stable
Minor October 22, 2026 Outage in payments 1h 6m Authorizations, VISA, Mastercard
Started Oct 22, 2026, 01:39 PM UTC· resolved Oct 22, 2026, 02:45 PM UTC
- identified Oct 22, 2026, 01:39 PM UTC
We've detected a full outage in payments across Mastercard.
- monitoring Oct 22, 2026, 01:53 PM UTC
The issue was fixed, the team is actively monitoring the recovery.
- identified Oct 22, 2026, 02:10 PM UTC
We've detected another issue regarding the uptime with the rails.
- monitoring Oct 22, 2026, 02:35 PM UTC
We are recovering gradually from the outage.
- resolved Oct 22, 2026, 02:45 PM UTC
Incident is now resolved
Minor October 19, 2026 Issuer BROU partial outage 8m Authorizations
Started Oct 19, 2026, 01:52 AM UTC· resolved Oct 19, 2026, 02:00 AM UTC
- identified Oct 19, 2026, 01:52 AM UTC
Payments from the Issuer BROU for Uruguay started timeouting due to an incident in the issuer infrastructure
- resolved Oct 19, 2026, 02:00 AM UTC
Issuer recovered fully
Minor October 7, 2026 Partial outage in Authorizations 2m Authorizations
Started Oct 07, 2026, 12:53 PM UTC· resolved Oct 07, 2026, 12:55 PM UTC
- identified Oct 07, 2026, 12:53 PM UTC
Our team has identified an issue that caused some payments to fail.
- resolved Oct 07, 2026, 12:55 PM UTC
Incident is resolved
Minor October 1, 2026 Visa clearing degraded performance 11h 44m VISA
Started Oct 01, 2026, 12:34 PM UTC· resolved Oct 02, 2026, 12:18 AM UTC
- identified Oct 01, 2026, 12:34 PM UTC
We are currently experiencing an issue with an external provider that is affecting the processing of Visa transactions for settlement. Card authorizations are working normally, and payments continue to be accepted. Some settlements may be delayed until the issue is resolved. Our team is working with the provider to restore normal processing and will post updates here.
- identified Oct 01, 2026, 10:51 PM UTC
Incident is resolved
- resolved Oct 02, 2026, 12:18 AM UTC
el equipo clearing confirmo que de se recibieron los archivo
Minor September 27, 2026 Partial outage in Mastercard rail 32m Authorizations, Mastercard
Started Sep 27, 2026, 04:09 AM UTC· resolved Sep 27, 2026, 04:42 AM UTC
- investigating Sep 27, 2026, 04:09 AM UTC
The team is working with Mastercard on call team to recover from the issue as fast as possible.
- monitoring Sep 27, 2026, 04:18 AM UTC
The 3rd party provider could restablish its service and is now working as expected, team is actively monitoring.
- resolved Sep 27, 2026, 04:42 AM UTC
Issue with the provider is fully resolved
Minor August 15, 2026 Mastercard Outage 1h 29m Authorizations, Mastercard
Started Aug 15, 2026, 04:26 AM UTC· resolved Aug 15, 2026, 05:56 AM UTC
- identified Aug 15, 2026, 04:26 AM UTC
Mastercard has an outgage
- identified Aug 15, 2026, 04:55 AM UTC
Mastercard team acknowledged that it currently exists an incident in Mastercard Infrastructure.
- monitoring Aug 15, 2026, 05:33 AM UTC
Issue is apparently fixed, we have regained connectivity against Mastercard. Our technical team is actively monitoring the recovery.
- resolved Aug 15, 2026, 05:56 AM UTC
We have monitored and Mastercard connectivity is now fully operational
Minor August 13, 2026 Payments page 17m Dashboard
Started Aug 13, 2026, 09:30 PM UTC· resolved Aug 13, 2026, 09:47 PM UTC
- identified Aug 13, 2026, 09:30 PM UTC
We're experiencing an issue loading the Payments page. Our team is currently working on the fix.
- resolved Aug 13, 2026, 09:47 PM UTC
The issue was resolved and in the next few minutes the page will be working normally for all clients.
Minor July 17, 2026 Degraded performance in Bre-B payment method for Colombia 5h 26m
Started Jul 17, 2026, 09:33 PM UTC· resolved Jul 18, 2026, 03:00 AM UTC
- monitoring Jul 17, 2026, 09:33 PM UTC
Banco de la Republica reported an outgage. Rail is temporally disabled.
- resolved Jul 18, 2026, 03:00 AM UTC
Banco de la Republica has reported that the issue is fixed now.
