Adobe Experience Cloud incident
Data Foundation, Platform Core Services, Query Service (+2 more): Performance issue
Adobe Experience Cloud experienced a notice incident on September 7, 2026 affecting Adobe Journey Optimizer and Adobe Journey Optimizer B2B, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 07, 2026, 01:34 PM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Sep 07, 2026, 01:37 PM UTC
This issue has been determined to be impactful. We're investigating a performance issue.
- monitoring Sep 07, 2026, 01:39 PM UTC
We’re investigating a performance issue.
- monitoring Sep 07, 2026, 01:51 PM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Sep 07, 2026, 01:59 PM UTC
A subset of Adobe Journey Optimizer customers in the Americas and EMEA regions may be experiencing intermittent timeouts and elevated error rates affecting profile-related services. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support at https://experienceleague.adobe.com/support.
- monitoring Sep 07, 2026, 01:59 PM UTC
We've changed the Services impacted for the performance issue.
- monitoring Sep 07, 2026, 01:59 PM UTC
A subset of Adobe Experience Platform Data Foundation customers in the Americas and EMEA regions may be experiencing intermittent timeouts and elevated error rates affecting profile-related services. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support at https://experienceleague.adobe.com/support.
- monitoring Sep 07, 2026, 02:01 PM UTC
We’re investigating a performance issue.
- monitoring Sep 07, 2026, 02:01 PM UTC
We’re investigating a performance issue.
- monitoring Sep 07, 2026, 02:09 PM UTC
A subset of Adobe Experience Platform customers in the Americas and EMEA regions may be experiencing intermittent timeouts and elevated error rates affecting profile-related services. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support at https://experienceleague.adobe.com/support.
- monitoring Sep 07, 2026, 02:09 PM UTC
A subset of Adobe Experience Platform Data Foundation customers in the Americas and EMEA regions may be experiencing intermittent timeouts and elevated error rates affecting profile-related services. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support at https://experienceleague.adobe.com/support.
- resolved Sep 07, 2026, 02:13 PM UTC
We’ve resolved the performance issue.
- resolved Sep 07, 2026, 02:13 PM UTC
We’ve resolved the performance issue.
- resolved Sep 07, 2026, 02:14 PM UTC
A subset of Adobe Experience Platform customers in the Americas and EMEA regions may have experienced a service degradation.- What has changed: This issue has been resolved, and all systems are fully operational.- Customer impact: Customers may have experiencing intermittent timeouts and elevated error rates affecting profile-related services.If you are still experiencing symptoms, please contact Adobe Experience Platform Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 07, 2026, 02:14 PM UTC
A subset of Adobe Experience Platform customers in the Americas and EMEA regions may have experienced a service degradation.- What has changed: This issue has been resolved, and all systems are fully operational.- Customer impact: Customers may have experiencing intermittent timeouts and elevated error rates affecting profile-related services.If you are still experiencing symptoms, please contact Adobe Experience Platform Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 07, 2026, 02:15 PM UTC
A subset of Adobe Experience Platform customers in the Americas and EMEA regions may have experienced a service degradation.- What has changed: This issue has been resolved, and all systems are fully operational.- Customer impact: Customers may have experiencing intermittent timeouts and elevated error rates affecting profile-related services.If you are still experiencing symptoms, please contact Adobe Experience Platform Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 07, 2026, 02:15 PM UTC
A subset of Adobe Experience Platform customers in the Americas and EMEA regions may have experienced a service degradation.- What has changed: This issue has been resolved, and all systems are fully operational.- Customer impact: Customers may have experiencing intermittent timeouts and elevated error rates affecting profile-related services.If you are still experiencing symptoms, please contact Adobe Experience Platform Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 07, 2026, 02:19 PM UTC
We’ve changed the impact end date for the performance issue.
- resolved Sep 07, 2026, 02:19 PM UTC
We've changed the Services impacted for the performance issue.
- resolved Sep 07, 2026, 02:30 PM UTC
We’ve changed the impact start date for the performance issue.
- resolved Sep 16, 2026, 07:55 PM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
- resolved Sep 16, 2026, 07:55 PM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.