Akamai Outage History

Started Nov 24, 2025, 05:47 PM UTC· resolved Dec 02, 2025, 06:32 PM UTC

1. investigating Nov 24, 2025, 05:47 PM UTC

   We are investigating an emerging issue with Edge Delivery related to potential latency and timeouts experienced with Edge Delivery traffic sent between Australia and North America. We are actively investigating the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. monitoring Nov 24, 2025, 07:06 PM UTC

   We have implemented a fix for this issue as of 17:46 UTC on November 24, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jQDG5CAO?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.

3. identified Nov 25, 2025, 03:46 PM UTC

   We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jQDG5CAOWe will provide an update as we progress.

4. monitoring Nov 25, 2025, 05:57 PM UTC

   We have implemented a fix for the additional impact identified as related to this issue as of 15:31 UTC on November 25, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jQDG5CAO. We will continue to monitor to ensure that the impact has been fully mitigated.

5. resolved Dec 02, 2025, 06:32 PM UTC

   We can confirm that the issue was mitigated at 15:31 UTC on November 25, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Read the full incident report →

Started Nov 22, 2025, 04:03 PM UTC· resolved Nov 25, 2025, 10:28 PM UTC

1. identified Nov 22, 2025, 04:03 PM UTC

   We have identified an issue with Edge Delivery related to degraded backbone capacity in the Asia region beginning at ~14:00 UTC on November 22, 2025. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jEGhfCAG. We are actively investigating this issue and will provide an update in the next 120 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. monitoring Nov 22, 2025, 05:56 PM UTC

   We have confirmed that due to exiting the peak traffic period in Asia and return of a portion of impacted backbone capacity, Edge Delivery issues in Asia have been mitigated as of ~17:30 UTC on November 22, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000jEGhfCAG. We will continue to monitor to ensure that the impact has been fully mitigated.

3. resolved Nov 25, 2025, 10:28 PM UTC

   We can confirm that the issue was mitigated at 17:30 UTC on November 22, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000jEGhfCAG or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Read the full incident report →

Started Nov 21, 2025, 12:45 PM UTC· resolved Nov 21, 2025, 12:45 PM UTC

1. resolved Nov 21, 2025, 12:45 PM UTC

   We became aware of an issue with a third-party service provider causing performance degradation to Edge Delivery in Asia. The issue lasted between 11:00 UTC on November 21, 2025, and 12:10 UTC on November 21, 2025. The third-party service provider has implemented a fix and, we can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000j7RBRCA2 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Read the full incident report →

Started Nov 08, 2025, 05:03 PM UTC· resolved Nov 08, 2025, 05:03 PM UTC

1. resolved Nov 08, 2025, 05:03 PM UTC

   We became aware of an issue with Compute and Edge Delivery services hosted in India related to connection timeouts and packet loss due to an issue with a third party transit provider. The issue lasted between 13:52 UTC on 08 November, 2025 and 14:53 UTC on 08 November, 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Read the full incident report →

Started Nov 04, 2025, 01:08 PM UTC· resolved Nov 04, 2025, 02:38 PM UTC

1. investigating Nov 04, 2025, 01:08 PM UTC

   We are investigating an emerging issue with the dashboards for Content Protector, WSA and Firewall for AI. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. resolved Nov 04, 2025, 02:38 PM UTC

   We can confirm that the issue was mitigated at 13:18 on 04 November 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000gqFY2CAM or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Read the full incident report →

Started Nov 04, 2025, 09:52 AM UTC· resolved Nov 04, 2025, 03:18 PM UTC

1. investigating Nov 04, 2025, 09:52 AM UTC

   We are investigating an emerging issue with a third-party service provider causing performance degradation withEdge Delivery in Africa. We are working with the service provider and actively investigating the issue and will provide another update within the next 120 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. investigating Nov 04, 2025, 11:29 AM UTC

   We are continuing to work with the third-party service provider to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000gpUKaCAM. We will provide an update as we make progress.

3. resolved Nov 04, 2025, 03:18 PM UTC

   We can confirm that the issue was mitigated at approximately 11:45 UTC on November 4, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000gpUKaCAM or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Read the full incident report →

Started Oct 28, 2025, 06:07 AM UTC· resolved Oct 28, 2025, 06:07 AM UTC

1. resolved Oct 28, 2025, 06:07 AM UTC

   We became aware of an issue with Content Protector related to availability with Rule ID # 3903402. The issue lasted from around 22:30 UTC on 22 October 2025 to 07:00 UTC on 23 October 2025, and 19:15-20:45 UTC on 27 October 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000g44I2CAI or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Read the full incident report →

Started Oct 23, 2025, 08:56 PM UTC· resolved Oct 28, 2025, 09:45 PM UTC

1. identified Oct 23, 2025, 08:56 PM UTC

   We have identified an issue with Web Security Analytics and Bot Endpoint Protection reports related to degradation in those reports. We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK. Subsequence updates will be posted as progress is made.If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. identified Oct 24, 2025, 12:00 AM UTC

   We are continuing to work on the fix for this issue. Subsequence updates will be posted as progress is made. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

3. identified Oct 24, 2025, 04:34 PM UTC

   We are continuing to work on the fix for this issue. Subsequent updates will be posted as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK.

4. identified Oct 25, 2025, 12:12 AM UTC

   We are continuing to work on the fix for this issue. Subsequent updates will be posted as progress is made. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK.

5. monitoring Oct 27, 2025, 03:02 PM UTC

   We have implemented a fix for what we believe may have caused this issue as of 01:04 UTC on October 27, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK. We will continue to monitor to ensure that the impact has been fully mitigated

6. resolved Oct 28, 2025, 09:45 PM UTC

   We can confirm that the issue was mitigated at 01:04 UTC on October 27, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.01:04 UTC

7. postmortem Oct 30, 2025, 04:34 PM UTC

   Customers and partners can find an incident summary report here: https://community.akamai.com/customers/s/feed/0D5a700000fIcE8CAK

Read the full incident report →

Started Oct 23, 2025, 07:55 AM UTC· resolved Oct 23, 2025, 07:55 AM UTC

1. resolved Oct 23, 2025, 10:11 AM UTC

   We became aware of an issue with the Akamai Control Center related to multiple security reports returning errors. The issue lasted between 7:55 UTC on October 23, 2025, and 8:55 UTC on October 23, 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D5a700000f56BiCAI or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

Read the full incident report →

Started Oct 20, 2025, 03:33 PM UTC· resolved Oct 21, 2025, 01:00 AM UTC

1. monitoring Oct 20, 2025, 03:33 PM UTC

   Between 07:30 UTC and 12:15 UTC, our MFA product experienced service disruption due to an outage experienced by a 3rd party service provider. Our services have largely recovered and are operational, but some users may continue to experience intermittent delays in SMS delivery. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000eZfJOCA0?language=en_US

2. resolved Oct 21, 2025, 01:00 AM UTC

   Our MFA's SMS message delivery service provider has marked this incident as resolved at 23:08 UTC on October 20, 2025; based on current observations, the service has resumed normal operations.

Read the full incident report →