Slide Outage History
Slide is up right nowPingoru has recorded 5 incidents for Slide: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 11 of 720 (1%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 122 of 720 (17%) |
| October 2026 | 0 | 0 of 737 (0%) |
Incidents, newest first
Minor September 12, 2026 Networking issues affecting US East and Germany 4d 1h Slide Console, Slide API
Started Sep 12, 2026, 01:36 PM UTC· resolved Sep 16, 2026, 02:52 PM UTC
- investigating Sep 12, 2026, 01:36 PM UTC
We are investigating networking issues in the US East and Germany data center. Replication and cloud restores may be affected.
- identified Sep 12, 2026, 03:46 PM UTC
US East: We identified the issue is with one of our upstream networking providers. We are deploying a mitigation that will let replications resume at lower bandwidth. Backups, local and cloud restores are not affected. Germany: We are still investigating the issue.
- monitoring Sep 12, 2026, 10:36 PM UTC
Service in Germany was fully restored. US East remains on lower bandwidth while our upstream provider restores service. If you are still experiencing issues with replication, please reach out to our tech support.
- monitoring Sep 13, 2026, 06:52 PM UTC
We are currently investigating an issue impacting service availability. The disruption appears to be related to an issue with one of our colocation providers. Our team is actively working with the provider to identify the cause and restore service as quickly as possible. We will provide additional updates as more information becomes available.
- monitoring Sep 13, 2026, 07:14 PM UTC
Our colocation provider has sent an all clear for the networking problem, and our systems appear to be fully operational. We will continue to monitor throughout the day.
- resolved Sep 16, 2026, 02:52 PM UTC
This networking issue has been fully resolved
Notice September 2, 2026 US West Coast Internet Backbone Outage 1d
Started Sep 02, 2026, 06:15 PM UTC· resolved Sep 03, 2026, 06:50 PM UTC
- monitoring Sep 02, 2026, 06:15 PM UTC
There has been an influx of support requests related to the inability to access console.slide.tech and/or displaying intermittent connectivity of devices and agents in the console UI. We currently believe that this is due to an issue with the Cogent internet backbone on the west coast. Please see https://ecogent.cogentco.com/network-status for the latest updates.
- resolved Sep 03, 2026, 06:50 PM UTC
Cogent reported that the issue was expected to be resolved at 9:11 GMT. https://ecogent.cogentco.com/network-status Please contact Slide Support if you are continuing to experience any connection issues.
Minor July 3, 2026 Boot Verification Failures 3h 11m Slide Console
Started Jul 03, 2026, 01:33 PM UTC· resolved Jul 03, 2026, 04:44 PM UTC
- identified Jul 03, 2026, 01:33 PM UTC
An automated update to an operating system package on a small number of Slide boxes introduced an incompatibility with our Windows boot verification process, specifically affecting UEFI Secure Boot. Our engineering team identified the root cause quickly and will deploy an automatic fix that will roll out to all affected boxes without any action required on your end.
- resolved Jul 03, 2026, 04:44 PM UTC
The issue is fully resolved. We deployed the fix around 11am ET and boot verifications have returned to normal. Please contact Slide Support ([email protected]) if you are experiencing any further issues.
Major June 4, 2026 Networking issue affecting Germany (DE) region 10h 30m
Started Jun 04, 2026, 11:16 AM UTC· resolved Jun 04, 2026, 09:47 PM UTC
- identified Jun 04, 2026, 11:16 AM UTC
We're currently experiencing a networking issue affecting our Germany (DE) region, impacting cloud replication and restores in the region. Our engineering team has identified an issue with a network router in the datacenter, and we are actively working to restore service as quickly as possible. We apologize for any inconvenience and appreciate your patience. Thank you for bearing with us while we get this resolved.
- monitoring Jun 04, 2026, 03:53 PM UTC
Cloud replications and restores in the Germany (DE) region have been restored.
- resolved Jun 04, 2026, 09:47 PM UTC
This incident has been fully resolved.
Major January 10, 2026 Virtualizations are not functioning. 7h 20m Slide Console
Started Jan 10, 2026, 09:41 AM UTC· resolved Jan 10, 2026, 05:01 PM UTC
- investigating Jan 10, 2026, 09:41 AM UTC
Please note that we are currently experiencing a fleet-wide issue. At this time, no Slide Box can start new virtualizations, including boot verifications. Existing virtualizations (including disaster virts) are not affected. This was caused by an automatic security upgrade to the libvirt package and our code not handling a libvirt restart correctly. These "unattended upgrades" run across our entire infrastructure to ensure all systems (including partner devices) remain fully patched and secure. The issue is resolved by restarting the box process on the Slide Box. We are preparing a hotfix release to perform this restart fleet-wide in an efficient and controlled manner. Please expect some friction as the day ramps up. We apologize for the disruption.
- identified Jan 10, 2026, 10:54 AM UTC
We've created a hotfix release 21.2.5 and are slowly rolling it out over the course of the next hours. Once rolled out, pending boot verifications will quickly catch up. It may take a few hours for things to normalize.
- monitoring Jan 10, 2026, 12:22 PM UTC
The hotfix has been assigned to all Slide Boxes in the field. Once upgraded, boot verifications will be run and should catch up quickly. We will continue to monitor.
- resolved Jan 10, 2026, 05:01 PM UTC
We've fully rolled out a fix to all Slide Boxes. Boot verifications and virtualizations are fully functional again. We will likely release another fix early next week for a more permanent solution. Our apologies for any disruption this may have caused.