Minor July 3, 2026 Major outgage in authorizations 3m Authorizations
Started Jul 03, 2026, 09:36 PM UTC· resolved Jul 03, 2026, 09:40 PM UTC
- identified Jul 03, 2026, 09:36 PM UTC
We have detected an issue in the authorizations processing
- resolved Jul 03, 2026, 09:40 PM UTC
We've resolved the issue and we are actively monitoring
Minor May 29, 2026 Payments with incorrect status in the dashboard 1h 10m Dashboard
Started May 29, 2026, 09:42 PM UTC· resolved May 29, 2026, 10:52 PM UTC
- identified May 29, 2026, 09:42 PM UTC
We've identified desynchronization between the dashboard payment's statuses and real payment status. Team is currently working in the fix
- resolved May 29, 2026, 10:52 PM UTC
Issue was resolved and all the payments were resynced.
Minor May 23, 2026 Payment Processing Issues 38m Authorizations
Started May 23, 2026, 02:44 AM UTC· resolved May 23, 2026, 03:22 AM UTC
- investigating May 23, 2026, 02:44 AM UTC
Payment Processing Issues We are currently experiencing failures in payment processing. Our team is actively investigating the issue and working on a resolution. We will provide an update as soon as more information is available. We apologize for any inconvenience this may cause.
- resolved May 23, 2026, 03:22 AM UTC
Problem has been resolved and service is fully operational.
Minor May 15, 2026 Partial outgage in authorizations 4h 57m Dashboard, Website, Authorizations, Cancelations, Refunds, Adjusts and Captures and 3 more
Started May 15, 2026, 01:13 PM UTC· resolved May 15, 2026, 06:10 PM UTC
- identified May 15, 2026, 01:13 PM UTC
404 Error detected in some authorizations. Specifically the /api/v1/transactions/authorizations endpoint
- resolved May 15, 2026, 06:10 PM UTC
Incident resolved. Endpoint working as expected
Minor May 5, 2026 Outgage in Dashboard Login 1h 10m Dashboard
Started May 05, 2026, 03:07 PM UTC· resolved May 05, 2026, 04:18 PM UTC
- identified May 05, 2026, 03:07 PM UTC
We have detected downtime in the dashboard login. Issue has been identified and is being patched.
- monitoring May 05, 2026, 04:12 PM UTC
We've implemented a fix for this. Now our team is actively monitoring the solution
- resolved May 05, 2026, 04:18 PM UTC
All login issues have been resolved
Minor April 27, 2026 Login error 28m Dashboard, Merchant Onboarding
Started Apr 27, 2026, 04:20 PM UTC· resolved Apr 27, 2026, 04:49 PM UTC
- investigating Apr 27, 2026, 04:20 PM UTC
We're experiencing an issue with the Login process
- resolved Apr 27, 2026, 04:49 PM UTC
Problem resolved
Minor April 13, 2026 Minor outgage in list actions in the Dashboard 56m Dashboard
Started Apr 13, 2026, 08:35 PM UTC· resolved Apr 13, 2026, 09:32 PM UTC
- identified Apr 13, 2026, 08:35 PM UTC
A search provider that Akua uses is suffering a major outgage. This could affect you dashboard experience. Does not affect any API or criticial flow paths.
- resolved Apr 13, 2026, 09:32 PM UTC
Our provider confirmed that the issue is now fixed
Minor February 19, 2026 Outgage in refunds and reversals 9h 7m
Started Feb 19, 2026, 02:04 PM UTC· resolved Feb 19, 2026, 11:12 PM UTC
- identified Feb 19, 2026, 02:04 PM UTC
We've identified a problem in the flows for refunds and cancellations of payments. The team already identified the cause and is working to fix as soon as possible
- monitoring Feb 19, 2026, 02:09 PM UTC
We've fixed the issue and we are currently monitoring the solution
- resolved Feb 19, 2026, 02:22 PM UTC
Incident resolved
- resolved Feb 19, 2026, 11:12 PM UTC
Fully Resolved
Critical January 19, 2026 Major Outgage 21m
Started Jan 19, 2026, 07:53 PM UTC· resolved Jan 19, 2026, 08:14 PM UTC
No vendor updates were posted for this incident.
Minor October 20, 2025 Multiple services (N. Virginia) AWS 9h 5m
Started Oct 20, 2025, 02:32 PM UTC· resolved Oct 20, 2025, 11:37 PM UTC
No vendor updates were posted for this incident.