Action1 Outage History

The performance degradation affecting update-related services in the Europe region has been resolved following a cache capacity upgrade. We have verified sustained performance recovery and will continue monitoring the service. Thank you for your patience.

We’ve fixed an issue that prevented some users from establishing remote sessions. Connections are now working as expected. Thank you for your reports and patience while we resolved this.

This issue has been resolved.

The issue affecting the AU application has been resolved.

We have resolved this issue, and the application should now behave as expected.

We identified and promptly resolved a memory-related issue affecting several servers. All services are now operating normally. We will continue to monitor the environment to ensure stability. Thank you for your patience and understanding.

All affected services are operating normally, and the incident has been fully resolved. If you continue to notice any unexpected behavior or issues interacting with the API, please contact Action1 Technical Support

The temporary disruption affecting endpoint connectivity to the Action1 Endpoint Interface servers has been resolved, and all services are operating normally. The issue was caused by an overload of an internal Action1 service. The service has recovered, and endpoint connectivity has been fully restored. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

We've resolved the core issue and the endpoint interface is now stable.

The incident is now resolved. We'll update this message with the root cause details shortly.

We have corrected the issue and remote connections should now be stable.

The issue has been resolved, and platform performance in the Europe region has returned to normal. The degradation was caused by a temporary service disruption affecting Amazon ElastiCache at our hosting provider. The underlying issue has been resolved, and all systems are now operating normally with no observed performance impact. We will continue to monitor the platform closely to ensure stability.

On May 28, 2026, a subset of customers experienced intermittent failures when establishing remote sessions. The issue was caused by an infrastructure component operating in an unhealthy state, which prevented some connection requests from being processed successfully. The affected component was identified and restored, returning service to normal operation. We have also reviewed our monitoring and recovery procedures to reduce the likelihood and duration of similar incidents in the future. We apologize for the disruption and appreciate your patience.

The issue has been resolved and remote sessions are working as expected.

The issue affecting Action1 Windows Agent version 6.0.660.1, where some endpoints could be incorrectly reported as disconnected, has been resolved. If you continue to notice any unexpected behavior or endpoint connectivity issues, please contact Action1 Technical Support. Our team will assist you as quickly as possible.

The database performance degradation that caused automation hangs and overall platform performance degradation earlier today has been mitigated.

The previously observed performance degradation impacting the Action1 Endpoint Interface in the NAM region has been resolved. The elevated request queue has been cleared, and performance has returned to normal levels. We will continue monitoring to ensure sustained stability.

The previously identified UI discrepancy affecting automation status display has been resolved. The issue was limited to incorrect status representation; automation execution remained unaffected and continued to operate as designed. All impacted automation queues have been processed and are now in a healthy state. We appreciate the collaboration from customers who provided reports, which helped expedite the resolution.